Take a look at this presentation to discover how enterprises can now focus from the top down, on delivery outstanding customer services, whilst simultaneously cutting costs and improving compliance.
4. Agenda
Johann Diaz
Evangelist, Strategist &
Practitioner
Our crazy world
___ Perfect _______
Is there hope?
What must we do?
End to End Service
www.E2Eservice.com
johann.diaz@e2eservice.com
https://www.linkedin.com/in/johanndiaz/
#ServiceMgt
#ITSM18
23. 2 perspectives
• Internal (Efficiency)
• Everything is a Service (request, order, fix, information)
• Cross-functional (re-order the enterprise – reflect customer journey)
• Reach across the networked eco-system
32. True partnering working in
collaboration across
boundaries
Partners
Orchestration and seamless
integration
Supplier
Seamless, multi-channel, end-to-
end experience
Customers
Joined up end-to-end task
automation and increased
functional efficiencies
Internal Org’n
Enterprise Service Platform
The ‘Controlling Mind’
43. Focus on Service….. not on
1. Lead the Service Revolution
2. Best Practice Service Management techniques across enterprise
3. Use PLATFORMS to join up the Organisation
New Management of Service =
Enterprise Service Management
End-to-End Service
44. Come join the Service
Revolution dialogue
www.ServiceRevolution.io
Just text ‘itsm18’ to
01886 211040
Johann Diaz
Evangelist, Strategist &
Practitioner
johann.diaz@e2eservice.com
www.E2Eservice.com
www.ServiceRevolution.io
https://www.linkedin.com/in/johanndiaz/
#ServiceMgt
#ITSM18
45. Come join the Service
Revolution dialogue
www.ServiceRevolution.io
Just text ‘itsm18’ to
01886 211040