1. …continued…
TANNER RICKS
Stansbury Park, UT 84074  tshizzy22@gmail.com  435-841-1320  www.linkedin.com/in/tanner-
ricks-028aa1132/
~ MANAGER ~
Dedicated professional with extensive experience in team and network management across multiple
platforms. Proven expert in technical systems. Advocate of safety, training, and continuing education.
Skilled in customer service, team building, and interpersonal communication. Technical proficiency in
Microsoft Office Suite, Outlook, One Note, and Publisher. Proven expertise in:
 Leadership
 Team Management
 Customer Relations
 Financial Oversight
 Safety Compliance
 Integrity & Business Sense
 Training & Education
 Technical Understanding
 Communication
 Process Implementation & Improvement
EDUCATION AND CERTIFICATION
Associate of Science in Computer Information Technology
Salt Lake Community College
Salt Lake City, Utah
Bachelor of Science in Business Administration with a Concentration in Management
Minor in Programming Technology
Anticipated completion in 2018
Strayer University
Global Campus
Dean’s List
PROFESSIONAL EXPERIENCE
AT&T (DIRECTV) – Salt Lake City, UT
Manager, Network Services, 2011 to Present
Supervise installations of services in 15-76 technicians on a daily basis.
Oversee and ensure the quality of work in a large team of installation technicians. Provide excellent
customer service for clients in a large area, including Nevada, Salt Lake and Toole counties. Ensure
quality of service through regular safety and policy training meetings. Process and complete
administrative reports. Responsible for working with Utah State Office, following OSHA guidelines,
and hiring/dismissing employees.
Key Contributions:

2. NAME  PAGE 2
 High achiever recognition for performing in top 5 % of Managers in the Northwest region
since 2013 in KPI’s (key performance indicators) such as: quality, NPS, protection plan sales,
productivity etc.
 Finished 2nd
in the Northwest region for DIRECTV account sales
 Drastically improved quality of work to exceed a 97% quality rating
 Team safety record of 2 years with no vehicle or personal injury claims
 Employee engagement rating of 9.4 out of 10
Utah Army National Guard - Salt Lake City, UT
Squad Leader 2009 to Present
Operate as a highly motivated patriot and leader to ensure squad effectiveness in Army objectives.
Responsible for lower enlisted Soldiers to ensure their mission readiness and oversee tasks are
completed to exceed Army standards. Participate as a member of the 214th
Forward Sustainment
Company as a Power Generator Mechanic to maintain Army equipment to include: generators,
various diesel vehicles, weapons, tools, facilities etc.
Key Contributions:
 Earned two Army Achievement Medals for dedicated service and commitment to excellence
 Increased squad readiness by implementing a physical fitness regimen to meet Army PT
standards
 Conducted safety and service briefings and trainings to maximize compliance company wide
AT&T (DIRECTV) – SALT LAKE CITY, UT
Installation Technician, 2010 to 2012
Played a vital role in providing customers with outstanding service during the installation process.
Installed and maintained satellite and related equipment for residential and business customers .
Ensured efficiency of service through training to stay up-to-date on best technical practices.
Key Contributions:
 Lead technician
 Consistent high performer
 Safety committee member
 Promoted to Manager
** *** **
Additional experience as a Utah Foster Parent for level 2 medically fragile children. Boy Scouts of
America, Earned Eagle Scout rank.