The document provides a summary of Anthony Divella's work experience as a restaurant manager and server over the past 13 years, demonstrating his skills in customer service, inventory management, employee training, and problem solving. He is seeking a management position where he can continue delivering exceptional dining experiences and improving business performance.

1. Anthony Divella
2 Glenwood Avenue, Lynbrook NY 11566
PH: 516-474-7360 Email: AnthonyDivella1@gmail.com
SUMMARY
Enthusiastic and hard-working Restaurant Manager with professional experience, an award winning
attitude and a desire to deliver an exceptional dinning experience. Focused on setting high expectations
and raising service standards. Savvy social marketer with a track record of improving revenue,
reducing turnover, and increasing customer satisfaction.
SKILLS AND COMPETENCIES
 Inventory control
 Employee relations
 Talent development
 Motivational leader
 Training
 Customer Service
 Resourceful problem solver
 Persuasive Communicator
PROFESSIONALEXPERIENCE
Friendlier Italian Restaurant – Woodmere, NY
Assistant Manager, September 2015 to Present
 Oversee employee work in front and back of house to ensure compliance with company policies,
regulations, and food safety guidelines.
 Perform facility walk-through to assess cleanliness and preparedness at beginning and end of shifts.
 Complete restaurant opening and closing procedures and manage deposits.
 Handle verbal guest complaints immediately.
 Built positive relationships with local authorities and customers.
Friendlier Italian Restaurant- Woodmere, NY
Head Waiter, September 2014- September 2015
 Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling,
and restaurant protocols.
 Monitor dinning room to ensure optimal guest experience.
 Work with individual servers to improve performance.
 Answer customer inquires and resolves issues promptly.
 Schedule wait and floor staff, approve time off, and rework loads as needed.
Friendlier Italian Restaurant- Woodmere, NY
Waiter, October 2012- September 2014
 Delivered exceptional, friendly, and fast service.
 Answered questions about menu selections and made recommendations when asked.
 Accurately recorded orders and partnered with team members to serve food and beverages that exceeded
guest expectations.

2.  Skillfully anticipated and addressed guests’ service needs.
 Managed closing duties, including restocking items and reconciliation of cash drawer.
L & V Wines – Lynbrook, NY
Sales Representative, November 2011-October 2012
 Sold variety of wines to restaurants and retail stores.
 Monitored product performance and recorded customer feedback.
 Managed customers' accounts and collected delayed product payments.
 Arranged beverage samples for tasting events and wine maker dinners.
 Managed delivery schedules and kept records of business transactions.
Friendlier Pizzeria and Trattoria- Massapequa Park, NY
Counter Server/Server, September 2009- November 2011
 Greet customers, take orders, assemble orders and receive payments.
 Preparing dough and making pizzas according to orders and in recorded time.
 Maintain ovens and other equipment and utensils.
 Deliver pizzas and other orders in the absence of delivery people or in the event of high customer traffic.
 Maintaining food supply and stock.
 Answered telephones, took and served customers' food orders; operated cash register.
 Maintained a safe and clean work environment at all times, excelling with a health department ratings
for entire duration of job.
ADDITIONAL WORK EXPERIENCE
Bedrock Plumbing- Ozone Park, NY
Executive Assistant, June 2007- June 2008
 Prepared and organized paperwork and other materials as needed for meetings, conferences, travel
arrangements and expenses reports.
 Maintained office scheduling and event calendars.
 Purchased and maintained office supplies inventories, and being careful to adhere to budgeting
practices.
 Established the administrative work procedures for tracking staff’s daily tasks.
Danmore Realty- South Richmond Hill, NY
Secretary, June 2005- June 2006
 Typed documents such as correspondence, drafts, memos, and emails.
 Opened, sorted, and distributed incoming messages and correspondence.
 Greeted visitors and determined to whom and when they could speak with specific individuals.
Raymore Electric- New York, NY
Office Assistant, January 2004- June 2005
 Coordinate among all departments on the flow of information both externally and internally.
 Arrange meetings, conferences as well as external/internal events.
ProfessionalReferences are available upon request.