1. Automating Processes Creates
Efficiencies across Continents
Challenges Solutions Results
Profile
• Need to process approximately • First joined the Ariba® Network in • As a supplier on the Ariba Network, Headquartered in France, Lyreco
63,000 orders per day, with 2000 at the request of corporate Lyreco offers an e-business solution in started as a family business more
guaranteed next-day delivery, the customers that wanted them to any market with the same level of than 80 years ago and has grown into
one of the world’s largest office product
company is focused on creating a integrate Lyreco into their service throughout the supply companies. Active in 29
consistent user experience and Ariba-based purchasing processes order-to-invoice process countries, Lyreco serves small and
achieving high customer • Moving customers to order online • Ongoing efforts to channel existing medium-sized businesses, public
satisfaction levels in all markets through the Ariba Network has sector organizations, and commercial
customers to the Ariba Network companies. Lyreco customers benefit
• Efficiently managing hundreds of enabled Lyreco to improve service, create efficiencies in day-to-day from expert product sourcing and
electronic data interchange (EDI) lower costs, and reduce manual ordering cycles and reduce global buying power as well as local
requests each year is difficult due intervention throughout the order- customer service calls knowledge, support, and service.
to diverse customer requirements to-invoice process • Electronic orders minimize manual Ariba Commerce
and because Lyreco is often used • Today, supports electronic intervention, which leads to Cloud Features
as a pilot supplier for ordering, order acknowledgement, successful invoice reconciliation, • Ariba Discovery
e-business implementation advanced ship notice, e-invoice, fewer returns, and reduced days • Ariba Network
and Ariba PunchOut™ and sales outstanding (DSO)
Ariba PunchOut
static catalogs
“Our e-business strategy and • The Ariba Network enables the • Lyreco e-business customers can
company to offer one platform measure the benefits of an integrated
use of the Ariba Network
that meets specific ordering order-to-invoice process in cost
support consistent savings and easy invoice reconciliation
high-quality service while and invoicing requirements for
every customer • Leveraging the reach and capabilities
achieving efficiencies
throughout the order-to-
• Created a best practice guide for of the Ariba Network allows Lyreco to
Ariba customer implementation continue focusing on consistent
invoice process, allowing • E-business teams in 29 countries customer service and growing its
us to be competitive in 29 work closely with customers to customer base while meeting
countries and across ensure that e-business launches demands for international distribution
different continents.” are timely and successful
Jocelyn Lescure, Group
eBusiness Manager, Lyreco
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