Sustainability & Accountability   Dental Center of Northwest Ohio
Planning & Implementation Cycle                 Mission      Measures                 Men          Delivery         Means
Mission• Provide oral health services for  children and adults living at or  below 300% of poverty• Promote the value of g...
Men• Adequate number of culturally  competent, qualified and  trained staff to deliver care and  implement business proces...
Means• Business model• Schedule• Physical plant, equipment, instruments• Supplies• Patient communication & educational  ma...
• Business Model: • Private practice hybrid • $5,195,517 in expenses• Schedule: • 240 Working days • 9.5 DDS / day; 3.5 RD...
• Physical plant • 34 Operatories• Supplies • Standardized list of dental   materials, supplies, burs• Communication • No-...
Measurements/Adjustments     • Appointment wait times     • Lab cases in process     • Prior authorizations     • Referral...
• No-show rate• Treatment completed• Recall vs. emergency exam rate• New patients
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Sustainability & Accountability: Dental Center of Northwest Ohio

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Sustainability & Accountability: Dental Center of Northwest Ohio by Lindy Cree

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Sustainability & Accountability: Dental Center of Northwest Ohio

  1. 1. Sustainability & Accountability Dental Center of Northwest Ohio
  2. 2. Planning & Implementation Cycle Mission Measures Men Delivery Means
  3. 3. Mission• Provide oral health services for children and adults living at or below 300% of poverty• Promote the value of good oral health through education• Advocate for those with limited access to care
  4. 4. Men• Adequate number of culturally competent, qualified and trained staff to deliver care and implement business processes• Belief in the organization’s mission
  5. 5. Means• Business model• Schedule• Physical plant, equipment, instruments• Supplies• Patient communication & educational materials• Feedback
  6. 6. • Business Model: • Private practice hybrid • $5,195,517 in expenses• Schedule: • 240 Working days • 9.5 DDS / day; 3.5 RDH /day • 30 -45 Minute appointments on average, longer as dictated by procedure • 22% No-show rate• Scheduling Goals • $21,648 per day to stay open • $ 1710 Production per DDS • $1400 Production per RDH
  7. 7. • Physical plant • 34 Operatories• Supplies • Standardized list of dental materials, supplies, burs• Communication • No-show policy • Financial policy
  8. 8. Measurements/Adjustments • Appointment wait times • Lab cases in process • Prior authorizations • Referrals to specialists
  9. 9. • No-show rate• Treatment completed• Recall vs. emergency exam rate• New patients
  10. 10. Feedback

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