1. Name: Batul Yusuf Master
Contact Number: 00968 – 99713447 / 92881923
Personal Memoranda:
• Date of Birth : 27/1/1983
• Sex : Female
• Nationality : Indian
• Religion : Islam (Dawoodi Bohra)
• Marital Status : Married
• Passport No : F 0438999
• Date of Expiry : 07/09/2014
• Driving License : Valid Oman driving license
• Languages Known : 1) English (read, write, speak)
2) Hindi (read, write, speak)
3) Marathi (read, write, speak)
4) Gujarati (read, write, speak)
• Address in India : Panchwati Apt, 3rd
floor, Room No 302,
Thakurpada, Mumbra (400612)
Bombay – India
Educational Qualification:
• S.S.C (1999-2000) - Smt. Sulochanadevi Singhania School
(Maharashtra Board- Mumbai)
80% (Distinction)
• H.S.C (2001-02) – B. N. Bandodkar College of Science
(Maharashtra Board – Mumbai)
62% (First class)
• B.Sc. (2003-04) – B.N. Bandodkar College Of Science
(Botany- Graduation)
(University of Mumbai)
65% (First class)
Curriculum Vitae

2. Abilities:
• Maintaining Quality of work.
• Willingness to learn more.
• Determination to succeed.
• To meet the challenge of competitive work environment.
• Satisfaction of the superiors and the job I am deputed to.
• Computer Skills : 1) Microsoft word,
2) Microsoft Excel,
3) Power point,
4) Internet Applications.
Work Experience:
Europcar:
Reservations and Admin Manager: March 2010 – Feb 2013
Job Profile:
• Implementation of a New Software “RentWay – by Jimpisoft”
which is the first of its kind in Middle East.
• Training the staff on RentWay and solving their queries.
• Point of contact with Jimpisoft office in Portugal and Europcar
Oman.
• Liaising with Europcar International Head office in Paris with
regards to International reservations, rates and customer complaints.
• Attending calls from corporate clients, assisting walk-in customers
with quotations, reservations, and mode of payment, answering
queries and preparing Rental Agreements.
• Direct dealing with corporate clients with regards to their
reservations and following up for LPO’s, faxes and emails.
• Forwarding reservations to all branches and solving their queries
with regards to rates and mode of payments.
• Follow up with customers for overdue rentals and payments.
• Responsible for modifying monthly Rentals with correct rate and
invoicing same at the month end.
• Delegating assignments to counter staff of all branches on timely
basis.
• Supervising & motivating staff to perform efficiently as per the
company policies.
• Auditing the work of counter staff on timely basis.
• Ensuring strict compliance of correct documents for vehicle
movements and opening of Rental Agreements
• Scrutinizing reports to detect & rectify errors.
• Ensuring smooth running of administration, supplies and stationeries.

3. Budget Rent A Car – Travel and Allied Services LLC
Reservations Assistant: March 2006 – July 2008
Job Profile:
• Accepting and passing on all local / International reservations –
inbound and outbound
• Accepting / issuing prepaid vouchers / Dealing in other credit
instruments / Airline Miles / other Partnerships / records of all
transactions.
• Supplying of rates to International car rental brokers.
• Preparing Daily Vehicles Utilization / Updating Fleet sheets / Fleet
Planning and movement of vehicles.
• Handling of customer complaints, queries, and disputes.
• Soliciting and quoting for lease and rental enquiries.
• Co-coordinating with all the branches regarding fleet movement.
• Providing chauffer services / airport transfers / odd hours and holiday
duties.
• Arranging sightseeing tours within Oman in the capital Area and
interiors in saloons and 4WDS.
• Delivery and pick-up of vehicles to and from clients and hotels.
• Providing information on the type of cars and rates to prospects on
the telephone.
• Maintaining a friendly and professional attitude with customers and
others.
Association of Early Intervention for Children with Special Needs
Secretarial Position - Jan 2005- Dec 2005
Duties:
• Maintaining records & files for reference.
• Attending telephone calls, sending and receiving fax.
• Drafting correspondence.
• Preparing certificates.
• Checking Center's E-Mails & updating them.
• Preparing Database for the center.