for more info contact : email : ankur.doshi@matrixcomsec.com cell : +91-749-000-3933

1. Warm Welcome

2. The Communication
Lifeline of Hospitality
Industry

3. Hotels – Requirements
 Reduce Operational Costs and Overheads
 Increase Staff Efficiency
 Increase Staff Responsiveness to Customers
 Enhanced Customer Satisfaction
 Increase Revenue from each walk-out Customers

4. • Matrix an established brand for Hotel Communication Systems for Hotels of small to
medium sizes, worldwide.
• Matrix Products are installed across 30 countries through the network of more than 500
channel partners in many leading Hotels and Hotel chains
• Matrix Hospitality solution comprises diverse network support to enable hoteliers to better
utilize their existing resources
• A wise alternative for Hoteliers to protect their Investment for years
Matrix – Hospitality Solution

5. Matrix ETERNITY – a comprehensive solution for Hotels
Ideal for Hotels, Motels and Hospitals (up to 400 Rooms)
Efficient Call Management
Innovative Guest Services
Value Added Hospitality Features
Support for Leading PMS and CAS Interfaces
Quick Installation Using Innovative Installation Wizard
Simple Front Desk Management
Matrix – Hospitality Solution
Target Customers
Full-Services Starred
Hotels
Limited Services Hotels
Motels
Guest-Houses and Inns
Hospitals
Nursing Homes

6. Matrix – Hospitality Configuration
Benefits
Maintain Continuous Communication
with Guests
Quick and Impressive services to
Guests
Effective Room Monitoring
Effective Management of Hotel Assets
and Resources
Optimized Staff Management
Efficient Reception of Guests
Solution for All Size Hotels
Small Hotel & Motels
•Up to 40 Rooms
ETERNITY PE
Medium Hotels
•Up to 200 Rooms
ETERNITY GE
Large Hotels
•Up to 400 Rooms
ETERNITY ME

7. System Architecture
•Digital 100% Non-Blocking
Universal Connectivity
•CO-PSTN
•ISDN BRI/PRI, T1/E1
•VoIP and GSM/3G
•Auxiliary Ports
High Level of Integration
•Third-party PMS and CAS, Voice Mail
Built-in Functionality
•Hotel features, Auto-Attendant, Multi Channel Conferencing
Flexibility
•Modular and field expandable design
Reliability
•Field Proven solution with the alternative of Redundancy
Matrix – Hospitality Solution – Technology
Model Rooms Ports IP Users
ETERNITY PE3SP 20 24 50
ETERNITY PE6SP 40 48 50
ETERNITY GE6S 100 120 500
ETERNITY GE12S 200 240 500
ETERNITY ME10S 300 324 1000
ETERNITY ME16S 400 516 1000

8. Matrix – Hospitality Solution – Technology
Hotels up to 40 Rooms
Hotels up to 200
Rooms
Hotels up to 400
Rooms
ETERNITY GE12S
ETERNITY GE6S
ETERNITY PE3SP
ETERNITY PE6SP
ETERNITY ME16SETERNITY ME10S

9. ETERNITY - Universal Connectivity
GSM
3G
PSTN
Internet
SLT
DKP
Voice Mail
DIP
DOP
Ethernet
USB/RS-232C
Sensor
Door Lock
CO
ISDN - BRI
ISDN - PRI
AIP
AOP
External
Music
Public
Address
System
VSAT
E&M
VoIP
IP Phones
ETERNITY

10. User Terminal Support
Single Line Phones for Guest Rooms
Digital Key Phones for VIP Guest Rooms
IP Phones for VIP Guest Rooms
Direct Station Selection (DSS) Console for Front Desk Operator
PC Based Key Phone for Front Desk Operator
Matrix – Hospitality Solution – Technology

11. Matrix – Hospitality Solution – Technology
EON48S
2X24 Characters
LCD
EON48P
6X24 Characters
LCD
EON – a feature rich Digital Key Phone
Swivel LCD
16 Programmable Keys
17 Touch-Sense Keys
Touch-Sense Navigation and Feature keys
Full Duplex Speaker Phone
Headset Interface
Multi-language Support
LCD Contrast and Brightness Control
Multiple Call Handling – EON48P
3-Position Desktop Mounting
Wall Mounting

12. SETU VP – a feature rich IP phone
Swivel LCD
3 SIP Accounts
2 Ethernet Ports
Programmable Keys
Touch Sense Navigation and Feature keys
Voice Mail Key
Conference
Message Wait Indication
Auto Answer with Headset Interface
G.711, G.722, G.723, G.726, G.729AB
DHCP, PPPoE, NAT and STUN
Auto Configuration
Web based configuration
SETU VP248PE
6x24 Characters LCD
SETU VP248SE
2x24 Characters LCD
Matrix – Hospitality Solution – Technology

13. Direct Station Select (DSS)
64 Keys for Direct Station Selection
Dual Color LEDs for Port Status
DSS16X4 Use One DKP Port
Matrix – Hospitality Solution – Technology
DSS 16X4
For EON48
PC Based Digital Key Phone
20 Programmable Keys
Use One DKP Port
Dual Color Button Display for Port Status
148 Keys for Direct Station Selection
EONSOFT
With PC based Operator Console

14. Matrix – Hospitality Solution – Technology
Hotel Software – Overview
Built-in Comprehensive set of Hotel Features
Easy Installation Wizard
Real-time information display e.g. Guest room status, service staff, alarms, etc.
Easy to Operate Front Desk wizard – time saving feature for Front Desk Operator
No need of additional application – web-based configuration and operation
Works easily with third-party PMS and CAS (over COM port and Ethernet port)
Multi-Language Support

15. Hotel Software – Front Desk Wizard
Helps to Perform Guest Management Functions Such as:
 Check-In/Check-Out the Guest
 Set/Cancel Wake-Up Calls for the Guest
 Block /Allow Room-to-Room Dialing
 Set/Cancel Call Forward for the Guest
 Set/Cancel Do-not-Disturb (DND) for the Guest
 Enable/Disable Message Wait Function
 Print Hotel Reports
 Wake-Up Calls, Reminders, Occupancy and Room Clean Status
 Print Hotel-Motel Activity Log
 Re-Print Check-Out Reports
 Delete Call Details on Check-Out
 Shift Guests from One Room to Another
Matrix – Hospitality Solution – Technology

16. Hotel Software – Front Desk Wizard
Matrix – Hospitality Solution – Technology

17. Hotel Software – Front Desk Wizard
Matrix – Hospitality Solution – Technology

18. Hotel Software – Hotel Features
Check-In and Check-Out
Check-In Profile
Customer Profile
Call Block, Call Privilege
Call Budget
Call Forward
Do Not Disturb (DND)
Clean Status
Floor Service
Guest In and Guest Out
Guest Name and Title
Guest Number
Guest Search
Matrix – Hospitality Solution – Technology
 Guest Shift
 Guest VIP Status
 Hotel Name
 Hotel-Motel Activity Log
 Maid In/Out Status
 Mini Bar
 Occupancy Status
 Alarms & Reminders
 Wake-up Calls
 Voice Mail
 Message Wait Indication
 Room Status Reports
 Room Types

19. Call Management
Features

20. Internal Calls
 Single-Digit Access to Important Stations such as Operator,
Floor Room Services, House Keeping etc.
 Name and Room Number Display on DKP and SLT
 Voice Assistance for Call Status

21. Floor Service Destination
 Each Floor has Service Extension
 Common Access Code can be used to Access these Extensions
 Guest gets Connected to the Service Extension of his Respective
Floor
 Helps to Provide Faster Service to the Guest

22. Extension Numbering of Rooms
 Flexibility to Define Extension Number as per Hotel Choice and
Convenience
 Room Extension Numbering can be Matched to Actual Room
Numbering Scheme
 Flexible Numbering (Up to 6 Digits) to Define Extensions as per the
Room Numbers and Floor-Wise

23. Guest Priority
 Define Guest as VIP or NON-VIP at Guest Check-In
 Calls of the VIP Guest will be Given Priority
 Unique Ring Cadence for Calls from VIP Rooms

24. Call Block
 Block Internal Calls Between Guest Rooms Permanently
 Block Internal Calls Between Guest Rooms During Certain Period of
the Day; for Example During Night Time
 Allows Calls to Hotel Administration
 Allows Calls between Guest Group

25. Call Forward
 Option to Forward Calls to Voice Mail
 Guest can Even Forward Room Phone Calls to Their Mobile Numbers
 Set/Cancel the Feature from Guest Room Phone or the Front Desk

26. Do Not Disturb (DND)
 Activate DND on Guest Room Phones
 By Pressing a Single Digit Key from Guest Room Phone
 From the Front Desk Terminals
 Forward Incoming Calls to Mailbox while on DND Mode
 Still Receive Wakeup Calls, Reminders and Auto Call Back Calls

27. Off-Hook Alert
 System Alerts the Operator if the Handset of the Guest Room Phone
has not Placed Correctly
 An Appropriate Message is Displayed on Operator’s Console
 Operator Can Thereby Send the Hotel Staff to Request the Guest to
Correctly Place the Handset

28. Call Routing with Least Cost
 Automatically Selects the Most Economical Route for Each Outgoing Call
 3 Types:
 Time Based
 Number Based
 Combination of Time and Number Based
 Ensures Call Made Outside the Hotel are at Least Possible Cost

29. Call Privilege
 Option to Define Various Toll Control Levels
 Set Permissions on a Guest-by-Guest Basis
 Four Types:
 Internal – Allows Call Within the Hotel Only
 Local – Internal and Local Area Calls are Allowed
 Long Distance – Domestic Long Distance Calling is Also Granted
 International – Complete Call Privilege. No Toll Control Applicable

30. Call Cost Calculation
 System Calculates the Call Cost Based on:
 Outgoing Trunk Used
 Destination Number Dialed
 Number of Units
 Defined Service Charges
 Hotels Can Define Pulse Rate, Per Unit Charges and Service Charge
Differently for Different Outgoing Trunks

31. Call Budgeting
 Set Call Budget as Desired by Guest or as per the Hotel Practices
 Allocate Budget at the Time of Check-In or During the Guest Stay
Period
 Call Budget Can be Increased Before Allocated Amount Gets
Exhausted
 On Exhaustion of Call Budget Amount, Dialing Facility of Room
Phone is Disabled
 Allocated Call Budget Can Vary on a Guest-By-Guest Basis and
can be Made Applicable on Administrative Phones Also

32.  Emergency Numbers (Like 100, 101, 911) can be Dialed from Any
Extension Irrespective of Dialing Privileges
 Credentials of an Extension which Places an Emergency Call is
Immediately Passed on to the Operator
 Helps an Operator/Administrator to Take Immediate Action
Emergency Call Detection and Reporting

33.  SMDR Buffer with Call Storage Capacity of 12,000 Calls
 Flexibility to Define Fixed Service Charges, Unit Wise Service
Charges or Percentage Wise Service Charges
 Define Special Charges for Special Days like New Year, Holidays,
etc.
 Define Call Rates Depending on Time Zones
Built-In Call Reports: SMDR

34.  Program the System to Work as per Time and Day of the Week
 Outgoing Calls Dialed by Guest Routed to Specific Trunk Based on
Time
 Flexibility to Receive Call on Operator’s Phone During Day Time and
on Service Extension During Night Time
 Automated Process
Day-Night Mode

35.  Built-in Feature
 Attend 5 Callers at a Time
 Voice Assisted Direct Dialing (DID) to Guest Rooms
 Call Status Information
 Supports Dial-by-Name
 Ensures Efficient Handling of Incoming Calls
Auto-Attendant

36. Voice Help
 Voice Based Dialing Assistance for Guests
 Voice Guidance for Wrong Number Dialing
 Voice Guidance for Busy and No Answer Status

37. Direct Inward Dial
 Caller can Reach Desired Guest by Dialing the Room Number
 Reduces Burden on Operator
 Faster Transfer of Calls and Reduce Handling Time
 On ISDN, T1/E1 Interfaces

38. Wakeup Calls
 Option to Set Wakeup Alarms from:
 Guest Room Phone
 From the Front Desk
 Alarms Can be:
 Personalized (Operator Served Messages)
 Automated (Pre-Recorded System Messages)
 Unanswered Alarms are Forwarded to the Operator
 Multiple Attempts to Serve an Alarm
 Alarm Snooze Function is Also Supported

39. Reminder Calls
 Option to Set Reminders from:
 Guest Room Phone
 From the Front Desk Management Wizard
 Reminders Can be:
 Personalized (Operator Served Messages)
 Automated (Pre-Recorded System Messages)
 Multiple Attempts to Serve Reminders
 Unanswered Reminder are Forwarded to the Operator
 List of Un-served Reminders can be Printed

40.  Connect Glass Break, Fire or Smoke Sensor to the Sensor Port of
Matrix ETERNITY
 In Case of Emergency, System Dials out Three Pre-defined
Numbers
 Plays Pre-recorded Messages and Waits for an Answer
 If One of the Number is Found Busy, System Dials out Other Two
Numbers One by One
 Guaranteed Message Delivery and Confirmation Mechanism
 Repeated Attempts to Deliver the Emergency Message
Security Dialer

41. Hospitality Features

42. Check-In
 Check-In Feature Automates Basic Functionalities Such as:
 Disable Services Activated for Earlier Guest
 Clearing Previous Call Details
 Change Room and Guest Presence Statuses
 Allocate Fresh Call Budget and Define Call Privileges on Guest Room
Phones
 Assign Voice Mail Facility and Other Such Functions
 Multiple Options to Check-In the Guest:
 Check-In the Guest from Front Desk using Front Desk Management
Wizard
 Check-In the Guest from Integrated PMS
 Check-In the Guest from the Operator Console

43. Check-In Profile
 Three Check-In Profile Options:
 Single
 Family
 Budget
 Customize Services as per Guest Profile at Check-In Itself
Using Front Desk Management Wizard
 Saves Operator Time, Automating Basic Service Provisioning as
per Guest Check-In Profile

44. Guest Name and Title
 Guest Name, Guest Title along with Room Number are Displayed
on the LCD of Administrative/Operator and Room Service Phones
 Option to Program Guest Name Using Front Desk Management
Wizard or from the Operator Console
 Knowing Credentials of the Calling Guest, Hotel Staff can Address
the Guest by Their Names
 Helps Creating a Friendly Environment and Comforts Guest

45. RECEPTION
GUEST ROOM NO : 351
Mr. John
Room No: 351
Good Morning
Mr. John
How can I help
you?
Guest Name and Room Number Display

46.  An Automatically Generated Number on Every Guest Check-In
 Unique and Un-Alterable Number is Generated
 Easily Reach-Out to the Current Guest Location using Guest
Number
 When the Guest Number is Dialed, Phone Number Assigned to the
Guest Will Ring
 External Callers too Can Reach the Guest by Dialing the Guest
Number (in DID) without Being Aware of Guest’s Room or Pone
Number
Guest Number

47.  Special Privileges Must be Offered to a VIP Guest
 VIP Guest Extensions are Assigned as Higher Priorities
 Calls from the VIP Guest are has Different Ring Cadence
 Unique Ring Cadence for Calls from VIP Rooms Helps Operator/Staff
to Differentiate between Calls from VIP and Non-VIP Guest
 Options to Define Guest Status from:
 Front Desk Management Wizard
 Operator Console using Administrative Commands
Guest VIP Status

48. Guest-In/Guest-Out
GUEST - INGUEST - IN GUEST - OUTGUEST - OUT
 Operator Can Activate Guest-In/Guest-Out
 On ‘Guest-Out’, Room Dialing Facility is Locked Temporarily
 Dialing Facilities are Re-Activated on Assignment of “Guest-In” Status

49.  In Temporary Guest Absence, House keeping and Room Service can:
 Clean the Room, Replace Consumables in the Room, Replenish the Mini-
Bar, Collect Laundry and So Forth
 On Guest Arrival, the Operator can:
 Make Courtesy Calls, Offer Services, Arrange to Send Complimentary
Items to the Guest Room
 Hotel Administration Thus Needs to Keep a Track of Guest Presence, Ensuring
Non-Intrusive and Timely Guest Services
 ETERNITY Offers the 'Guest-In/Guest-Out' Feature to Monitor Guest Presence
 Guest-In/Guest-Out Can be Set from:
 The Front Desk Management Wizard
 Operator Console Using Administrative Commands
Guest-In/Guest-Out

50. Guest Shift (Room Shift)
 Ensures a Hassle-Free Shuffle of the Guest from One Room to Another
 System Automatically Shifts the Properties of the Earlier Guest Phone/s to the
Newly Assigned
 Shifts Guest Room Properties Like:
 Guest Number, Guest Name and Guest Group, Guest Phone User Password
 Wake-up Calls and Reminders (if Set)
 Calling Privileges, Call Budget Amount Allotted and Consumed
 Call Forward (if Set), Message Wait (if Active), Do Not Disturb (if Set)
 SMDR Records
 Generates Consolidated Bill on Guest Check-Out
 Guest Shift can be Performed Using:
 The Front Desk Management Wizard
 The Operator Console Using Administrative Commands

51.  Guest Search Feature Helps Operator to Locate a Guest Effortlessly
 Search Guest from the Front Desk Management Wizard
Guest Search

52.  A Hotel Suite Room May be a Large Single-Room, or be a Multi-
Room Unit, with Multiple Beds and Telephones
 ETERNITY Defines a Suite Room as :
 Room with More than One Room Phone
 Allows Maximum 8 Phones per Suite Room
 Suite Room Phones Can be Used by Each Occupant of the
Room as per Individual Necessity
 Generate Consolidated Billing Reports
Suite Services

53.  When a Guest Checks-Out, ETERNITY Automatically:
 Prints Check-Out Report
 Makes Changes in Room(Clean and Occupancy) and Guest(Presence)
Status
 Clears Calling Budget and Privileges Defined Earlier
 Cancels Do Not Disturb (DND), Wake-Up Calls, Reminders, Auto Answer,
Auto Call Back, Auto Redial, Trunk Reservation, Call Forward Set for a
Guest
 The Check-Out of Each Guest is Recorded in the “Hotel-Motel Activity Log”
 System Generates a Unique Check-Out Serial Number at Every Check-Out
 Generating Unique Check-Out Serial Number helps Keeping an Easy
Record of Checked-Out Guest
Check-Out

54. Check-Out
 Records of Calls Remain Stored in the SMDR Buffer Even After the
Guest Checked-Out
 Facilitates Reprinting of the Call Records of Checked-Out
Guests Post Check-Out
 Perform Check-Out Using:
 The Front Desk Management Wizard
 The Operator Console Using Administrative Commands

55.  The Check-Out Report Includes the Following Information:
 Name of the Hotel
 Room Number
 Check-In and Check-Out Date and Time
 Guest ID
 Guest Name
 Check-Out Serial Number
 Outgoing Call Details (Calls Made from the Room Phone with the Trunk
Type, Destination Number, Date and Time, Duration, Units, and Amount)
 Call Count
 Total Duration of Calls
 Amount to be Billed
Check-Out Reports

56.  Attribute of a Guest Room in Hotels
 Classification of Room Types Varies from Hotel to Hotel and from Country to
Country
 Maximum of 10 Different Room Types Can be Programmed in the System
 Room Types can be Programmed Using:
 Matrix Hotel Installation Wizard
 Web-Based GUI
 Specific SE Commands from the Operator Console
 At the Time of Check-In, Using the Room Type (in Room Status Report), the
Operator can Know whether the Room Type Desired by the Guest is
Available (Vacant and Clean) or Not
Room Types

57.  The Room Status Report Provides a Comprehensive Overview of all
Hotel Rooms
 Filter (as per Desired Information Fields) and Generate Room Status
Report Using:
 The Front Desk Management Wizard
 The Operator Console Using Administrative Commands
 The Room Status Report Can Also be Scheduled for Automated
Printing
Room Status Report

58. Room Status Report

59.  The Hotel Administration Needs to Monitor the Room Occupancy Status to be Able to
Rent Out Rooms Efficiently
 “Occupancy Status” Feature of ETERNITY Provides a Quick Glance of Hotel Rooms
Categorized as :
 Vacant: The Room is vacant and Can be Rented
 Occupied: The Room is Checked-In and Occupied by a Guest
 Reserved: The Room has been Booked for a Guest (Expected to Arrive Shortly)
 Guaranteed: The Room has Been Booked for a Guest with Advance Payment
 Occupancy Status 'Vacant/Occupied' are set Automatically at Every Check-
Out/Check-In Respectively
 Occupancy Status of the Rooms can be Viewed from
 The Front Desk Management Wizard
 The Operator Console Using Administrative Commands
Room Occupancy Status

60.  The Hotel Administration Needs to Monitor Room Conditions (For Cleanliness and
Proper Functioning)
 ETERNITY Offers the Feature 'Clean Status' to Meet This Requirement, Defining
Various Room Statuses as:
 Maid is in Room
 Dirty
 Clean
 To be Inspected
 Out of Service
Room Clean Status

61.  Option to View Room Cleanliness Status Using Front Desk
Management Wizard
 Room Clean Status Can be Changed by:
 The Operator from the Front Desk Wizard or Operator Console
 By The Maid from the Guest Room Phone
Room Clean Status

62.  Helps the Hotel Administration to keep Track of the Room Cleanliness and Apt
Functioning of the Housekeeping Staff
 ETERNITY Identifies with Five Room Statuses:
 Dirty: Indicating a Room is Dirty
 Maid in Room: Notifying Maid’s Presence in the Room
 To be Inspected: Indicating that Room is Pending Inspection from the Supervisory Staff
 Out of Service: Status Denoting that a Room Fixture is Not Working
 Clean: Indicating that the Room is Clean
 The Current Room Status can be Keyed in by the Service Staff from the Guest
Room Phone
 A Consolidated Report of All Hotel Rooms can be Viewed from the Front Desk
Indicating Current Room Statuses
Maid-In/Maid-Out

63. Maid-In/Maid-Out: Execution
Room Number: 505
Room Status: Dirty
The Current Room Statuses
can be Viewed from Front
Desk in Room Status
Report
Maid Now Dials the
“CLEAN” Code from the
Room Phone
ETERNITY Now Changes
Room Status to “CLEAN”
Room Number: 505
Room Status: Clean
Maid Enters
the Room
ETERNITY Updates the Room Status
from “DIRTY” to “Maid In Room”
Maid Cleans
the Room
Maid Dials a Code from the
Room Phone to Identify her
Presence in the Room
505
505

64. Mini Bar
 Guest’s Consumption of Mini Bar Items can be Keyed in by the
Service Personnel from the Room Phone Itself
 This Information will be Passed on to the PMS
 PMS Further will Facilitate Generation of Bills in Accordance to the
Consumption
 Helps to Avoid Manual Calculations

65.  Hospitality Establishments Prefer using a Property Management System
(PMS) to
Perform Various Administrative Functions with Ease
 The PMS and the PBX are Interfaced together and Intended to Exchange
Information Such as:
 Guest Check-In Details (Guest Check-In Date, Time, Room Number,
Allotted Extension Number and Other Such Check-In Details)
 Guest Check-Out Details( Check-Out Date, Time, etc)
 Wake-Up Call Details (Date and Time a Wake-Up Call is Served)
 DND and Other Facilities Set on the Guest Room Phone
PMS Interface

66. PMS Interface
 ETERNITY Support Advanced PMS Protocols Such as:
 Type 1 : IDS-PMS Integration Protocol
 Type 2 : Can be Customized as per PMS String of the
Software Used
 Type 3 : MICROS OPERA PMS Protocol Support
 Set up PMS Interface Using RS232 Communication Port or
Ethernet Port (TCP/IP)
 No Additional Hardware or Software Required

67.  A Call Accounting System/Software Facilitates Easier and Faster Call
Cost Calculation
 Many PMS Software Do Not Support Call Accounting Functionality
 Hoteliers May Intend to use a Third Party Call Accounting Software
(CAS)
 As Different CAS Interfaces Support Different Protocols, the PBX
Should be Able to Send Call Detail Records in a Format Implicit to CAS
 Station Message Detail Record-Posting of ETERNITY Provides
Flexibility to Communicate with Different CAS
CAS Interface

68.  ETERNITY Sends Details Such as:
 The Called Party Number, Guest Room Phone Number, The
Date and Time at Which the Call is Made and the Duration of the
Call
 On Receipt of Above Information, the CAS Calculates the Call Cost
and Sends it to the PMS
 Else it Generates a Print-Out or Post Accessible Logs
 CAS Interface (SMDR-Posting) is Supported on RS232 Serial
Communication Port (COM Port) as well as on TCP/ IP Using
Ethernet Port
SMDR-Posting Feature

69. Supported CAS Protocols
 Blind Send
 Matrix
 Holidex
 HOBIS A
 HOBIS B
 HOBIC
 BELL HOBIC
 MICROS A
 MICROS B
 Hilton
 Xiox
 Comm One
 Call-Inn RSI-CMS
 Customized (protocol)
 ETERNITY Supports 15 Different Widely-Used Posting Protocols for CAS
 Each Posting Protocol has its Own Handshaking Protocol and Call Record Format
 ETERNITY also Supports Customization of the Posting Protocol to Match the
Settings Required by the CAS Used by the Hotel

70.  An Integrated Hotel/Motel Wizard Helps to Speed Up the Installation
Processes of ETERNITY in “Hotel Profile”
 All Features Specific to Hotel Requirements Can be Programmed
Simply Using the “Hotel Installation Wizard”
Hotel Installation Wizard

71.  The Hotel Installation Wizard Helps in:
 Programming the Hotel Name
 Specifying Whether Property Management System (PMS), Call
Accounting Software (CAS) is Used or Not
 Specifying the Type of Rooms in the Hotel and Subsequently
Naming Them
 Specifying the Number of Rooms in the Hotel
 Access Code Programming
 Assigning Room Numbers to the Hotel rooms
 Assigning Flexible Numbers to the Room Phones
Hotel Installation Wizard

72.  Associating the Rooms and the Room Phones
 Designating Phones as Guest Phones or Administration
Phones
 Specifying Preset Values for Important Features like Call
Privilege, Call Budget, Call Forward and Guest VIP Status
 Trunk Landing Group Programming
 Alarm Notification Group Programming
 Front Desk Phone Group Programming
 Floor Service Group Programming
 Guest Phone Programming
Hotel Installation Wizard

73. Hotel Installation Wizard

74. Program Parameters Such as:
 Hotel Name
 Number of Rooms
 Types of Rooms
 PMS and CAS Details

75. System Engineer (SE) Programming
 Allows the Installer/System Engineer to Program the Hotel
Application Features, Which Includes All the Parameters that are Not
Included in the Installation Wizard
 The Installer/System Engineer Can Enter the SE Mode Via :
 Web Pages of ETERNITY
 By Dialing SE Commands from an Extension Phone Such as
EON or an SLT Connected to the ETERNITY
 Access to the SE Programming Mode is Protected by Means of
Password
 The SE Web Pages Can be Accessed Simultaneously by Four Users

76. System Administration (SA) Programming
 Various Guest Management Functions Can be Performed Entering the SA
Programming Mode
 Perform Activities Such as:
 Check-In/ Check-Out the Guest, Shift Guests to from One Room to Another
 Set/Cancel Wake-Up Calls for the Guest
 Restrict/Allow Room-to-Room calls
 Set/Cancel Call Forward, Do-Not-Disturb, Message Wait Indication for the
Guests
 Change Guest Presence - Guest-In and Guest-Out
 Print Hotel Reports (Reports of Wake-Up Calls, Reminders, Room Occupancy
and Clean Status)
 Print Hotel-Motel Activity Logs, Reprint Check-Out Reports

77.  Option to Perform/Manage Hotel Activities in SA Mode by:
 Web Pages of ETERNITY
 By Dialing SA Commands from an Extension Phone Such as
EON or an SLT Connected to the ETERNITY
 The Administrative Phone Users Can Program Allowed Functions
Simply by Lifting the Handset and Dialing the SA Commands
 Access to the SA Programming Mode is Protected by Means of
Password
System Administration (SA) Programming

78. Front Desk Wizard

79. Front Desk Management
 Web Based Front Desk Management
 Helps to Perform Guest Management Functions Such as:
 Check-In/Check-Out the Guest
 Set/Cancel Wake-Up Calls for the Guest
 Block /Allow Room-to-Room Dialing
 Set/Cancel Call Forward for the Guest
 Set/Cancel Do-not-Disturb (DND) for the Guest
 Enable/Disable Message Wait Function

80. Front Desk Management
 Print Hotel Reports
 Reports of Wake-Up Calls, Reminders, Room Occupancy Status
and Room Clean Status
 Print Hotel-Motel Activity Log
 Re-Print Check-Out Reports
 Delete Call Details on Check-Out
 Shift Guests from One Room to Another

81. Remote Programming
 Web Based GUI
 Programming Over Internet
 Use Desk Phone or Mobile to Program the System
 Access Level for System Engineer and System Administrator
 Remotely Upgrade System Software, Take Back-Up of SMDR Reports

82. Presets for Features
 Presets : Pre-Configured Values for Certain Basic Facilities
 When a Guest Checks-In Presets Values are Often Required to
be Uniformly Allocated for All Guests
 ETERNITY Offers Feature Named 'Presets for Features’ Saving
Operator’s Valuable Time and Effort in Assigning Such Facilities

83. Presets for Features
 Can be Configured by the Installer/System Engineer as per the
Specific Hotel Requirement
 ETERNITY Supports Configurable Presets for the Following
Features/Facilities:
 Call Budget Amount
 Guest Group
 Call Privilege
 Priority (for VIP and Non-VIP Guests)
 Call Forward to Voice Mail
 Changed on a Guest-by-Guest Basis

84. Hotel Name
 Offers Programming the Hotel Name (80 Character Field)
 Hotel Name Appears on All the System Reports Generated by the
ETERNITY like:
 Room Status Report
 Alarm Status Report
 Check-Out Report
 SMDR Report
 Hotel Name Can be Programmed Using:
 Hotel Installation Wizard
 Web-Based GUI
 Administrative Commands Using Operator Console

85. Hotel-Motel Activity Log
 ETERNITY Logs the Following Hotel Activities:
 In Depth Wake-up Call/Reminder Details
 Check-In: Record of Each Guest
 Check-Out: Record of Each Guest
 Records of the Room Number/Phone Number for which Guest-In/Guest-Out
is Activated
 Dialed Maid Presence Access Codes Along With Room Phone Details
 Call Budget Amount Consumption Details
 Emergency Number Dialing Activity
 PMS Interface: The System Also Records Health of the PMS (Link Down,
Link Restored) and Communication Events Between the PMS and
ETERNITY

86.  Hotel-Motel Activity Log Report Can be Printed or Downloaded on to
a Computer
 Option to Generate Logs in Real-Time Also
 Hotel-Motel Activity Can be Printed Using the:
 The Front Desk Management Wizard
 Dialing Administrative Commands from Operator Console
 The Hotel-Motel Activity Log Can Also be Viewed on the LCD
Display of the Digital Key Phone
Hotel-Motel Activity Log

87. Hotel-Motel Activity Log

88. Voice Mail System
 In-Skin Voice Mail System
 16 Incoming Calls can be Attended Simultaneously
 512 Mail Boxes
 Up to 36 Hours of Recording Time
 Messages can be Easily Transferred to a PC

89. Voice Mail System- Features
 Integrated Auto-Attendant
 Broadcast Message
 Call Transfer Types (None, Blind, Wait for Ring, Wait for Answer,
Screened)
 Ethernet Port
 Dial by Station Number
 Dial-by-Name
 Distribution Lists
 Flexible Graph
 Forward Message

90.  Graph and Nodes (Menu, Transfer, Message and Information Nodes)
 Greetings (System Greetings and Personalized Greetings for each
Mailbox)
 Individual Mailbox Size
 Message Notification (Immediate, Scheduled)
 E-Mail Notification
 Message Verification
 Message Wait Indication
 Multiple Mailboxes on Single Station
Voice Mail System- Features

91. Voice Mail Services
 Store Messages for Guest
 Access Mail Box from both Inside and Out Side the Hotel
 Message Indication and Message Notification
 Transfer Messages to the General Mail Box for Security Purpose
 Send Voice Mail to Guest Email ID

92. Web-based Front Desk Wizard
PMS
Interface
Auto Attendant and Voice Mail
System
Call Management
Features
and CAS InterfaceDigital Key Phone-EON
The Complete Hospitality Solution
Matrix ETERNITY
Mobile Extension

93. Thank You

94.  Type of Presentation: Hospitality PBX Features and Applications
 Number of Slides: 94
 Revised On: 7th
May, 2011
 Version-Release Number: V1.R2
For Further Information Please Contact:
Email ID: mt.pbx@matrixcomsec.com
Visit us at www.MatrixComSec.com