2. Disclaimer: This presentation is prepared by trainees of
baabtra as a part of mentoring program. This is not official
document of baabtra –Mentoring Partner
Baabtra-Mentoring Partner is the mentoring division of baabte System Technologies Pvt .
Ltd

3. Travel agencies and
working of travel agencies

4. Operation of a travel agency
• Travel agent is some one who integrates
various services required by the traveller,and
provide single point solution to their needs
• Services provided by travel agents are
• Provide information
• Provide option
• Facilitation of instant booking/cancellations
• Provide invoices, credit notes, debit notes to
his service

5. • Delivery of tickets and service vouchers at the
customer doorstep
• Provide weekly/fornightly/monthly
statements
• Provide credit
• Troubleshooting
• Integration of all the services

6. Profile of set up at travel agency
• A typical set up at any travel agency is divided
into two parts-front office and back office
• Front office interacts with customer,service
providers,use various technology gadgets and
software to provide
information,options,booking,callcellation etc
to the customer and facilitates the integration
and delivery to service

7. • Back office typically raises invoices,credits
notes for service provided/cancelled,maintain
customer account ,provide periodic
statements,collection and makes
receipts,makes airline reports,MIS
reports,reconcile various account banking etc
• Front office requires various skills in terms of
communication ,knowledge of business etc

8. • Back office requires various skill sets apart
from just accounting.
• This has become necessary since there are
multiple suppliers who require various kinds
of reports from agency,many customers
demanding many more MIS information
,banking which has become quite techno
savvy and taxations like service tax which is
quite completed

9. Basic requirement to start a travel
agency
• Capital a sound financial base
• Premises adequate place with suitable
location and easily accessible to public
• Licenses-the necessary licenses or registration
require to carry on the business.
• Recognition-by airlines/IATA,hotels and other
suppliers of service,which will enable them to
sell their product on their behalf and earn
commission on such sale

10. • Communication network-good
telecommunication facilities to contact
airlines,hotels etc.for speedy reservation and
confirmation
• Equipment's and machines-necessary to carry
out all travel related service

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