1. ARUN KUMAR SINGH
Priyanka Utkarsh Co. Housing Society, Flat – A Wing 205, Plot No. – 12, Sector
– 21, Ulwe, Navi Mumbai - 410206
PH. - 7875609886 Email: arunsingh0390@gmail.com
OBJECTIVE
Seeking a position to learn and utilize my skill and abilities in the organization that offers professional growth while being
resourceful, innovative and flexible.
EDUCATION
Degree Year Institution Grades
Post-Graduation
(PGD in
Information Technology
Management)
2012-2014
Expected Bharti Vidyapeeth University, Pune
70%
(I division)
Graduation
(BCA)
2008-2011 School Of Management Sciences
Varanasi
V.B.S Purvanchal University.
71%
(I division)
Intermediate
(Class XII)
2008 B.L.J Inter College,
Mirzapur
50%
(II division)
Matriculation
(Class X)
2006 Guru Nanak Inter College,
Mirzapur
59%
(II division)
WORK EXPERIENCE
1. Customer Relation Associate at FedEx Express
November 2013 – February 2015
ROLES AND RESPONSIBILITY
PAN India allocation of resources and assigning tasks to them considering the bandwidth available
Interacting with customers’ and solve their queries on emails
Managing a team of approx 25 people and making them acquainted with the various processes
Handling E-commerce projects
Managing roster of entire Team
Handling escalations
2. Managing Audit process
Dealt with customers’ query and provided them the best-fit solution on proper investigation
Working on tools like Cosmos ,One source, Media trix,Eops,Esrg software
2. Senior Customer Relation Associate at FedEx Express
March 2015 – Present
ROLES AND RESPONSIBILITY
Effective usage of MIS to track data such as reporting of backline as well as the calls
Worked on tools like Inmaster / Mediatrix / ASP / Grenade / Chat / Billing / Escalations to Mangers / Supervisors
Conducted On job trainings (OJTs)
Conducted audits with the objective of providing individual feedback
Handle the escalations raised by team and have good understanding of the various issues that crop up here and
the end to end closure cycle for the same
Deliver quality output within the assigned time and cost
Got full knowledge of claims policy of FedEx & was able to handle such queries of customers
Gathered full understanding of the overall CS cycle and how the various streams operate in conjunction with
each other
Have worked on supervisory queues like CS SUP and CS MGRS
Good understanding of MIS reports
INTERNSHIP
Summer Training in Banaras Beads Ltd., Varanasi
8
th
June- 8
th
August 2013
ROLES AND RESPONSIBILITY
Observed the transactions between the handicraft industry and Beads industry followed by the other processes
Conducted a study of ‘Internet Marketing in Export’
Emphasizing specifically in accordance to customers’ demands; Pitched client from handicraft industry convincing
them about different products of the company
Got a detailed view regarding concept releted to Internet Marketing
Learnt the importance and the need of the Primary data and secondary data and its usage in practical
Scenario.Got a real-time experience of dealing with clients
ADDITIONAL COURSES UNDERTAKEN
SAP R/3 in Sales & Distribution module
AREAS OF INTEREST
Procurement Officer
3. Customs clearance process
Supply chain management
PROJECT DETAILS
Developed a project on Entertainment website
Worked on a survey project on Telecom Sector with reference to mobile services provider
Developed a project on Advertising website
Part of a lead generation project of TSL Consultancy Pvt. Ltd. for a duration of 3 months
CO-CURRICULAR ACTIVITIES & PARTICIPATIONS
Successfully participated in industrial visits to Mapro Foods Pvt. Ltd. (Panchgani), Mumbai Port Trust, C3 I.T.
Solutions(Pune).
Took active participation in the Blood Donation Camp conducted by B.H.U.
Hobbies include travelling, playing cricket and riding bike
PERSONAL PROFILE
Marital Status : Single
Nationality : Indian
Gender : Male
Languages Known : English, Hindi
DOB : 14/03/1991
I hereby declare that the information furnished above is true to the best of my knowledge.
Date : Arun Kumar Singh
Place:
