The document discusses Banca Ifis' social customer care ecosystem, which aims to collect customer feedback and build a sense of community. It highlights internal resources, forums, and social media accounts as part of building this digital ecosystem to engage with customers, with a focus on both individual customers and businesses. The ecosystem seeks to understand customers and support them through online channels and community.

1. SOCIAL CUSTOMER CARE DI BANCA IFIS:
UN ECOSISTEMA DIGITALE
Pamela Simonotto
Community Developer

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RACCOLTA

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IMPRESE

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34. TIPS:
• Risorse interne
• Senso di Community
• Forum

35. @rendimax @contomax4you @CredimpresaF
@PamelaSimonotto