2. CONTACT DETAILS
Name: John Mifsud
Telephone (AH): 03 9404 4664
Mobile : 0419 509 263
E mail Address : jmifsud4664@gmail.com
CAREER SUMMARY
Highly experienced and successful customer service/sales professional with over 30
years experience across the banking, telecommunications and energy industries.
Excellent time management skills, with the ability to manage and priortise multiple
tasks in a fast paced environment. Ability to perform well under pressure with
minimal supervision within a successful team in the delivery of superior customer
service to all stakeholders and able to demonstrate leadership and communication
skills in achieving high level results, together with establishing a strong team
environment.
3. EMPLOYMENT HISTORY
June2009-Current
Company: Energy Australia
Position : Electricity and Solar New Connections
Key Responsibilities :
Issue service order requests for electricity new connections, additions,
alterations & abolishment’s for residential and business customers
Providing solutions for retention of customers & providing best energy plans
and discounts upon investigation.
Assist customers, builders, electricians and distributors with any enquiries. If
unsure of resolution, contact correct areas for assistance
Advise customers of relevant fees and charges for gas & electricity orders,
based on description of works required.
Check all details of documentation are correct to ensure accuracy in reducing
the delay in having works completed in a timely manner.
Liaising and building relationships with all stakeholders to ensure the timely
connections and alterations of customer meters
Ensure all new connections ie metering, additions, alterations & abolishments
service orders are completed within required time frames.
Investigating and resolving enquiries for the customer via phone and email
Communicate relevant commercial information to colleagues across the
business
Complying with and supporting Energy Australia Code of Conduct and policies
Complying with all occupational health and safety regulations and contributing
towards a zero incident result
Complete all mandatory online learning courses within business time frames
Achievements :
Contributed to the success of a new billing system launched in 2012, within the
New Connections Department by participating in the pilot program and also
being available as a subject matter expert when released.
In 2015 received numerous Applause ( rewards & recognition program)
certificates, for various personal & team orientated achievements.
Assisted new team members in settling into role via one to one training. Call
buddying, assessing correct procedures in processing paperwork & navigating
successfully through the new billing system to obtain exceptional results.
Contributed towards achieving and exceeding all target levels within the
business unit
Assisted in the successful transformation of the business unit processing all
documentation paperless, from customers and installers,
Consultant of the month in April 2015, which recognises the positive influence
& work contribution within the solar team.
Successfully completed training for Aspect rostering system
Fully proficient in using all Micro soft office suites
4. March 2008 – June2009
Company: Energy Australia
Position : New Business Sales/CustomerService
Key Responsibilities :
Drive and grow sound relationships with customers, applicable service providers
and internal customers to ensure the cost-effective achievement of sales
objectives.
Retain and acquire customers at agreed target margins or greater.
Actively deal with escalated issues as theyarise.
Always communicate across the team to share knowledge and information
Complying with and supporting Energy Australia Code of Conduct and policies
Complete all mandatory on line compliance modules within agreed time line
Complying with all occupational health and safety regulations and contributing
towards a zero incident result
Achievements :
Assisted project teams with successful implementation of new induction sales
and product programs, which streamlined delivery of module content.
Sales teams awarded high levels of achievements in sales
Team Leaders award, for achieving and exceeding expectations
Certificate of Excellence, for assistance with project management work
Assisted in the development and delivery of training programs in the outcome
of achieving higher sale revenue and customer service
Achieved & exceeded sales targets required
All business unit service levels achieved
Assisted other team members with appropriate training to resolve queries
5. 1993 – 2008
Company: Telstra
Learning and Development consultant for 10 years
Trained new induction members into the company
Facilitated numerous product sessions to existing staff
Customer service officer, managing enquiries and handling conflict
situations
1979 – 1993
Company: Westpac Banking Corporation
Handling all customer service enquiries
Ensure all banking transactions are accurately finalised
All daily cash holdings are correct
Maintain accurate records in ledger accounts
Monitor and resolve all customer complaints
Referees:Available upon request
Customer & Company Compliments upon request
Interests:
President of a local swimming club for 4 years which entailed managing conflict
situations, delegating tasks to committee members, future planning projects, building
rapport with swim centre management and club members, conduct regular meetings,
liaising with local council representatives and organise functions and award nights.
