BYOD Trends, Challenges, Pitfalls and Tips

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George Spalding, EVP of Pink Elephant, explores the “Bring Your Own Device” (BYOD) trend, the opposing perspectives of staff and the company, and what BYOD means for IT people.

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  • © 2001 Pink Elephant Inc. All rights reserved.
  • May want to start with non-IT example such as Cable Use some examples like New Employee On-boarding, Communications (Email, Telecom, etc.) Services are about what you DO for the customer, not what you HAVE - that would be a product catalogue. You provide a communications/connectivity service, or more specifically email. In some catalogues that appears as one component of a "desktop productivity" service. Service is what comes out of the pipe (emails) not the infrastructure to pump it (Novell, Exchange, Gmail...) Services are illusions, it's what the customer sees on their screen. The systems are the mechanisms that the magician uses to create the illusion.
  • © 2001 Pink Elephant Inc. All rights reserved.
  • BYOD Trends, Challenges, Pitfalls and Tips

    1. 1. George Spalding Executive Vice President Pink Elephant BYODTrends, Challenges, Pitfalls and Tips 1
    2. 2. IT Service Concepts “People do not want quarter-inch drills. They want quarter-inch holes.” Professor Emeritus Theodore Levitt, Harvard Business SchoolBYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved.
    3. 3. Trends?  Cloud  Is it the same conversation?  Consumerization of IT  Has nothing to do with Social Media  Has everything to do with Dropbox  BYOD – Bring Your Own Device  Who pays for what? Is it cheaper?  Who is liable? Finger pointing?  SYOD – Support Your Own Device  Stealth Outsourcing?  Crowd Sourcing?BYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 3
    4. 4. Challenges? Pitfalls?  Data Security  Where is my data?  in the Cloud? On the hard drive in the cloud?  Dropbox just reported a security breach  On the device? Yours? Mine?  Across the wire? In the Air? Wi-Fi? 3G?  Just exactly where is the outside perimeter of my network infrastructure?  Compliance  Will employees adhere to policies?BYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 4
    5. 5. Employee Compliance?  Recent ComputerWorld Survey (6/12) of college grads, ages 21-29, in 15 countries revealed: BYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 5
    6. 6. Employee Compliance?  Recent ComputerWorld Survey (6/12) of college grads, ages 21-29, in 15 countries revealed (Cont.): BYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 6
    7. 7. Tips for BYOD Policies  What are you waiting for? Educate yourself now!  Corporate-liable? Individual-liable?  Create policies governing where corporate data can be stored? in the Cloud? On the device?BYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 7
    8. 8. Tips for BYOD Virtualization  Virtual Desktop Infrastructure (VDI) may be the ultimate solutionBYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 8
    9. 9. Tips for BYOD Compliance  Is your organization subject to data security regulations? Will BYOD pass muster?  Educate employees about policies! WIIFM?BYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 9
    10. 10. Conclusions  The Cloud is Inevitable – Adopt a Cloud Strategy  BYOD is Inevitable – Create a BYOD policy today  Design the Service with BYOD and the Cloud in MindBYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 10
    11. 11. Conclusions  Take Special Care with Service Levels for the Business – Understand their true requirements in detail  Understand your Accountability and Liability with regard to Corporate Compliance and the Business  Negotiate SLA’s with the Business that include BYODBYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 11
    12. 12. Thank You George Spalding g.spalding@pinkelephant.com http://twitter.com/gspalding11 PINK ELEPHANT www.pinkelephant.comBYOD – Trends, Challenges & Tips © Pink Elephant, 2012. All Rights Reserved. 12

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