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Performance Management an Introduction to KPI


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Performance Management an Introduction to KPI

  1. 1. Performance Management<br />KPI Identification<br />
  2. 2. What is Performance Management?<br />Performance Management is having access to the right information at the right time; letting decision makers align the right decisions with each other and with corporate goals. The information you track becomes your Key Performance Indicators (KPIs). An effective performance management solution is critical to the success of a company.<br />A performance dashboard provides data visualization — the ability to view your KPIs graphically.<br />© Scope Consulting 2009<br />
  3. 3. What is Performance Management?<br />While all dashboards provide a graphical view of a set of KPIs, not all dashboards are true performance dashboards. A performance dashboard needs to provide you with the information you need to monitor, analyze, and manage the key activities and processes that lead to achieving your objectives. <br />A true performance dashboard must have the following elements:<br /><ul><li> Real-time or Right-time data
  4. 4. Compatibility with any data source
  5. 5. Ability to drill-down into the data
  6. 6. Quick to deploy
  7. 7. Easily customisable</li></ul>© Scope Consulting 2009<br />
  8. 8. KPI Characteristics<br />© Scope Consulting 2009<br />
  9. 9. Performance Management<br /><ul><li>Process Mapping</li></ul>What to measure<br /><ul><li> A “Learn To See” exercise is undertaken
  10. 10. Map the “true” business processes
  11. 11. Identify process owners
  12. 12. Identify key inputs and outputs from process flows
  13. 13. Identify any current controls and their use</li></ul>© Scope Consulting 2009<br />
  14. 14. Performance Management<br /><ul><li>Identify Value & Non Value Activities</li></ul>How to measure<br /><ul><li> Identify which process add value to your organization and which do not
  15. 15. Identify critical and supporting processes</li></ul>When thinking about value, think about what your customers would be prepared to pay for, and which they would not!<br />© Scope Consulting 2009<br />
  16. 16. Performance Management<br />Standards<br /><ul><li>Corporate definitions
  17. 17. Identify and define any standards used within the organization
  18. 18. Publish and agree the definitions throughout the business</li></ul>© Scope Consulting 2009<br />
  19. 19. Performance Management<br />Implementation<br /><ul><li>Dashboards / Balanced Scorecards
  20. 20. Consult on the most appropriate method of implementation
  21. 21. Scorecards measure people, business units or logical entity against specific targets
  22. 22. Dashboards measure a process, a piece of equipment or a specific business metric such as YTD sales</li></ul>© Scope Consulting 2009<br />
  23. 23. Performance Management<br />Identify the “real” processes<br />Where to concentrate the effort<br />Define the standards<br />Method of implementation<br />© Scope Consulting 2009<br />
  24. 24. KPI Management<br />© Scope Consulting 2009<br />