1. Bernie Kisnorbo
Mobile: 0411 127 734
E-Mail: bkisnorbo@optusnet.com.au
Address: 14/40 Fairmount St Lakemba 2195 (since 1987)
EMPLOYMENT HISTORY
Energy Australia Senior Customer Billing Officer
2000 – 2015
Major Responsibilities:
 Resolution of billing, invoicing and metering exceptions,
specialising in solving complicated and challenging
account adjustments that require expert system skills
and high problem solving/analytical capabilities.
Achievements:
 Awarded “The Employee of the Year” in 2000
 Co-ordinated the rollout of Windows 2000 and SAP for
over 50 team members including ongoing support as a
key user in 2001.
 Appointed Senior Officer in 2002
 Acknowledged as a Subject Matter Expert for the
Customer Accounts Business Unit
 Provided Team Leader Relief for over 10 years
 Winner of several Reward and Recognition Awards
Munich Reinsurance Co Client Account Officer
1999 - 1999
Major Responsibilities:
 Administration of premium and claim calculations
including the accurate recording of statistical data
received from client companies.

2. ANZ Banking Group LTD Senior Dealer ANZ Treasury1995 - 1998
1984 - 1998
Major Responsibilities:
 The pricing and distribution of commercial paper and
investments to the ANZ Branch network and private
clients throughout NSW & ACT.
Achievements:
 Appointed to Senior Dealer Retail Services in 1997
managing the Retail Funding Desk.
 Key contributor in the Domestic Markets Team which
won the Business Review Weekly (BRW) Survey for
1997 and 1998.
 Leading Team in Australia for generation of income for
Term Deposit funds.
 Successfully increased margins on the Commercial Bill
portfolio to the highest level in Australia.
Branch Manager 1993 – 1995
ANZ Dulwich Hill & ANZ Newtown
Major Responsibilities:
 Delivered superior customer service to clients whilst
meeting sales, revenue and expenditure budgets and
successfully assumed responsibility for all branch staff,
operations, security and profitability.
Achievements:
 Achieved an average of 80% of Branch targets for the
first quarter (N).
 Branch won 3 Funds Management Challenge Cup
Awards in recognition of its contribution to the District
(DH).
 Branch acquired growth of 6% in deposit products
(DH).
SKILLS & CAPABILITIES
 Strong analytical and problem solving characteristics
 Ability to work with teams and autonomously to achieve successful outcomes
 Excellent Time Management and administrative skills
 Ability to handle and manage several tasks at once
 Attention to detail
 Ability to complete tasks within time frame
 Excellent People Skills