Callture White Label Partner Presentations

About Callture
 Callture private label hosted PBX is a product of 17 years of in-house
development
 Founded in 1997 by engineering graduates from the University of
Waterloo
 Currently service over 100,000 users and route over 85 million minutes
a month
For more information…

Callture Platform
Feature-packed
cloud phones
Strongest SLA
Launch in days
not weeks
Easy to manage
Most cost effectiveMost flexible
Lowest customer
service costs
Most market
ready
Most automated

Feature-packed cloud phone
 Fully-Featured PBX
Greeting, Multiple Extensions, Voice Mail, IVR tree, Queue, IP
Phones…
 UC Dashboard
Video Conference, Presence, Chat, Screen Sharing, Voice
Conference..
 Iphone and Android Apps
 All White Labeled

Strongest SLA
 99.999% uptime
 Hosted in Google Cloud, AWS and data centers
 Over 75 tests every 5 minutes
 Devices are monitored in real-time

Launch in days not weeks
 Full 1-on-1 training
Greeting, Multiple Extensions, Voice Mail, IVR tree, Queue, IP
Phones…
 Access to over 18 years of experience
Video Conference, Presence, Chat, Screen Sharing, Voice
Conference..
 No need to buy any software or hardware

Easy to manage
 Partner management portal
 Channel portal
 Comprehensive reporting
 As easy as managing a franchise

Most cost effective
 Our cost is the lowest
 Everything is built-in-house
 Internally financed
 No finance cost

Most flexible
 BYOD & data
 Customize any aspect
 Bring your own carrier
 API-based architecture

Lowest customer service costs
 Client portal
 Full diagnostic tools
 Customer service portal
 Maximum automation
 Automated billing and collection
 No need for highly skilled staff

Most Market Ready
 Your private branded site
 Brochure, white papers
 Web banners
 Channel management

Most automated
 Client sign up and use within 20 minutes
 Intuitive sign up
 Pre-configured devices
 Set-up wizard

What is Callture Turn-key solution?
 End-to-End turn-key solution to provide full range of telecom services
 No capital investment and revenue sharing model
 Clients gain online access through a master web portal
 Callture provides international minutes, Worldwide DIDs, SIP accounts,
telephony applications, all at wholesale prices
 Clients have full control on operations including pricing.

Phone service packed with features
 Web based administration
 Informational Extensions
 Online Call Reports
 After-hours Mode
 Q&A Extensions
 Call Routing Extension
 Call Screening and Announce
 Listen to voicemail on wireless
 Voicemail Delivery on email
 Unlimited Call Handling
 Live Call Transfer
 Call Blast
 Customized Main Greeting
 Unlimited Extensions
 Voice Studio
 Dial-by-Name Directory
 Music-on-Hold
 Call Forwarding
 Toll-FREE Vanity Number
 Memo on Call
 Call queue
 Call Blocking
 Call Recording
 Click to Call

End-to-End Turnkey Solution
Branded E-Commerce site
 Sign up clients easily online
with your branded site
 Turnkey site with Credit
card processing

Easy set up Wizards
 Five step wizard for your
clients to set up easily
 Brand it under your name
including customized logo,
color and font on all the
pages
 Clients have access to
wizards for easy set up

Branded E-Commerce site
 Client portal to manage
the service online
 Reduce client calls and
support costs
 Detail help on each page
 Several other wizards for
easy customization

Full array of services - VOIP
Crystal clear lines
Packed with features
Easy provisioning
One bill. One client portal.
 One Platform

Full array of services – E fax
 Send and receive faxes
 Separate number for fax
 Fax is forwarded to an email
address and stored online
 Save money on a second fax
line

Fully Array system Long Distance
 Control which user can
make international calls
 Full security system in
place to prevent fraud
 Apps to make
international call from
Mobile
 Very competitive rates

Full array of services – Conference calling
 Up to 10 people can
participate
 Control who participates
through pin
 Initiate conference
anytime online
 Keep permanent
conference bridge

Customizable billing
 Set up feature charges,
packages and usage
charges
 Agent commission, free
trials and referral credits
 Automatic credit card
charges
 Generate and email
invoices

CRM solution for customer service
Search for clients by name,
email, username
All client information on one
summary page
Trouble ticket system
We can provide customer
service under your brand

Why Callture offers the
winning solution?
Home Portal
 Easy to navigate starting page
 Direct access to main
functions
 Snapshot of daily activity

winning solution?
Rate Manager
 Quickly create rate tables
using preset formulas and
parameters
 Create feature charges and
packages
 Set up free trials, promotions
and referral credits

winning solution?
Calling Card Manager
 Easily setup PIN batches for
printing and distribution
 Search and activate PINs with
a click of a button

winning solution?
 24/7 multilingual support
with 2 hour trouble ticket
response time
 Personal account manager as
a one stop contact

Outsourcing Model vs. Switch
Purchase (I)
 Client pays only for services used
 Instant access to the latest technology and features, which are
constantly updated without extra cost
 Use a well managed A-Z termination price table means quality
and low cost

Outsourcing Model vs.
Switch Purchase (II)
 Minimum overhead and capital investment
 Minimum time to market as client can start selling within a
few hours of training.
 Minimal technical expertise required from client

Account Setup Cycle
Start:
Initial RFQ
Qualification
Initial contact
(2-3 days)
Live demo
Q & A
sessions
(3-4 days)
Live demo
Q & A
sessions
(3-4 days)
Work Order,
pricing
Coverage
review
(5 days)
W.O. and
Payment
execution
(1 day)
Account Setup
Provisioning
package
Schedule
training
(2 days)
Finish: End-
to-end testing
Client ready
Account
Setup
Cycle

Callture White Label Partner Presentations

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