5. Open-ended questions
Cannot be answered with a limited response (yes/no/sometimes, etc.)
People tend to believe what they hear themselves say
Helps investigate and explore thinking-door openers
Moves providers away from offering advice
Goal is to elicit statements that develop discrepancy and reflect self-efficacy
How would you like things to be different?
What do you want to do next?
How will getting off probation affect your life?
6. Affirmations
Paraphrase or mirror individuals’ comments by repeating back what they said
Self-affirming statements help individuals acknowledge their positive
behaviors and strengths
Builds confidence to change
Your are clearly a resourceful person
You handled yourself well in that situation
You are very courageous to be so open about this
7. Reflective Listening
Allows for recognition of difficulties and support of strengths
Deepens conversation by allowing individual to “hear again what they said
Accurate empathy (Rogers)
Clarifies and amplifies client’s own meaning
Provider guesses at client’s meaning and offers this to client as response
8. Types of Reflection
Repeating
Rephrasing
Paraphrasing
Reflection of Feeling
Amplified Reflection
So you feel like…
You’re wondering if…
What I hear you saying i…
9. Summary Statements
Summary statements pull it all together
A special form of reflection
Allows for transition to next topic of change of direction
First opportunity to be directive
Provider able to choose what and how they summarize
Let me see if I understand this so far
Here is what I have heard. Tell me if I have missed anything
Short and simple-Get rid of needless words
