1. Role specific competencies
Networking
· Lead for the administration and maintenance infrastructure as directed by IT Managers.
· Serves as Team Leader for the administration and maintenance WAN as directed by IT
Managers.
Telephony and Video Conferencing
· Acts as Team Lead for the administration and maintenance of the video conferencing system,
including real presence collaboration servers.
· Oversees the creation and updating voicemail extensions and routing.
Internal Systems
· Serves as a Team Lead for troubleshooting, systems backups, archiving, and disaster recovery
done by more junior Innovators.
· Performs complex troubleshooting, backup, archiving, and disaster recovery.
· Assists in the design, implementation and maintenance of systems, programs, hardware and
software.
New Hire Administration
· Acts as Team Lead for creating network and email accounts,
Help Desk Administration
· Serves for the resolution of all trouble calls/emails and enters work orders into our tracking
software.
· Acts as Team Lead for the administration and maintenance to Internal Systems programs.
· Interacts with internal clients to resolve escalated help desk issues.
Asset Management
· Acts as key role member for inventory management of software licenses, software, hardware,
and other IT supplies.
· Acts as key role member for the purchasing of software, hardware and other IT supplies as
approved by management.
Career path core competencies
Communication
· Assists in the facilitation of team meetings.
· Delivers informative, well-organised presentations.
· Understands how to communicate difficult/sensitive information tactfully.
Professional qualities
Leadership
· Generates enthusiasm among team members.
· Proactively seeks opportunities to serve in leadership roles.
· Challenges others to develop as leaders while serving as a role model.
· Manages the process of innovative change.
Teamwork
· Facilitates effective team interaction.
· Acknowledges and appreciates each team member's contributions.
Client Management
· Communicates effectively with internal clients to identify needs and evaluate alternative business
solutions with company project management.
· Continually seeks opportunities to increase internal client satisfaction and deepen client
relationships.
· Manages internal client expectations effectively.

2. Organisational responsibilities
Innovator Development
· Conducts effective progress evaluations in a timely manner.
· Mentors those with less experience through informal channels.
· Seeks and participates in development opportunities above and beyond training required by the
company.
· Trains other innovators through both formal and informal training programs.
Internal Operations
· Suggests areas for improvement in internal processes along with possible solutions.
· Leads internal teams/task forces.