MasterCorp has been the leader in the hospitality industry for more than 37 years. We are growing faster than ever and we are always looking for qualified people looking to grow their career.

2. Trust
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BUILDING THE MOST TRUSTED NAME IN HOSPITALITY SERVICES
When founder Alan Grindstaff began working his way through business college behind a
vacuum cleaner, he didn’t envision building a great resort housekeeping company…at first.
But as doors of opportunity opened, he began to see a company with systems and values
that would resolve the problems of inconsistency and minimal standards that were so
prevalent in the housekeeping industry. “Early out, our mission was to consistently set the
standards in the resort housekeeping industry,” recalls Alan Grindstaff, “and that mission
continues to drive us.“
With over 36 years’ experience, we are a trusted partner with many premier resorts and
developers nationwide and lead the industry, not only in size, but in innovation, cleanliness
standards, and guest satisfaction.

3. Integrity:
We never compromise
on our word. We act
with transparency - we
are a trusted partner.

4. Why MasterCorp
WE ARE HERE TO HELP GROW YOUR CAREER
• 36+ years’ experience in the cleaning industry
• Employ over 7,000 people across 22 states
• Non-franchised, no debt
• National/Regional Recruiting Team
• Performed over 3 million cleans in 2017
• We invest in our people
• MasterCorp University, on site and online
• Associates are trained at one of our 6 Regional Training Facilities
• Associates are certified in our cleaning process
• Site/Brand specific training to meet your needs
• Floor Care professionals are Floor Care Certified before handling any tools or equipment

6. People Proud
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PEOPLE PROUD IS OUR COMMITMENT TO PUT PEOPLE FIRST.
We value every person, regardless of their job. Through their hands, we shape the customer
experience. Through their hearts, we define hospitality. Through their efforts we lead. We
are proud of our people, and we want to be sure it shows.
MasterCorp is led by a team who share these values and bring together a depth of wisdom
gained from decades of experience in the services industry.
Through People Proud, our partners enjoy a staff who feel esteemed and appreciated.
Because we put our people first, they know they are valued, which frees them to focus on
caring for others, on putting customers first, on delivering a memorable experience.

7. Pride:
We are proud of our
people and they are
proud to work for
MasterCorp.

8. QUALITY ABOVE ALL
Far more resorts and management companies
entrust their housekeeping to MasterCorp than any
other provider and for good reason. We focus on
housekeeping; we know the expectations of our
clients, and how to meet them. Cleanliness begins
with the culture; it is who we are.
Through years of experience, MasterCorp has
developed benchmark processes that allow our
housekeeping professionals to clean more units
more effectively in less time.
Cleanliness Consistency
MASTERCORP’S 7 STEPS TO CLEAN™
MasterCorp’s 7 Steps to
Clean™
is a fine-tuned,
systematic process for
delivering consistent cleans
efficiently and on time.
To assure consistency, each person at every resort
we serve is 7 Steps certified, and our 7 Steps
process is taught to every housekeeper from the
first day, which means that every unit is cleaned
the same way regardless of the housekeeper.

9. INSPECT & TRAIN.
MasterCorp’s Inspect & Train system builds
accountability and continuous improvement into
the cleaning process. We have processes and
training that replace a reactionary culture with a
proactive one. Our associates are continuously
trained on new and innovative ways to keep the
property clean, healthy, and safe. MasterCorp
will exceed quality standards to keep the property
clean and inviting.
ON TIME IS OUR PARADIGM
We expect all units to be turned on time without
compromising cleanliness. From the first day, our
new hires train with a timer to instill a sense of
urgency into each phase of the process. Since
managers and supervisors know exactly where a
housekeeper should be in the 7 Steps process for
each unit, they know when to provide training and
assistance to get the housekeeper back on schedule.
Our work model rewards housekeepers for
timeliness and cleanliness.
Dependability Timeliness

10. Staffing & Training
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THE RIGHT PEOPLE. THE RIGHT TRAINING. THE RIGHT RESULTS.
Even with the finest housekeeping process in the industry, nothing happens without
people. MasterCorp tends to attract better people and retain them. Some are attracted
by the reputation and values of the company. Some by the growth opportunities and
professional training. Some by the people who make up MasterCorp. All become part of a
very special group of people who find fulfillment in genuinely serving the customer.
We invest in our people. Housekeeping managers are continually trained on site, online,
and on campus at MasterCorp University. All Managers and Supervisors must become 7
Steps to Clean™
certified trainers. Supervisors receive daily training to ensure the quality
of every clean and every housekeeper. Housekeeping staff are trained in all phases of
housekeeping, which results in better compensation, happier associates, and cleaner rooms.

11. Quality:
We do things the
right way and strive to
continuously improve
every day.

12. QA Ready | Guest Ready
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QUALITY ASSURED
MasterCorp can help resorts always please the guest and exceed cleanliness expectations. As the
industry moved toward metrics to measure the quality of cleans, we embraced the move. Much of
MasterCorp’s recent growth has been triggered by our ability to pass audits, achieve high quality scores,
and resolve issues. We view a QA inspection as a tool for ensuring success when the guest arrives.
Our “secret” to consistently satisfying guests and passing audits is staff readiness; room readiness is the
result. To ensure each housekeeping staff is consistently performing at a readiness level, we have built
QA audit readiness into our processes, our inspections, and our systems.
When rooms are MasterCorp clean, resort management can relax and your guests can rest assured.

13. Dependability:
We keep our promises,
we are accountable for
our actions, we meet or
beat our deadlines –
you can count on us.

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