dental practice management

2. Introduction to
Practice Management

3. • orderly arrangement and
administration of all useful facilities
and services needed for a
productive, professional practice.
-Hillenbrand-
What is Practice Management?

4. • systematic study, organization,
administration and prudent operation
of financial and professional
resources, abilities and power of
production in dental practice.
- McGehee & Walker-
What is Dental Practice
Management?

5. • science of practicing dentistry
according to professional business
principles, which accept moral
responsibility as set forth in the
Golden Rule.
What is Dental Practice
Management?

6. • Literally:
- the control and direction of dental
practice
What is Dental Practice
Management?
What is Dental Practice
Management?

7. • the study of professional advances
for the dentist’s benefit
• organization, administrative,
professional and financial resources
for the progress of a practice in the
community
What is Dental Practice
Management?

8. • improves education, profession and
self-improvement
• it has to do with relationships
What is Dental Practice
Management?

9. • To prepare the practicing dentists to
fulfill their complete role as
professional people, both in the
office and in the community in which
they reside.
Purpose of Practice Management

10. • to teach the future dentist to analyze
his/her own needs
• to recognize the benefits of
professional help
Purpose of Practice Management

11. • to install those procedures which will
assist him/her in performing better
dentistry with minimum effort and
minimum loss of time
• to carry on his business and
professional conduct
Purpose of Practice Management

12. • to earn and reflect a certain glory for
the ethical practice of dentistry and
financial adequacy
Purpose of Practice Management

13. • Profession
• Business
• Good principles of business conduct
• Its administration is really of the
business side of the profession.
CONCEPT OF PRACTICE
MANAGEMENT

14. Stimuli to Positive
Motivation
• A pleasing impression of the office and of the sincerity
of the dentist
• Careful study and plans revealed by the dentist
• Dentist’s efforts to gain approval of patients
• Visual presentations
• Use of easily understood language
• Dentist’s courteous attention to histories and questions
• Esthetics, function and comfort
• Honest advise as to how neglect increases fees and
pain
• Dentist’s consideration of the patient’s health

15. Fees and Finance
Organized, Controlled
Practice
Successful, Respected Practice
Dentristry – The Profession Dentristry – The Business
Self-Government
Public Service Public & Patient
Relations
Knowledge
Technical Skills Office Lay-outs &
Equipments
Auxiliary Personnel
Lay Education
Office & System
Procedures

16. Personal and Psychologic
Considerations
• Promptness and time consciousness
• Neatness and cleanliness
• Modesty and professional propriety
• Regard for patient welfare
• Truthfulness
• Promptness in execution

17. MANAGEMENT
PRODUCTION
MATERIALS/
SUPPIES
LABOR
CAPITAL
REINVESTMENT
PRODUCT-
SERVICE
INCOME PROFIT
PERSONAL
ASSETS

18. Major Areas of
Dental Practice
PROFESSIONAL OR
OPERATIVE ABILITY
PERSONALITY OR
PATIENT RELATIONS
BUSINESS METHODS
OR ECONOMICS
LOCATION OR
ENVIRONMENT

19. DISTINCT DIVISIONS
1. Organization of dental practice
2. Location of dental practice
3. Dental office and equipments
4. Personnel requirements
5. Dental fees
6. Office systems and procedures
7. Finances
8. Patient and public relations

20. The practice of dentistry is an
extremely individual
profession.

21. • There are as many different ways of
practice as there are dentists.
• But the organized profession may
share one common GOAL.
• There are many ways of achieving this
goal and there is no ONE right way.

22. The only right way is the one which best
serves the individual needs of the
individual dentist in the pursuit of the
“service-earning for a livelihood”
concept demanded of the profession.

23. 4 BASIC THINGS
Where are we going?
How do we get there?
Approximately when do we expect to
arrive?
How long do we expect to stay?