1. Rebecca Spaide
rebecca.spaide@yahoo.com ∙ 630 East 54
th
Street, Savannah, GA ∙ (203) 246-9060
I am a highly organized, ambitious professional looking to explore new career opportunities. With 8 years of customer service
experience, both in an Assistant and Event Planning role, and in a more typical customer service department within a booming start-
up company, I will be an asset to any company looking for quality service.
Work Experience
GigMasters.com (Acquired by XO Group January 2016), Norwalk, CT March 2011 – April 2016
Manager, Account Services (March 2014 - April 2016)
● Built and managed a team of 6 Account Specialists and 3 Account Associates to the point of public acquisition
● Implemented and oversaw several revenue driving projects, one contributed $25k+ monthly since creation in 2011
● Implemented Customer Thermometer to measure the quality of our customer service. Ensured the team kept a Net
Promoter Score above 75 and a Happiness Rating above 90%
● Hired and trained GigMasters’ first remote (Tampa) Account Associates.
● Created a process to onboard each new member to attain a higher member retention rate using member education
● Planned various team and company events to ensure a low churn rate
Senior Customer (Account) Specialist (March 2012 – March 2014)
● Supervised team of 10. Ensured all members of Account Services were properly trained
● Promoted a positive work environment by motivating team spirit and inspiring them to always think big
● Worked with Tech and Product to improve various areas of the website and app
● Executed promotional strategy to increase member growth through email blasts and increased traffic to website
● Performed at a high level of Customer Service with incoming and outgoing client and member communications
Customer Specialist (March 2011 – March 2012)
● Answered incoming calls and emails from clients looking for event entertainment and performers.
● Assisted in creating an outbound client booking call process which led to over 14,000 additional bookings, and $320,000 in
booking dollars, in the first year
Impala Asset Management, New Canaan, CT July 2008 – February 2011
Executive Assistant to the CEO / Event Planner / HR Associate (January 2009 – February 2011)
● Planned multiple company Offsite Meetings, which included arranging domestic and international flights, lodging, meetings,
meals, and entertainment for a company of 32. Also included visiting the venues months beforehand to ensure the space
was adequate for the company
● Planned all company events, including team building functions and holiday parties
● Acted as the liaison between the CEO’s production company and the director for a movie funding
● Documented and scheduled the CEO’s foundation meetings, organized all donations for the foundation, followed up with
all donations, worked with Legal to write the Minutes for each meeting
● Provided the CEO and his family with personal assistance such as sending insurance claims, forwarding necessary
information to his CPA, arranging various appointments, booking vacations and many other duties
● Extensively researched and began the process to implement a new health care plan
● Executed New Employee Orientations, as well as organized and updated the new employee process for the company
Receptionist / Administrative Assistant (July 2008 – January 2009)
● Performed daily office needs including greeting guests, answering and directing phone calls, and maintaining a fully stocked
pantry
● Organized all travel arrangements for multiple Research Analysts
Community Service
Victims Assistance Services (VAS), Elmsford, NY January 2006-March 2007
After-Hours Rape Crisis Hospital Advocate and Help-Line Volunteer
Education
Manhattanville College, Purchase, NY
Bachelor of Arts (Major in Music Management), May 2008