Christine Paterson is seeking an opportunity related to labour market entry, post-secondary entry, vocational rehabilitation, career development, or case management. She has over 5 years of experience in career counseling, job development, facilitating employment for individuals with disabilities or barriers. Her qualifications include a Registered Community Support Specialist designation and experience with Microsoft Office, case management systems, and various vocational assessment tools.

1. Christine Paterson, RCSS
182A Dunsdon Street
Brantford, Ontario N3R 6T3
(519)805-3516
christineapaterson79@outlook.com
Career Objective
Passionate and dedicated professional is seeking an opportunity that is related to the process of labour market entry or re-entry, post-
secondary entry, vocational rehabilitation, case/disability management and/or career development of individuals; strong background
in career counselling, job development, facilitation, working with individuals with disabilities, injuries and/or barriers, report writing
and case/disability management; willing to re-locate immediately for employment purposes.
Highlights of Qualifications
 Member of Vocational Rehabilitation Association of Canada (VRA); Registered Community Support Specialist (RCSS)
designation since September 2012
 Extensive experience utilizing all Microsoft Office Applications including Word, PowerPoint, Excel, Outlook, and Lync
 Valid Driver’s License (Class G), current insurance coverage and ownership of a reliable vehicle
 Strong organizational and time management abilities; high level of initiative; strong work ethics
 Experience working in highly confidential and sensitive environments
 Knowledge of medical terminology in regards to injuries, disabilities or restrictions/precautions; awareness of various
vocational assessment tools and testing; expertise regarding various injuries, disabilities and barriers
Professional Experience
March 2015 – September 2015 Temporary Employment Coordinator
The Corporation of the City of Brantford, Ontario Works, Brantford, Ontario
 Responsible for the overall case management of a caseload, all who are in receipt of
Ontario Works financial assistance
 Completed in depth employment intake appointments with new referrals
 Developed both short term and long term return to work action plans with clients to
assist with transitioning off of social assistance
 Referral to outside agencies, ODSP application process as well as internal departments
such as Housing Resource Centre and Mental Health programs; continuous contact
with these various departments and outside agencies to measure client progress
 Training and daily use of both SDMT and S.A.M.S (Social Assistance Management
System); responsible for accurate and precise case notes
 Monthly processing of zero Income Reporting Statements
 Responsible for implementation of Non-Compliance Penalties for caseload
 Reviewing, approving and processing additional employment benefits for caseload
 Ensuring accuracy and details are adhered to regarding communication letters
November 2013-November 2014 Employer & Client Coordinator (ECC)/Vocational Rehabilitation Specialist
March of Dimes Canada, Employment Services (ES), Windsor, Ontario
 Outside service provider for employment placement and retention for Workplace
Safety and Insurance Board, CanVet and Community Co-coordinator Project (CCP)
 Accept client Return to Work (RTW) referral for job development and placement
 Receive leads from prospecting and actively engage employers through telephone and
face to face meetings
 Negotiate employment opportunities with employers
 Document employer needs and requirements to assist Employment Services team and
clients to prepare for interviews
 Work with the MODC ES team to match clients with employment opportunities
secured through the job development process
 Develop an on-the-job training plan for the client; inspection of workplace area and
responsibilities in regards to restrictions/precautions
 Work with the Job Retention Specialist to ensure the placement is supported to the
extent needed

2. Christine Paterson
Resume
Page 2
September 2012-November 2013 Job Development Specialist
Cascade Disability Management, a Liberty Mutual Company, Windsor, ON
 Provide effective placement services, as outlined in the Workplace Safety and
Insurance Board (WSIB) referral, to achieve successful job placement
 Conduct job search training programs to assist clients to become independent with
their job search
 Complete eligibility documentation for Return to Work (RTW) and/or job placement
 Assist claimants in developing cover letters, resumes and career portfolios; conduct
mock interviews with the claimant
 Research and develop employer contacts to establish appropriate job referrals that
meet claimants work restrictions and goals set forth in the referral
 Represent specific claimants to potential employers/trainers
 Schedule interviews for claimants and place claimants in paid employment; follow-up
with claimant, employer and Work Transition Specialist as needed
 Conduct market surveys as needed/requested; complete mandatory WSIB reports
August 2010-September 2012 Employment Consultant
Future Focus, Goodwill Career Centre, Chatham, Ontario
 Assisting clients with barriers, ages 15 to 30, in developing responsible action plans
that lead toward employment goals
 Develop, implement and present employment and life skill based workshops
 Creation and timely case management; maintained accurate client records
 Job development with Chatham-Kent employers; overseeing work placements
 Development of community initiatives & placements
 Regularly participated in case reviews with co-workers
 Referrals to other department staff for vocational testing
 Developed Web Tracker training manual for new and existing staff
March 2010-August 2010 Skills Link Co-ordinator (Six Month Contract)
Windsor Essex Community Health Centre, Windsor, Ontario
 Guiding a team of participants with barriers in planning, designing and implementing a
“West Side Pride” program in Sandwich Towne
 Facilitate career and personal development plans for each participant
 Manage all administrative facets of the project
 Guide and support participants in the planning, development and implementation of
community projects
 Arrangement of guest speakers/workshops and employer visits
 Completion of monthly government reports
 Communication with the media regarding the Skills Link project
 Provided guidance and leadership for all participants
Education & Designations
September 2012-Present Registered Community Support Specialist (RCSS) Designation
Vocational Rehabilitation Association of Canada, VRA
September 2010-Present Addiction Careworker Diploma (currently completing through an Online Initiative)
McMaster University, Hamilton, Ontario
September 1998-June 2001 Diploma of Applied Arts -- Child and Youth Worker (3 year program)
St. Clair College of Applied Arts & Technology, Windsor, Ontario

3. Christine Paterson
Resume
Page 3
Professional Development & Training
 Social Assistance Management System (SAMS) training, 2015
o training and regular use of SAMco-User Guides & Updates
 Service Delivery Methodology Technology (SDMT) training, 2015
 City of Brantford WHMIS training, 2015
 City of Brantford Customer Service Outcomes training, 2015
 City of Brantford Code of Conduct Training, 2015
 City of Brantford Workplace Violence & Security Training, 2015
 City of Brantford T.A.P.S. training (payroll), 2015
 Employment Outcomes Professional II (EOP) training, 2014
 Accessibility for Ontarians with Disabilities Act (AODA) Training, 2014
 IASR General Requirements & Employment Standards AODA Training, 2014 & 2015
 Worker Health and Safety Awareness in 4 Steps Training, 2014 & 2015
 Bill 168 Training, 2010
 Bridges out of Poverty Training (2011 & 2012)
 Experienced with various computer software programs such as CaseFlo, Employer &
Job Catalogue (EJC), Entrée, PBAS (WSIB Portal), Webtracker, and Contact IV
 CPR, First Aid and AED Certification (2012)
 Nonviolent Crisis Intervention Training (CPI Inst.)
 Service Excellence Training (2012); Personality Dimensions Workshop, 2011
 Familiar with Employment Ontario programs, Ontario Works, MTCU, ODSP, Skills
Link, CanVet, CCP and WSIB Labour Market Re-Entry Programs