1. Director: Wynand Visagie
Tel: 013 750 0559
Cell:083 439 7762
Email: etiket.guru.company@gmail.com
Postal:Postnet Suite 18, Private Bag X11326
Nelspruit, 1200
Registration number: 2015/440371/07
Dear HospitalityManager,
Thank youin advance for takingthe time to readthroughour companyportfolioandhopefullyset
the standard fordevelopingthe necessary skillsof yourmostimportantentityinyourbusiness,and
that’syour staff. “’Companiesneed people,and investing in the continued professionaldevelopment
of people is beneficial,for bothemployeemorale,motivation and maintaining a higherlevel of
service standards,asweall knowhas direct influence on yourcorporation’sbottomline .”
In essence, ongoingeducation anddevelopmentisatthe core of whathighimpact performing
organizationsdo.
There ismore competition thanevertosecure toptalentinour industry,whoare lookingfor
opportunitiestogrowand gainmore responsibilities withinyourcorporation andnotjustto receive
a pay check at the endof the month.Employeesfeelmore valued andmotivated when
establishmentsspendthe time andefforttoinvestinthem notjustfortheirfuture benefitsbutalso
for yours,pavingthe roadto a more positive relationship betweencompanyandemployee.
In otherwords,if an employeefeelslike theyare beinginvestedin,theywill be more investedin
theirwork performance.Sucheffectivesynergy canbe a greatretainment tool andsupportingboth
professionalandpersonal growthinthe workplace, isone wayto make sure employeesdonot
jumpship.
Researchhasshownthat the numberone cost to employersisrehiring.It’sveryexpensive both
financiallyandtimely, tofindthe rightpersonandbe satisfiedlong-termwiththatrelationship.
Thus,rehiringnew staff will leadtolowerturnoverandless productivity,overworked andfrustrated
remainingstaff, lossof knowledge andleadingtomore trainingcosts,interviewingcosts,etc.

2. Outcome, effectiveness and efficiencyformthis triangle of evaluationinourtrainingwe supply, as
all three are neededforbalance.
Outcome - whatwill the companygain fromthe trainingshouldbe the mostimportant aspect
Effectiveness - measures the qualityof training. There needstobe a feedbackmechanism, andthat
isexactly whatthe EtiketGuru TrainingCompanywill establish.
Efficiency- The customerseesthe frontof house only.Itisthisfront endactivitywhichhasto be
improveduponandshould maintainalevel of consistency everytime foraproperservice delivery to
be effective.
We have assembleda team of well-educatedhospitalitytrainersthat have over 20 years’
experience inthe industry.They are well equipped,motivatedand have a great passion for the
industry.
We have investedinvarious recourses, combinedwithall ourknowledge tocustomdesignTraining
Manualsthat will develop the skillsof yourstaff invarious departments.
We provide traininginthe following departments:
 Kitchenstaff – Duration1 Day
• Front office (Receptionsstaff) –Duration1 day
• Waitertraining– Duration2 days
• Host/Hostesstraining –Duration1 day
• Barman Training– Duration1 day
• Manager Skillsdevelopmenttraining –Duration1 day
• Housekeeping–Duration1 day
• Conference/Banqueting–Duration1 day
• NightPorter– Duration1 day
• MerchandisingTraining–If the Establishmenthasa shopon site we provide trainingaswell
for staff
Set outbelowisan example of our 2-dayWaiterTrainingcourse andbreakdownof the modules:
• General JobGuidelines&Responsibilities
• Service Excellence
• The Guest,Your numberone priority
• Problemsolvingskills
• Qualitiesof aworldclasswaiter/waitress
• Personal Etiquette
• Upsellingskills
• QualityControl
• Wine Servingskills
• Openingandclosingetiquette
• Table orderingetiquette
• Sanitation&safetyskills
• Importance of workingtogetherasa team
• Productand menuknowledge

3. What differentiatesus fromanyothertrainingcompany,isourgenuine involvementandpersonal
interactionwitheach individualstaff member. We believein continuousimprovement andongoing
skillsdevelopment. Asourlogobestdescribesit - “Service ThroughExcellence”, we strive for
excellence ineveryaspect andstrive todeliverimmediate improvement.
A detailedbreakdownof atraining session:
 Each trainee will receiveatrainingmanual, notebookanda pen.
 The trainerwill spendabout2-3hourson the training manual –Theory,whichforms part in
a group trainingsession.
 The theorypart will consistof allotof roleplay,to geteveryoneinvolved
 Thereafterthe trainerwill individually spendtimewitheachtrainee anddoaSWOT analysis.
(Strengths,Weaknesses,OpportunitiesAndThreats)
 The trainerfocus onpersonal improvement,mind-setandestablishthe trainee’slackof skills
or where he/she needsfurtherimprovement.
 An assessmentwill be done onthe trainee andthe trainerwill compileanin-depth
breakdownof eachtrainee.
 A meetingwillbe scheduledwiththe departmentmanageranda file of eachtrainee will be
presentedandgiventothe managertoensure continuousimprovementtakesplace.
‘’Service throughExcellence’’ iswhatwe at the EtiketGuru TrainingCompanysetsout to achieve,
throughour well-orchestrated training.We strive tobuildafirmrelationship withourclients,asour
standardsare setveryhighthroughour training.
If you have any questionsorwouldlikeaquotation,pleasedonothesitate tocontactme directly.
(Please note ourwebsite is currentlystill underconstruction)
Kind Regards,
WynandVisagie
083 439 7762
Founder and Director