1. ARUNKUMAR.P.G
09495138734, 09946338434, pgarun14@gmail.com
144, Lakshmi Vihar, Phase-1, Serilingampalli, Secunderabad, Telangana-500019
CAREER OBJECTIVE
To work in a challenging environment where my potentials can be utilized for my personal as well
as organizational growth. Looking for a position to constantly learn, contribute and grow along with
the organization.
PROFESSIONAL EXPERIENCE
CMC Ltd (TCS Ltd) - Passport Seva Project, Citizen Service Executive, May 2014 – September
2015
 Verifies the completeness of application and supporting documents
 Issue the token and Enter data into the system and upload the attachments
 Check for completeness of the application and attachments
 Processing of passport application and make corrections in the data
 Capture biometric finger print & digital photographs of the applicants
 Accept payments towards fees and penalties
 Resolve and escalate customer queries and issues to Citizen Service Manager
 Ensure proper queue or crowd management
 Provide assistance to the applicants
 Provides feedback forms on request to the applicants
 Assists applicant in fixing the appointment with the Assistant Passport Officer
Aurombica Engineering co Ltd, Marketing executive, November 2011 – May 2014
 Sales and marketing of products like Fire & Burglar Resistant Safes, Strong Room Doors,
Fire Resistant Cabinets, Safe Deposit Locker Cabinets,Home Security Safes
 Generating business through acquisition of new clients and managing relationships with
existing clients.
 Execute marketing and promotional activities and Develop ideas for business.
Vodafone Cellular Ltd, Customer Care Executive, September 2007 – July 2008
 Handling Walk-in customers at the store.
 Dealing with customer service issues such as queries and complaints.
 Process and register customer complaints CRM
 Solve the customer complaints through the CRM system
 Verifies the customer data in the system
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2.  Bank Reconciliation (Daily & Monthly)
 Day to Day expenses management.
SUMMER INTERNSHIP PROGRAM
Project Trainee, Eureka Forbes Ltd, March 2009 to June 2009
 Direct marketing of water purifier - Aquagaurd.
 Strengthen relationships with customers and maintain customer loyalty.
Education
 MBA(Finance and Marketing) from ICFAI National College, Thrissur (2008-2010)
 Bachelor of Business Administration, Chinmaya Mission College, Kolazhy, Thrissur
Pondicherry University, Passed with 55% (2004 – 2007)
 Plus Two (CBSE) Commerce Stream, Jawahar Navodaya Vidyalaya Mayannur, Thrissur
Passed with 68% marks (2002-2004)
 10th Class, AISSE (CBSE) – Jawahar Navodaya Vidyalaya Mayannur, Thrissur Passed with
60% (2000)
Technical skills
 Proficient in using MS Office, Tally 9, English Typing
Training Undergone
 NCC – Participated in NCC activities in two academic years & has passed the certificate ‘A’
examination held in 2002 under the authority of Ministry of Defence, Govt of India.
 Customer Service Store Training Programme – Attended customer service training
programme conducted by Vodafone Cellular Ltd.
 Big Day Shopping – Participated in ‘Big Days’ the biggest retail event conducted by
Pantaloon Retail India Ltd.
 The New Efficiency First look Clinic – A Three day training programme conducted by
Microsoft Corporation (India) Pvt. Ltd.
Declaration
I hereby declare that all the statements made in this Curriculum Vitae are true and complete
to the best of my knowledge and belief
ARUNKUMAR.P.G
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