1. Consulting and Facilitation boundaries
• The following criteria and illustrations define
the landscape and overall effectiveness within
the customer organization

2. Consulting and Facilitating Model
• Organization facts:
– Each layer of responsibility has perceived
achievable goals with metrics
– Often times goals and metrics are not aligned
– Product requirements are poorly defined or
succumb to feature creep
– Functional silos emerge with conflicting priorities
– Resources may be overcommitted or under
utilized
– Work efforts suffer due to perceived uncertainty

3. Team Focus/Project
OrganizationalResponsibility
Executive Team
Individual/Functional Contributor (IFC)
ManagementTeam
10,000 ft View
Zero Altitude
• Leadership vision customer facing
• Managers, communicate purpose and actions
• Task focused (IFC’s)
Task complexity is much greater and cross-
function. Functions include eng’ing, Matl’s
Accounting etc
Time
ByProcure matl’s
Resources
Company
transfoms matl’s
into product
Product is sold to
make profit
Support and Regulatory Functions

4. Consulting and Facilitative
Boundaries
1. Defined/limited by hiring contractor (limited
effectiveness)
2. Organization Scope of effort, departmental,
interdepartmental multiple stakeholders
including internal and external customers
3. Consultant capabilities
All determine range of influence and success

5. Team Focus/Project
OrganizationalResponsibility
Executive Team
Individual/Functional Contributor (IFC)
ManagementTeam
Facilitation Process**10,000 ft View
Zero Altitude
• Leadership vision customer facing
• Managers, communicate purpose and actions
• Task focused (IFC’s)
Facilitation**is a sine wave that spans all
functions including leadership Facilitation,
Process Improvement includes influencing
Time