Axios Systems 2017 UK assyst Regional User Groups

© Axios Systems PLC September 2016
Gamification
© Axios Systems PLC
assyst
SIAM/MSI
Best Practices
Maximize Customer
Satisfaction & ROI
Collaboration
Supplier
Mgt
ITAMMulti-
Channel
Support
2017 UK assyst Regional User
Groups
April 2017

Axios Systems Regional User Group 2017 Agenda
• 09:30 – 10:00 Coffee and Networking
• 10:00 - 10:45 Welcome, Axios News and Customer Introductions
• 10:45 - 11:15 SIAM: Managing Complexity from a single source
• 11:15 - 11:30 Coffee and Networking
• 11:30 - 12:00 William Grant & Sons: Getting into the spirit with assyst
• 12:00 – 12:30 Personalising assyst
• 12:30 - 13:00 Fife Council: Fife – The continuing journey towards self-service
• 13:00 – 13:05 Quiz
• 13:05 - 13:50 Lunch and Networking
• 13:50 - 15:00 Digital Transformation: keeping pace with the challenges (Includes Break out
session)
• 15:00 - 15:15 Latest Product News
• 15:15 – 15:20 Quiz Results prize giving
• 15:20 Close
April 2017

© Axios Systems PLC September 2016© Axios Systems PLC
2016 in Review
April 2017

Acknowledged innovative force in the market
1st vendor in the world to achieve all 16 processes
Champions in Enterprise Software Vendor Landscape
1st in 4 Categories Enterprise SaaS ITSM Vendors
15 consecutive years on the ITSSM Magic Quadrant
April 2017

Analyst Reviews
April 2017
Axios is once again positioned as a Champion
in the 2017 Info-Tech Service Desk Vendor
Landscape
“Axios assyst is a comprehensive ITSM platform
that supports all ITIL processes and combines
ITSM best practices with modern collaboration
features and a strong self-service portal to
empower end users. The tool can easily be
adopted by other departments to support
enterprise service management.
Axios assyst should be on the shortlist for any
large multi-site organizations that are focused on
process improvement and creating an enterprise
services model.”

Selection of New Wins / Upgrades & Projects
April 2017

New Customer Highlights
April 2017
Creditsafe
Creditsafe has 14 offices across Europe and the USA. The Creditsafe
product portfolio contains a range of products designed to both help
protect businesses against the threat of bad debt and help to grow
businesses with the minimum of risk. Creditsafe now have 90,000
customers across the world and have purchased SaaS. assyst won
over Cherwell, Heat, Jira Service Desk and ManageEngine.

April 2017
Sobeys
Headquartered in Stellarton, Nova Scotia, Sobeys is one of the largest
food retailers globally, with over 2,000 supermarkets and subsidiaries
operating throughout Canada. Sobeys purchased a SaaS deal to
support over 100,000 end users. We won against Service Now and
BMC. Our people, price and product were the main reasons we were
selected.
Creditsafe
Creditsafe has 14 offices across Europe and the USA. The Creditsafe
product portfolio contains a range of products designed to both help
protect businesses against the threat of bad debt and help to grow
businesses with the minimum of risk. Creditsafe now have 90,000
customers across the world and have purchased SaaS. assyst won
over Cherwell, Heat, Jira Service Desk and ManageEngine.

New York City
Dept. of
Education
The New York City Department of Education (DOE) is the largest
school district in the US, serving 1.1 million students in over 1,800
schools, and employs nearly 135,000 full-time staff. NYC DOE
selected assyst over Heat, BMC, ServiceNow and Cherwell.
Koninklijke
Nedschroef
Holding BV
Headquartered in The Netherlands, Nedschroef is the leading
automotive fasteners supplier in Europe. The group has 26 locations
in 14 countries and employs about 2,000 people. Nedschroef
purchased a SaaS deal and assyst was selected over TOPdesk,
Marval and BMC.
Massey
University
Massey University is based in Раlmеrstоn Nоrth, Nеw Zеаlаnd, with
significant campuses in Аlbаny and Wellington. assyst SaaS will
support an end user base of around 35,000 and was selected over
Cherwell. This deal was made through our partner in NZ, Focus on
Business.
April 2017

Turner
Construction
Company
Turner is a North America-based, international construction services
company. With 5,200 employees, Turner has 46 offices in the US, is
active in 20 countries around the world, and averages 1,500 projects
per year. Turner purchased a SaaS deal, choosing Axios over
Microsoft Service Manager. The principal factors were excellent
workflow, superior integration capabilities and very useful UI.
George
Weston Foods
George Weston Foods Limited (GWF) is one of Australia and New
Zealand's largest food manufacturers employing over 6,500 people
across 58 sites. GWF is a wholly owned subsidiary of Associated
British Foods plc (ABF). GWF purchased a SaaS deal and assyst was
selected over Infra (incumbent), ServiceNow, BMC and Cherwell.
April 2017

Existing Customer Success Stories
April 2017

Existing Customer Highlights
ABF
2016 was a very busy year for the SSC (Shared Service Centre)
which saw them take on support for multiple business units
throughout the US and Mexico bringing the total number of currently
supported global business units to 28.
Management of multiple time zones and languages continue to be a
focus for assyst as well as automation and process consolidation.
April 2017
Scottish
Government
Scottish Government has recently purchased assystITAM following a
successful PoC.
ITAM was selected to improve License Management through the
reconciliation of discovered software against license records,
providing a compliance position.
ITAM has now been deployed to 6000 devices within Scottish
Government
BA
Expanding their use of assyst integration capabilities by
implementing a 4th Event Bridge forming part of the integrations’
hub. That allows events to be interchanged between other OpCo’s
within the IAG Group (e.g. Iberia).
The bridge will also be used to further develop their SIAM platform
by providing data exchange with BT’s Expedio.
They are also on-boarding their Property Services and are
transitioning to the Derived Priority Model.

Innovapost
About Innovapost: Innovapost is the Information Technology Shared Services
provider for the Canada Post Group of Companies.
They had multiple tools that were complex and difficult to manage, leading to duplicate
information. Application and business knowledge localised in silos, which was not
easily shared, did not scale well and led to inconsistent ITSM processes. Problem
management was also limited.
Highlights:
• Migration to a single tool: Easy administration of assyst infrastructure from a
central location
• Increased operation support: 24/7 access for support users to log and manage
events
• Self-Service: Through the Service Catalogue, clients have the ability to log
incidents, request services and obtain updates at their own leisure
• Enhanced reporting: Help in understanding how the organisation is performing and
what should be looked at for further improvements
86,000
End Users
$8 Billion
Revenue
Replaced
7 ITSM Tools
April 2017

HMRC
April 2017
The Authority's core role in Government is to administer the tax system efficiently
and ensure that the right people and organisations pay the right amount of tax at
the right time.
The Authority:
• Collects £500 billion of tax revenues each year,
• Administers welfare benefits of £42 billion each year,
• Employs around 75,000 staff,
• Who provide services and support to around 60 million individual
taxpayers and agents, and approximately five million businesses.
The Authority's business model is undergoing significant change. The new
business model is built around the customer being at the heart of everything the
Authority does.

HMRC

• assyst used in Customs & International Trade Delivery Group since 2002
• Supporting 5% of HMRC user base
• System with 150 Licences
• Enterprise licence – Supporting 100% of HMRC user base
• Circa 6000 IT & Business Users
• Integration with Multiple 3rd Party Supplier systems
• Managed desktop Provider
• Managed print services
• Numerous External Agencies
HMRC

Case studies
April 2017

Continued
Support &
Education
April 2017

Customer Enablement Series
http://www.axiossystems.com/customer-enablement-series
• Our customer enablement series, designed to help you get the most out
of assyst and maximise your ROI.
• Each upcoming topic in the series features:
• Customer webinar
• Training session
• On-demand links to previous webinars and training sessions are also available.
April 2017

Axios Systems Professionals LinkedIn Group
https://www.linkedin.com/groups/5113285
April 2017

Now it’s your turn
1. An introduction to you, your role and your organisation.
2. What have you been doing over the past 12 months?
3. What will be your greatest ITSM challenge over the next 12
months?
April 2017

Axios Systems Regional User Group 2017 Agenda
• 09:30 – 10:00 Coffee and Networking
• 10:00 - 10:45 Welcome, Axios News and Customer Introductions
• 10:45 - 11:15 SIAM: Managing Complexity from a single source
• 11:15 - 11:30 Coffee and Networking
• 11:30 - 12:00 William Grant & Sons: Getting into the spirit with assyst
• 12:00 – 12:30 Personalising assyst
• 12:30 - 13:00 Fife Council: Fife – The continuing journey towards self-service
• 13:00 – 13:05 Quiz questions
• 13:05 - 13:40 Lunch and Networking
• 13:40 - 15:00 Digital Transformation: keeping pace with the challenges (Includes Break out
session)
• 15:00 - 15:15 Latest Product News
• 15:15 – 15:20 Quiz Results prize giving
• 15:20 Close
April 2017

Axios Systems 2017 UK assyst Regional User Groups

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