1. Arletta Mogielnicka CURRICULUM VITAE
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CURRICULUM VITAE
Personal Information:
Name: Arletta Mogielnicka
Date of Birth: 28 August, 1981
Citizenship: Polish
Address: ul. Międzynarodowa 48a/119 03-922 Warszawa
E-mail: amogielnicka67@googlemail.com
Phone: +48 692 707 211
PROFILE
Trustworthy, conscientious and enthusiastic individual offering a range of transferable skills including
administration, customer service as well as a combination of strong organizational skills. Able to work
independently or as an integral part of a team with a high degree of personal initiative; ambitious,
goal-oriented, responsible. Fluent in verbal and written English-CAE. Clinical Research
Associate Course completed at the beginning of January 2011.
Key Skills
 Highly organized and methodical with an eye for accuracy and detail.
 Working knowledge of computer; familiar with major packages such us Word, Outlook, Excel and
the Internet.
 Natural ability to form effective and friendly relationships with colleagues and public.
 High standard of quality and confidentiality.
 Willingness to learn to further personal and professional growth.
Work Experience:
March 2012-current work Sandoz Polska Sp. Z o.o - Poland
Pharmaceutical Representative
 Promotion and selling pharmaceutical products.
 Implementations of established sales targets.
 Building relationships with new clients and continuing the
cooperation with the existing ones.
 Running presentations to promote the assigned products.
 Implementing new employees.
 Participating in sales trainings.
 Quality of work according to company standards.
 Presenting products by applying professional sales
techniques.
March 2011 – Feb 2012 Nowy Styl Group- Warsaw, Poland
Customer Service Assistant in Marketing Department,
 Presentation and promotion of products, also in English.
 Cooperation in selling furniture to the company’s distributors
(b2b).
 Searching for investment-supporting front office co-workers.
 Active search of potential customers by telemarketing.
 Introduction products and writing its descriptions on the
company website in English.
 Organizing showroom events and keeping a calendar of
meetings.
 Looking after foreign guests.

2. Arletta Mogielnicka CURRICULUM VITAE
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Nov 2009 – Nov 2010 The Perfume Shop– Oxford, United Kingdom
Sales Assistant
 Organizing working schedules.
 Preparing reports and statements.
 Running correspondence by fax and Internet.
 Interactive customer care in direct and telephone sales.
 Analyzing the efficiency of sales for the future products (using
MS Excel).
 Supporting clients and establishing long-term contacts
(sending offers to the customers using MS Windows, Power
Point).
 Answering phones.
 Sending orders to suppliers (fax and email).
 Receiving and dealing with complain.
May 2008 – Oct 2009 Tan Shop– Oxford, United Kingdom
Sales Assistant
 Creating customer database.
 Products presentations.
 Monitoring stock levels to ensure recommended levels are
maintained.
 Active sale of loyalty vouchers.
 Providing customer service and maintaining long-term
contacts.
Jan 2007 – Apr 2008 Oxford Family – Oxford, United Kingdom
Au-pair
 Teaching and development of a child's education.
 Planning daily activities compatible with the child's
development.
 Safe driving.
 Effective time management.
 Helping a child with his homework.
Sept 2006 – Dec 2006 Unifactor, Poland
Marketing Specialist
According to the earlier agreement with the employer I decided to
help and work for Unifactor Company by the time of realization my
development plan – going to the UK for studies. After transferring my
duties to the designated staff I left to increase my qualification.
 Responsible for improving business processes in the
company:
 Promotion of Integrated Management Systems by:
 Creating and sending special offers
 Organizing demonstrations at customers’ companies
 Preparing and conducting training courses for clients in a
line with the timetables of individual projects.
 Helping to quickly solve reported problems.
 Knowledge of Quality Policy and Quality Management
System documentation.
 Carrying out surveys on customer satisfaction.
 Providing administration and secretarial support if
required.

3. Arletta Mogielnicka CURRICULUM VITAE
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Education:
Jan 2011 Clinical Research Associate Course for CRA and candidates for CRA,
Brillance Academy- Krakow
2007 - 2010 General English, Oxford School of English, United Kidndom
 CAE– Certificate in Advanced English– University of CAMBRIDGE ESOL Examinations.
CAE is recognized as fulfilling English language entry requirements by many higher
education institutions and corporate bodies across the world. CAE is a general
proficiency examination at Level C1 in the Council of Europe Common European
Framework. It is at Level 2 in the UK National Qualifications Framework. The
examination has five papers: Reading, Writing, Use of English, Listening and
Speaking.
 FCE– First Certificate in English– University of CAMBRIDGE ESOL Examinations.
2004 - 2006 Master Degree in Banking, Insurance- and Public Finance,
Warsaw University, Poland- Mangement and Marketing Department
2000-2003 Upper Degree in Marketing and Management, Warsaw University,
Poland- Mangement and Marketing Department
Additional Information:
 English: fluent spoken and written
 Russian: basic
 Driving licence category B
Trainings and Courses:
 Clinical Research Associate Couse
 Customer service
 Sales Techiques
 CAE– Certificate in Advanced English – University of CAMBRIDGE
 FCE– First Certificate in English– University of CAMBRIDGE
Interests:
 Sailing, Dancing, Pilates
 Reading
 Cooking- Mediterranean cuisine