Expectations for End-User experience are evolving rapidly. What you are doing today will most certainly not be up to par tomorrow and beyond. (What got us here, won’t get us there.)
The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.
George Spalding, EVP at Pink Elephant, and Kevin Patterson, Business Development Manager at Axios Systems, discuss the landscape of Self-Service today and where it is headed over the next 12 months and beyond.
Follow the link: https://info.axiossystems.com/it-service-management-for-2020-transform-the-customer-experience-through-self-service-mobile-and-ai-lp-en to watch the recording.