1. Betty S. Glanville
6167 Wigeon Court
Dublin, OH 43017
770-490-8411
bettyglanville51@yahoo.com
EXPERIENCESUMMARY
Process Improvement Product Management
Web Development Content Management
Project Management Data Migration
Technical Skills / Certifications
Power Point - HTM- HTML- XML - Excel - Documentum - Viso - Dreamweaver - Presentation
Techniques - Designing and Writing Online Documentation- Microsoft Project - Vignette - Matrix
Management - Database Management Troubleshooting - TMAS - DTMS Basics - SOTS - TIRKS-
EFMS - FFLOW- Clarify - ESales & Service Training - Six Sigma - Seven Habits of Highly Effective
People - ASE Data Base
SUMMARYOFEXPERIENCE
Project Manager/Coordinator - Ethernet Order Manager
(AT&T (Consultant) - Business Customer Care 08/2014 – 01/2016
Responsible for the delivery process of Ethernet AIR and Non-Air circuits. Develop precise project plan. Ensure communication
and delivery of design criteria and milestone dates, resolves issues and barriers while leading a cross functional/organizational
team. Leadership scope includes defining and creating timelines, managing order workflow to ensure on-time delivery of network
infrastructure and circuits to support AT&T ASE program.
• Responsible for ordering and tracking Optewan Ethernet Circuits.
• Responsible for interfacing between NTWK, Sales, ENOC and customers to ensure service orders were issued in a
timely manner.
• Negotiate and resolve any issues between the customer and Telecommunication departments on equipment needed and
test-and-turn-up of customer service.
• Insure roadblocks are cleared and escalated to meet customer needs
• Mediate issues between the customer and AT&T Departments including ATX and Telco (Verizon, Quest).
• Provide Room Ready requirements, milestone and status to customers Sales Organization.
• Responsible for managing orders from end-to-end and interface with the Telco organizations to manage orders and
gather status.
Regional Project Manager
(Motorola Mobility (Consultant) – Global Marketing 12/2013 – 02/2014
Responsible for managing multiple, simultaneous projects from inception through completion across North America.
• Gather requirements and align the scope of the project to the overall global plan of record.
• Develop a plan and schedule with well-defined milestones utilizing Microsoft Project.

2. • Manage communication and reporting of progress/status with customer groups in various locations and time zones;
own and nurture relationships between cross-functional teams.
• Remove roadblocks and keep processes running smoothly.
• Define and develop cross-team roles, expectations, and responsibilities; drive process development and continually
drive towards optimization.
• Flawless Launch Process (Checklists, MS Project, L - X meetings, Readouts, Lessons Learned)
• Schedule risk assessment and mitigation
Project Manager/Coordinator - Ethernet Order Manager
(AT&T (Consultant) - Business Customer Care 01/2011 – 12/2013
Responsible for the delivery process of Ethernet AIR and Non-Air circuits. Develop precise project plan. Ensure communication
and delivery of design criteria and milestone dates, resolves issues and barriers while leading a cross functional/organizational
team. Leadership scope includes defining and creating timelines, managing order workflow to ensure on-time delivery of network
infrastructure and circuits to support AT&T ASE program.
• Responsible for ordering and tracking Optewan Ethernet Circuits.
• Responsible for interfacing between NTWK, Sales, ENOC and customers to ensure service orders were issued in a
timely manner.
• Negotiate and resolve any issues between the customer and Telecommunication departments on equipment needed and
test-and-turn-up of customer service.
• Insure roadblocks are cleared and escalated to meet customer needs
• Mediate issues between the customer and AT&T Departments including ATX and Telco (Verizon, Quest).
• Provide Room Ready requirements, milestone and status to customers Sales Organization.
• Responsible for managing orders from end-to-end and interface with the Telco organizations to manage orders and
gather status.
IT Program Manager
AT&T (Consultant) - Network Transport Provisioning 04/2007-12/2010
Responsible for designing network capacity and ensured facility and circuit orders were built, processed and completed
accurately.
• Managed the development and design of facilities for the Network, (T1s, T3s, STS1s and DS3s)
• Established and directed key relationships to accelerate the provisioning/delivery of high speed services
• Managed all design and builds and completed ahead of schedule
• Performed quality control measures to ensure service was built to customers’ specifications
• Prioritize capacity initiatives based on asset utilization, network constraints, and cost efficiencies
Web Content Manager
Cingular Wireless (Consultant) - 03/2006-04/2007

3. Responsible for the creating and updating content for Cingular’s Website, Cingular business objectives, and appropriate to brand
guidelines
• Developed and enhanced processes to efficiently support the developments, approval, and
• Publication of content
• Created and managed the Internet style guidelines across the organization.
• Managed Website content to ensure content displayed according to company’s standards
• Developed and maintain User Acceptance Testing
Web Content Manager
MCI/Verizon wireless (Consultant) - 12/2005 - 03/2006
Managed web content by streamlining, editing and rewriting documents to ensure content is in compliance with company editing
and publishing standards
• Managed the process for converting document from Ms Word to web-ready formats
• Delivered status results monthly to the leadership teams
• Managed the UAT issues log including tracking
• Developed a QA Process to ensure merged content was edited and published
• Managed Website content to ensure content displayed according to company’s standards
Associate Technical Manager
AT&T - Network Transport Provisioning 12/2003-03/2005
Responsible for End-to-end provisioning (from order issuance to test & turn-up) of transport facilities; assemble & assign and test & turn-
up functions; Analyze available network capacity to fulfill transport requests, route requested facility within AT&T network infrastructure,
slot requested facilities to transport capacity and equip facility.
• Managed the development and design of facilities for the Network, (T1s, T3s, STS1s and DS3s)
• Managed all design and builds and completed ahead of schedule
• Prioritize capacity initiatives based on asset utilization, network constraints, and cost efficiencies
• Established and directed key relationships to accelerate the provisioning/delivery of high speed services
• Performed quality control measures to ensure service was built to customers specifications
Product Manager /Coordinator
AT&T - Business Integration Services - 08/2001 - 12/2003
Designed AT&T’s Business Requirements that focused on software, maintenance, and operations of systems.
• Created and maintained reference manual that displayed over125 AT&T products
• Designed, Migrated and implemented the Business-To-Business web based electronic Enhancement forms
• Developed and negotiated project release dates with Technical Team (Bell Labs)
• Responsible for conducting User Acceptance and User Certification Testing

4. • Project managed and planned the migrating of data from the Business-To-Business Integration
Server to the new AT&T Web Issue Tracking System (new database repository)
• Responsible for tracking and scope of team function using MS Project
EDUCATION:
Project Management / Marketing - University Of Phoenix
Business Administration - Massachusetts Bay College
Information Systems - Central New England College
Georgia Institute of Technology, AT&T School of Business, and Computer City Training Lab classes including:
• Time Management - Microsoft Viso - Problem Solving - Decision Making - Data Base Maintenance - Communications
- EO/Diversity
References available upon request