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Listening Effectively

Helpful tips on effective listening skills

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Listening Effectively

  1. 1. Whisper Down the Lane
  2. 2. Listening Effectively Team A Kimberly Adams Debra Aldrich Vittoria Baker Shaynelle Bordley Georgia Dimaano
  3. 3. Listening Definition <ul><li>“ The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.” </li></ul>
  4. 4. Listening Effectively <ul><li>Attending </li></ul><ul><li>Understanding </li></ul><ul><li>Remembering </li></ul><ul><li>Critically Evaluating </li></ul><ul><li>Responding </li></ul>
  5. 5. Attending <ul><li>Prepare mentally & physically </li></ul><ul><li>Make complete shifts from speaker to listener roles </li></ul><ul><li>Resist tuning out </li></ul><ul><li>Avoid Interrupting </li></ul>
  6. 6. Understanding <ul><li>Identify with key points </li></ul><ul><li>Interpret nonverbal cues </li></ul><ul><li>Ask clarifying questions </li></ul><ul><li>Paraphrase </li></ul>
  7. 7. Remembering <ul><li>Repeat what was said </li></ul><ul><li>Create mnemonics </li></ul><ul><ul><li>Artificial technique used as a memory aid </li></ul></ul><ul><ul><ul><li>i.e. “Roy G. Biv” </li></ul></ul></ul><ul><li>Take notes </li></ul>
  8. 8. Simon Says
  9. 9. Critically Evaluate <ul><li>Separate facts from inferences </li></ul><ul><ul><li>Facts – Statements whose accuracy can be verified or proven </li></ul></ul><ul><ul><li>Inferences – Claims or assertions based on the facts presented </li></ul></ul><ul><li>Probe for information </li></ul><ul><ul><li>Questions that search for more information </li></ul></ul>
  10. 10. Responding <ul><li>Providing back-channel cues </li></ul><ul><li>Reply when the message is complete </li></ul><ul><ul><li>Paraphrase </li></ul></ul><ul><ul><li>Question </li></ul></ul><ul><ul><li>Agreement/Challenge </li></ul></ul><ul><ul><li>Advice </li></ul></ul><ul><ul><li>Support </li></ul></ul>
  11. 11. Riddles
  12. 12. Types of Listening <ul><li>Appreciative listening </li></ul><ul><li>Discriminative listening </li></ul><ul><li>Comprehensive listening </li></ul><ul><li>Critical-evaluative listening </li></ul><ul><li>Empathic listening </li></ul>
  13. 13. Appreciative Listening <ul><li>Focuses on the enjoyment of what is said. </li></ul><ul><li>You don’t have to focus in on the specifics </li></ul><ul><li>Could be used in a casual, social setting </li></ul>
  14. 14. Discriminative Listening <ul><li>Gain an accurate understanding of the message </li></ul><ul><li>Keep a close eye on verbal and non-verbal cues </li></ul><ul><li>Could be used during a Dr’s exam to understand test results </li></ul>
  15. 15. Comprehensive Listening <ul><li>Learning and remembering information </li></ul><ul><li>Use whenever you are learning a new procedure or during a lecture </li></ul>
  16. 16. Puzzles
  17. 17. Critical-evaluative Listening <ul><li>Able to judge or evaluate the information </li></ul><ul><li>Understand and think critically about its intent </li></ul><ul><li>May need to “read between the lines” </li></ul><ul><li>Could be used when talking with a salesperson or someone making an apology </li></ul>
  18. 18. Empathic Listening <ul><li>Understanding the feelings of others </li></ul><ul><li>Also called Therapeutic Listening as it’s used in counseling settings </li></ul><ul><li>Choose when someone speaks of a personal loss or counseling someone in need </li></ul>
  19. 19. I Love Lucy
  20. 20. Top 10
  21. 21. Steps to Effective Listening 1)Face the speaker and maintain eye contact. 2)Be attentive. 3)Keep an open mind to what you’re hearing. 4)Try to picture what the speaker is saying. 5)Don’t interrupt or impose your “solutions.” 6)Wait for the speaker to pause to ask clarifying questions.
  22. 22. Steps to Effective Listening 7)Ask clarifying questions, not challenging questions. Wait until discussion time to raise your point of view. 8)Try to feel and understand what the speaker is feeling. 9)Demonstrate you are paying attention to what is being said by providing feedback through nodding your head or saying “Uh huh.”
  23. 23. Steps to Effective Listening 10)Pay attention to what isn’t said—feelings, facial expressions, gestures, posture and other nonverbal cues
  24. 24. References <ul><li>Scholarly Article </li></ul><ul><li>Book </li></ul><ul><li>Website </li></ul>