1. Antanea C. Davis
5013 TRIPLETT ROAD, OWINGS MILLS, MD 21117
410.292.6755 DAVIS.ANTANEA@GMAIL.COM
OPERATIONS MANAGEMENT
PROFESSINAL PROFILE
High-performing business manager with over 15 years of expertise in building/optimizing organizational processes, and
excelling at resolving corporate challenges with true "big picture" thinking and ideas, innovative solutions, system and
process improvements. Assertive and enthusiastic, with extensive knowledge in Human Resource practices and
unsurpassed worth ethic.
CORE COMPENCIES
 Business Operations Management
 Strategic Planning
 Resource Planning
 Negotiations, Persuasion, and Communiation
 Financial Oversight
 Operational Process Implementation
 Cross-Functional Team Leadership
 Quality Management
 Training and Leadership Development
 Problem Solving
 Decision Making
 Operating Infrastructure
 Cost Reduction
 Client Communications
 Public Relations
 Team Building
Technical Competencies: Microsoft Office ~ Outlook, Word, Excel, Publisher, Power Point & OneNote
PROFESSIONAL EXPERIENCE
Office Manager, SAS Institute, Inc., Ellicott City, MD 06|2009 to present
Facilitate the efficient functionality of office services through a range of operational, organizational, financial and
managerial responsibilities. Organize office operations and procedures; control correspondences; review and approve
supply requisitions; propose and implement office policies by establishing standards and procedures; measure results
against standards; make necessary adjustments. Keep management informed by reviewing and analyzing special reports;
summarizing information; identifying patterns.
 Facilitate and provide guidance to the HR department, communicate policies, procedures, directives,
announcements, and other pertinent information in HR’s absence and as directed.
 Consult and collaborate with employees, supervisors and managers across the full spectrum of HR issues,
providing feedback to and linkage with all functional components of Human Resources.
 Leverage operations through knowledge and understanding of the entity’s mission and strategy to align HR
initiatives and department objectives.
 Acquire goods and services at favorable prices, by comparing prices and goods from different suppliers.
 Prepare and process orders in accordance with the company’s policies and procedures.
 Maintain records of purchased goods, including cost, delivery and account.
 Organize and facilitate meetings with potential vendors involving the purchasing of goods or services such as:
equipment, materials, supplies, or products.
 Ensure products and services are in compliance with legal, company’s policies, and government regulations.
 Negotiate terms and conditions.
 Plan, produce, market, organize, and facilitate all company events and details, to include: décor, catering,
entertainment, transportation, lodging, locations, invitee list, special guests, equipment, and specified guest
requirements.

2. Manager, Columbia Association, Columbia, MD, 09/2014 – 10/2015 (part-time; concurrent with full-time)
Responsible for building a strong operations service team by delivering member experience and results, strategic
operational efficiency and financial performance. Developed a high performance operations team through hiring,
coaching, teaching and training on key performance indicators. Leader to my personal staff of team members, as well
as an assistant to the General Managers.
 Worked in collaboration with the General Manager to interview and hire the most qualified candidates.
 Established and implemented the interview & hiring system.
 Provided coaching, mentorship, feedback, and support for staff to facilitate their success and skills development.
 Lead weekly operational meetings to ensure effective communication, planning, coordination and alignment.
 Created a positive and healthy workplace environment that provided opportunities for advancement for staff.
 Conducted proper on-boarding and provided the essential training tools for new hires to exceed expectations.
 Established tailored operational plans and strategies for team members to meet & exceed customer experience
and sales goals.
 Provided on-going training to the team members.
 Provided input and participated in the performance assessment and terminations process for team members, in
partnership with Management, and HR.
 Meet with GM and other Managers weekly to strategize on getting the personal training sector to goal, and creating
alignment around key business objectives.
Account Executive, Colonial Life, Gaithersburg, MD, 02/2009 – 06/2009
Expert in life insurance benefit communication with a concentration in voluntary employee benefits.
Helped employees concentrate on closing the gaps in their individual coverage. Designed flexible benefit packages
that fit the needs of businesses and employees. Planned and conducted enrollments, and created a database for
communicating benefits and salary illustrations.
 Handled the operations of assisting businesses and individuals in identifying programs that assisted with their health
and life insurance coverage requirements and needs.
 Provided comprehensive detailed information on the features, advantages and disadvantages of various policies.
 Planned and conducted enrollments.
 Issued policies, and maintained proper records protection of customer’s data and documentation.
 Built and maintained effective relationships with customers.
Account Executive, American Income Life, Columbia, MD 10/2008 – 02/2009
Specialized in the communication of supplemental life insurance benefits to endorsed groups and associations.
Interconnected the features, advantages and disadvantages of various policies and insurance plans. Helped clients close
the gaps in their existing coverages by determining their individual needs. Designed flexible affordable premiums to fit
the client’s requirements and income.
 Handled the operations of contacting policy holders, scheduling meetings and explaining complementary benefits.
 Help clients to identify the gaps in their existing coverage and created plans to close those gaps and meet their
financial capability.
 Performed mouth swab medical examinations, and collected premiums.
 Issued insurance policies, and maintained proper records storage of customer data and documentation.
 Built and maintained effective relationships with customers.

3. Site Manager, Mattress Warehouse, Gaithersburg, MD, 05/2008 – 10/2008
Responsible for day-to-day store operations to include sales, marketing, customer satisfaction, merchandising, purchasing,
displays, and inventory.
 Managed daily opening and closing operations.
 Handled all merchandising, inventory control, ordering, cash control, and maintenance.
 Engaged in sales activities, assisted customers and addressed customer concerns.
 Collaborated with Regional Manager to develop local marketing and advertising strategies.
 Prepared and maintained daily transaction & sales logs.
Sales Administrator, Vector Security, Inc., Columbia, MD, 01/2005 – 05/2008
Administered all residential and commercials sales operations, including sustaining all perspective record keeping and
tracking. Supported sales initiatives, meetings, special projects, and training. Prepared reports and presentations. Created
letters, memos and general correspondents.
 Oversaw scheduling, and boosted profits with scheduling efficiency.
 Generated revenue by coaching staff on effective client communications, prospecting and document handling
strategies.
 Handled multifaceted operational responsibilities. Organizing, planning, and developing specific goals and plans to
prioritize.
 Held monthly meetings to give information, take feedback, and provide updated training, policies & procedures.
 Completed financial paperwork and maintained tracking reports.
 Implemented strategies for new business development.
 Built and maintained effective accounts receivable and cash flow monitoring systems.
 Prepared financial reports.
EDUCATION
Morgan State University 05|2011
Bachelors of Science (B.S.) in Psychology
Relevant Course Work: Counseling, Development, Statistics, and Applied Research.
ACKNOWLEDGMENTS
OneNote 2013 06/2016
National Seminars Advanced Excel Training 03/2016
National Seminars 30+ Hours HR Guided Learning Certificate of Completion 08/2014
Employee of the Quarter – VSTI A SAS Company Q1|2014
Employee of the Quarter – VSTI A SAS Company Q3|2009
Employee of the Year – Vector Security, Inc. 12|2005
*References provided upon request