Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Empower Your Workforce Through Self Service

420 views

Published on


As your company and your people become increasingly dependent on IT services—and as the relentless pace of business change drives greater “churn” in who needs what, and when—conventional approaches to IT service management are fast becoming obsolete.

By implementing RES ONE Service Store, your company can handle the intensifying IT service management requirements with ease, efficiency and excellence.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Empower Your Workforce Through Self Service

  1. 1. 1 © 2015 RES SOFTWARE – ALL RIGHTS RESERVED Webinar - Empower the workforce through Self Service
  2. 2. 2 Your Hosts today Eddie van Ravesteijn Tel. +316-38031284 e.vanravesteijn@ressoftware.com Eddie_v_R Rahil Raja Tel. +44 (0)-1189 65 79 83 Rahil.raja@ressoftware.com
  3. 3. 3 Transform the digital experience of your workforce with an automated, intuitive service app store
  4. 4. 4 Poll Question
  5. 5. 5 Market Challenges & Pressures Workforce Enablement & Productivity • Employees more mobile, have new IT needs every day • Volume & diversity of workforce service requests rises • Poor employee engagement = lost productivity Pressure for IT to Deliver More Business Value • Many manual & fragmented IT processes • Shadow IT increases • High costs; Shift left initiatives Security & Risk Mitigation • Gaps in policies governing access to services • Many companies run to minimize risk, not improve productivity and agility
  6. 6. 6 Departing Employees take Corporate Data Problems with Talent retention & acquisition Challenges in the Marketplace
  7. 7. 7 RES ONE Service Store • Empower workforce with self service • Offer automated delivery & return of apps & services • Personalized services to each person’s digital workspace • Efficient onboarding & secure offboarding
  8. 8. 8 RES ONE Service Store Benefits Increased Productivity • More productive & engaged workforce • Better allocation of IT staff & skills Lower cost of IT operations • Greater utilization of technology investments • Greater organizational agility Greater security & compliance
  9. 9. 9 Poll Question
  10. 10. 10 Why RES?
  11. 11. 11 RES ONE Service Store Capabilities • Predictive & Automated • Identity warehouse • Automatic rules-based service/account de-activation • People Centric • Intelligent, predictive personalization • More than just apps, more than just IT services • Quick Time to Value • Flexible and simple integration • Line-of-business delegation
  12. 12. 12 Automating the Lifecycles of IT Services • Triggered by Business Qualification • Delivered Proactively • Intuitive Self-Service for Users • Access Secured & Personalized • Modern, Future-Proofed Technology User
  13. 13. 13 Your Next Step towards Better IT Customers often begin their journeys towards proactive, automated IT via one of these projects: Automatic User On- and Off- Boarding Reduce Service Desk Tickets Offer an Enterprise Service Store Proactive Service Automation Provide Context Aware Service Access
  14. 14. 14 Poll Question
  15. 15. 15 RES Customer Success Highlights
  16. 16. 16 ONE Service Store = Increased Workforce Enablement with Faster Onboarding • SLA reduced from 5 days (sometimes 3 weeks) to 15 minutes • Reduced service desk tickets by 45K per year (goal succeeded by 135%) • Eliminated outsourced service for better IT / employee engagement • Reduced onboarding a new employee from 3-5 days to just a few minutes; Productive on Day 1
  17. 17. 17 ONE Service Store = Enhanced User Experience • 27,000 active users • Improved SLAs - support response times reduced from 1-3 days down to 30 seconds • More than 500 services, including 450 apps via Kingston Service Store • 200,000+ IT requests have been automatically fulfilled via the RES ONE Service Store
  18. 18. 18 “RES IT Store not only increases efficiency for IT and is a seamless mechanism for end-user self service, but it helps enable the paradigm shift to user-oriented service delivery, unshackled from the device-centric desktop tools.”
  19. 19. 19 Demo Time
  20. 20. 20 Q&A
  21. 21. 21 Thank you! Thank you for attending this webinar • Submitted questions, not discussed in our webinar today, will be answered off line • You will receive a recording of the webinar within a week Contact us via +31 73 622 8800 or via ressoftware.com/nl/contact-us with any inquiries you may have

×