1. RRAAHHUULL BBHHAARRGGAAVVAA
JB-8A, MALVIYA NAGAR, NEW DELHI-110017
Mobile: 9891807073
: rahulbhargava19@gmail.com
PPRROOFFIILLEE && SSTTRREENNGGTTHHSS
 Competent, diligent & result oriented professional, offering 6.5 Years of exposure across Real Estate market in
Marketing, Sales & maintaining customer relations.
 Dexterity in assessing changing market environs with an insight into the domains of, Customer Relationship
Management, Customer Service Enhancement.
 An unwavering commitment to customer service, with the ability to build productive relationships, resolve
complex issues and win customer loyalty.
 Self driven and collaborator with proven aptitude to analyze structure, formulate, implement strategies and to
achieve operating goals.
 Structuring Customer Experience Management strategy.
CCoorree CCoommppeetteenncciieess
 Project Management
 Complaint Handling and Resolution Back Office Management  Customer Service 
 Presentation Skills Corporate Client Management
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE
PPrreesseenntt WWoorrkk SSttaattuuss::
AAddeell LLaannddmmaarrkkss LLiimmiitteedd August’12 till Now
Assistant Manager - CRM
Selected Accomplishments
 Heading Project – Cosmo Court, Cosmo City-1, Cosmo City-3, Sky Ville (Gurgaon).
 Resolving customer’s grievances of Residential/Commercial project.
 Responsible for handling the Walk-In Clients.
 Timely achieve the collection target by regularly follow up and coordination with existing customer and
Back office team.
 Maintaining accounts for Projects through ERP which included Assignment of the Customers, Issue of
Receipts, Transfers, Agreement/Allotment Letter, Surrender, Cancellation, Refund, Dealer
Commission/Brokerage, Interest Working, Issue of all type letters (Demand, Reminder, Threat, Cancellation
etc.)
 Maintaining MIS (Monthly Information System) for various projects and submission to the Management.
 Preparation of various types of reports for Auditors at the time of Audit.
 Addressing queries and complaints of walk in customers regarding commercial transfers, payments,
collections, terms and condition, documentation etc. in a timely and effective manner
 Working on Sales force, SAS (Software used for Data penetration) for Customer Information.
 Updating and Extracting information as per customer requirements.
 Providing Information of their Account with the help of ledger statement extracted from Sales Force/SAS.
 Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels, Maintaining and
updating the database with information on the nature of queries and status of resolution.
 Conceptualizing customer retention strategies based on extensive analysis of service operation loopholes
and market dynamics.
 Taking care of Transfer procedure, BBA execution, Receipts and updating records in System.
 Coordinate and Managing team of tell callers for maintaining post-sale collections and revenue recovery
from allot tees.
 Ensuring execution of all Back-Office Sales Administration operations like prompt issuance of Allotment
letters, agreements and timely dispatch of all post-sale revenue realization devices like demand notes, TPA,
PTM for the Bank Disbursements, reminders and notices for recovery if required.
 Overseeing the preparation of daily MIS and other reports maintained on daily basis

2.  Performed ongoing customer/market research and demographic profiling to identify and capitalize on
unmet market needs ahead of the curve.
 Handling all types of customer escalations received from customers, management, sales Team
 Identifying customer pain areas and coordinating with respective teams to take actions to improve
services.
 Maintain proper record of offers and correspondence sent and received through e-mails or letters and
keeping a regular follow up on the same.
 Preparing Cost management plan and cash flow statements.
 Revenue generation from existing customers & prospecting for new customers through references and
generation of opportunities for sales team to work upon.
 Mapping client's requirements and providing them best solutions
 Responsible for maintaining Customer database and ensure highest accuracy.
PPRREEVVIIOOUUSS EENNGGAAGGEEMMEENNTTSS::
SSnneerraa IInnffrraa TTeecchh PPrriivvaattee LLiimmiitteedd April’10 to July’12
Executive-Sales
Selected Accomplishments
 Handling the business through reference leads.
 Sell services to the new and existing customers and extend more services to them.
 Identify prospective customers; evaluate prospects and develop new customers.
 Sell and provide services to meet customer requirements.
 Create awareness among potential customers on the various products and services.
 Initiate contractual agreements with customers.
 Negotiate price and service levels with customers.
 Attend meetings for prequalification of enquiries, negotiate with clients and finalise the best proposal offer
to maximise revenue.
 Making performance MIS for the month and data penetration for the month target slab for all states for
every month.
 Project demonstration and presentation with the client & Product Briefing to the client.
 Planning & initiating site work and monitoring work done by the site engineers and ensure the Time
Management.
 Coordination with the clients, keeping track of site visits and planning of travel schedule.
 Handling all the communication related to the project work. Ex: Sending proposals, Negotiation on the
offer send Checking and finalizing the documentation of the client, following up on the payment received.
 Responsible for monitoring proper customer identification and providing the customer centric benefits to
the client to bring in business for the company.
 Developed, motivated and educated the team on various operational matters, and products to guide them
towards successful outcomes and attainment of business objectives.
AACCAADDEEMMIICC CCRREEDDEENNTTIIAALLSS
Masters of Business Administration
IIPM, New Delhi
Bachelor of Commerce
Kurukshetra University
Higher Secondary
St. Mary’s School
Computer Proficiency:
MS Office & Internet Skills
Language Proficiency: Hindi, English
References: Available on Request
"When the customer comes first,thecustomer will last" -- Robert Half