1. Louise Crosby
Email: louise.r.crosby@gmail.com
Profile
A versatile professional with extensive experience in business administration, sales management,
and team leading. I am currently seeking to gain a permanent position as a production editor within the
International Baccalaureate.
Career History
International Baccalaureate, Cardiff (Secondment) March 2015 to Present
Examination Preparation Production Editor:
 Effectively managing the preparation of examination papers
 Clearly communicating examination preparation requirements externally to examiners
and internally to subject mangers and technical design officers
 Planning and preparing budgets for allocated subjects to submit to the department manager
 Organizing and supporting paper editing meetings and standardization meetings
 Managing project schedules, monitoring progress and ensuring that the preparation of
examination material is on track to meet the print deadline
 Repeatedly reviewing methods and processes to ensure that papers are of a high quality
and produced as efficiently as possible
 Accurately proofreading and formatting, consistently developing knowledge on house style and
subject terminology
 Delegating work and managing deadlines to internal and external stakeholders
International Baccalaureate, Cardiff June 2014 to March 2015
Examination Preparation Administrator:
 Formatting and amending examination material and in house documents
 Producing and maintaining the operational schedule of the department
 Quality checking advance copies of exam materials
 Communicating with a variety of internal and external stakeholders to deal with queries
 Assisting the IB publishing department to secure the copyrights for sources used in
exam material
 Creating, managing and distributing electronic and hard copy files
 Producing minutes for department meetings
 Creating Microsoft Excel spreadsheets to track examination production and log copyright information
International Baccalaureate, Cardiff (Temporary) April 2014 to June 2014
Assessment Administrator:
 Meeting support; including room booking, creating and distributing information packs
 Making changes to the online learning resource Moodle
 Monitoring and managing the editing of assessment reports
 Processing examiners’ comments and updating the appropriate databases
 Communicating with examiners and responding to enquiries from schools
 Checking that examiners’ marking samples had been received for moderation, chasing up any
missing samples and reporting any anomalies

2. Accent Publishing, Abercynon April 2014 to April 2014
Freelance Proofreader:
 Checking fiction and non-fiction books and manuscripts for correct spelling and grammar
 Reviewing literature to ensure compliance with the publisher’s style guide
 Checking for inconsistencies in the plot
Cardiff and Vale College, Cardiff (Temporary) February 2013 to April 2014
Management of Information Systems Assistant:
 Arranging class cover and booking rooms at short notice
 Enrolling students onto courses
 Inputting course timetables on the college database, EBS
 Making sure staff timetables were correct for payroll
 Making amendments to student data, including dealing with sensitive information
 Ensuring sure all registers and attendance were recorded correctly to facilitate correct payments of the
education maintenance allowance, and adult learning grant
 Editing and maintaining the content on the college Moodle website
 Exam invigilation
 Receptionist duties, including greeting all visitors and dealing with inquiries face to face and on
the telephone
Red5, Cardiff (Temporary) September 2012 to February2013
Manager:
 Supervising a team of eight sales assistants
 Training staff, to ensure comprehensive product knowledge and excellent customer service
 Key holder; responsible for opening, closing and cashing up
 Organizing the monthly work schedule and payroll returns
 Recruiting and interviewing
 Visual merchandising and designing the shop floor layout
 Running in store promotions and managing the advertising
 Warehousing duties such as stock taking and associated administration
 Use of Microsoft Office, particularly Excel and Outlook, to record and analyze sales data and distribute
information
Motel/Topshop, Cardiff (Part Time) July 2012 to October 2012
Concession Manager:
 Solely responsible for stock control, inventory and product availability
 Visual merchandising and setting up all displays and promotions
 Face to face customer service and problem solving, including returns and faulty goods
 After sales administration, reporting sales figures and trends in sales to senior managers
 Consistently exceeded sales targets by more than 20% and was rewarded with additional
floor space
Dune Group, Leeds May 2010 to May 2012
Deputy Supervisor and Sales Assistant:
 Collating and distributing sales figures, and management Information, using
Microsoft Office package
 Customer service including dealing with queries in a professional and courteous manner
 Cashier and till operations, sales and merchandising, including link selling products and accessories and
setting up displays

3. RAF Lyneham, Chippenham March 2009 to October 2009
Signals and Filing Clerk:
 The first point of contact for all military enquiries, signals and civilian contacts
 Handling sensitive information and restricted files in accordance with guidelines, logging document
movements and filing
 Postal duties involving logging all incoming and outgoing mail, using a franking machine and using
Microsoft Excel to record postal costs
Education
BA(Hons) English Literature 2:ii October 2009 to June 2012
Leeds Metropolitan University
A Levels: English/Sociology/Media Studies September 2005 to May 2008
Sheldon Sixth Form
Summary of Achievement and Skills
 Excellent communicator, both written and verbally
 Methodical approach to problem solving and able to remain calm under pressure
 Prioritizing workloads and multi-tasking effectively
 MOD skills training in IT, people management, and document management
 Trained mentor; supporting underachieving secondary school children to fulfil their potential
 Competent user of Microsoft Office and Adobe CS6 software including InDesign and Photoshop
 Formally trained in exam formatting, proofreading, SharePoint, and Concur (an online travel and expense
management tool)
 Completed entry level 1 and 2 Welsh
 Trained and experienced in stakeholder focus and responding to change
 Currently attending German lessons, and completing a distance learning course in proofreading
Interests
 Art and music
 Reading
 Gardening
Referees
Excellent references are available on request