The document describes Virtual PBX, a hosted VoIP phone system solution that provides businesses with phone system features without needing to purchase or maintain hardware. It offers automated call routing, conferencing, messaging, and call center capabilities. Customers can scale the system as their business grows by adding extensions without large upfront costs. The solution aims to provide businesses with a professional phone system in a cost-effective way.

1. Confidential Virtual PBX ® The Ultimate Business Phone System

2. Virtual PBX ® Company Background Delivering service with VirtualPBX ® and PBX Parachute ™ since 1997 A robust solution: 10’s of thousands of users Growing 50%+ every year for the last four years Profitable private business Experienced management staff

3. Professional, Reliable Business Communications Your phone system is the primary contact with customers, prospects, partners, vendors, employees Does yours leave a positive impression? Essential to efficient business operations Critical to your business success

4. Why the VirtualPBX Solution? Hosted Service - cost effective alternative to PBX purchase No hardware to buy, no software to install, no maintenance; NO HEADACHES! Always have the latest technology without the cost and hassle of upgrading your system Concentrate on your business, not your phone system Conserve your cash or invest in building your business Pay as you go – Pay as you grow Expands as you do – one extension at a time

5. Who Benefits? Companies seeking a polished, professional image Companies seeking an alternative to costly investment and maintenance of traditional PBX Companies with distributed personnel and offices Start-up companies who need a business phone solution International businesses that need a U.S. presence Call centers that need ACD (automatic call distribution) Companies that need mission critical business continuity Businesses with on-the-road professionals and telecommuters (sales, service, delivery)

6. VirtualPBX - How it works Getting set up Your company receives a toll free or local number Each employee is given an extension number 1-XXX-XXX-XXXX Each extension can be configured to route calls to any phone number X301 John X302 Mary X303 David X304 Gail

7. VirtualPBX - How it works Dialing an extension 1-XXX-XXX-XXXX Customer calls your number Call is routed to the extension owner Caller selects an extension or ACD queue Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. Auto Attendant answers Customers Partners Employees Prospects X301 John X302 Mary X303 David X304 Gail

8. Call Management Features Single local or toll-free phone number unifies company Professional greeting through virtual receptionist Automated routing of calls to extensions or queues Calls can be sent to any type of phone – land, cell, VoIP Follow-me calling to any phone Extension-to-extension transfers Automated company directory of extensions Optional call previews and screening

9. System Management Features Unlimited scalability Easy web-based system administration Redundant fault-tolerance, proven over 99.999% reliability Real-time system monitoring Detailed call logs Customizable call routing with SelectRoute ™ and GeoRoute ™ Multi-number, multi-business option Day and night modes Music jukebox for custom on-hold music

10. Advanced System Features Integrated messaging, both voice and fax Messages can be delivered through voice, web or email Virtual Call Center – TrueACD ™ queuing Integrated Conferencing Virtual Calling Card – Outbound Dialing

11. Customers Single Company Phone Presence Prospects Partners Employees Integrate all your employees no matter where they work! Thank you for calling ABC Company Please enter the extension # Or press 1 for sales ….. X302 Mary tele- commutes from home X303 David travels extensively X304 Gail is on call for emergencies X301 John works in a branch office 1-XXX-XXX-XXXX

12. Integrated Conferencing Included at no additional charge No reservations required Email notification to invited participants Private conference room for each extension owners Can be turned on/off extension by extension No special codes or conference IDs - callers dial into the extension owner’s conference room Mute/Unmute conference attendees Web view of conference attendees Up to 96 callers simultaneously

13. Virtual Calling Card - Outbound Dialing Virtual Calling Card Outbound calls through the system Powerful tool when traveling with no cell phone Domestic or International outbound calling Multiple outbound calls in a single call session Call accounting reports of all outbound calls Private phone directory and speed dialing

14. Extension to Extension Transfer 1-XXX-XXX-XXXX Call is routed to the extension owner Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. X302 Mary tele- commutes from home X303 David travels extensively X304 Gail is on call for emergencies X301 John works in a branch office After finishing conversation, the extension owner transfers to a colleague Customer calls your number Auto Attendant answers Customers Partners Employees Prospects

15. One Extension Follow me Never miss a call! No Answer No Answer No Answer 1-XXX-XXX-XXXX Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. Customer enters extension number Customer calls your number Auto Attendant answers Call is routed to the extension owner Home Office VirtualPBX VoiceMail Cell Phone Customers Partners Employees Prospects X301 Office

16. Follow me Calling User configurable through the web Up to four contact numbers Extension owners specify which numbers in which order VirtualPBX should dial Call can forward to VirtualPBX voice mail One voice mail service to check for messages No more missed calls

17. Virtual Call Center: Dialing an ACD Queue 1-XXX-XXX-XXXX Customer calls your number Call is routed to the next available representative in the queue Caller selects an ACD queue Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. Auto Attendant answers Sales Queue Representatives login or logout of queue Sales 14 Available Customers Partners Employees Prospects Sales 13 Available Sales 12 Busy on a call Sales 11 Not available

18. ACD Coupled with Follow-Me Calling Customers No Answer No Answer Prospects Partners Employees Thank you for calling ABC Company Please enter the extension # Or press 1 for sales ….. No Frustrated Callers Sales Queue Cell Phone 1-XXX-XXX-XXXX Office Next in Q

19. Automatic Call Distribution (ACD) Virtual Call Center with TrueACD ™ Callers are queued for next available agent Agents can work from the office, from home, from remote offices, or from cellular phones Agents can log-in or log-out of queues (on-duty or on-break) Manage number of people waiting in queues & wait time Skills-based routing to let best employees get more calls Overflow queues Real-time queue monitoring

20. GeoRoute™ Routes incoming calls based on caller ID Calls can be routed to: An extension An ACD queue A business location Ideal for franchise operations or retail chains with a single corporate local or toll free number

21. SelectRoute™ Routes calls based on caller entry Example: caller is prompted to enter zip code, account number, etc. Calls can be routed An extension An ACD queue A recording for more information

22. Integrated Messaging Retrieve voice messages from any touch-tone phone, from web, or from email Captures Caller-ID for voice and fax messages Automatic sender call back and return to voice mail Email notification of fax and voice mail Reroute fax messages to any fax machine Deleted message recovery Broadcast voice messages to distribution groups

23. Easy User Configuration User extension configuration by phone or by web Change call routing Login/logout of ACD queues Calling options for screening calls or extension availability

24. Three packaged options $5/mo each $5/mo each n/a Multiple local numbers 6.9 cents or less 6.9 cents or less 7.5 cents or less Price per minute: Toll-Free 96 25 10 Maximum number of conference seats 100 free/mo 100 free/mo 25 free/mo Free conference minutes Yes Yes Yes Integrated conference bridge Free at setup $40 $40 Professional studio recordings Free Free Free Custom auto-attendant message $10/mo each $10/mo each n/a Multiple toll-free numbers 8 8 1 Maximum number of ACD queues Three free, $15/mo each additional One free, $15/mo each additional $20/mo TrueACD™ queues 5.9 cents or less 5.9 cents or less 6.5 cents or less Price per minute: Local $250 $100 $25 Setup fee $3/mo $3/mo Included Price per Information extension $9/mo $12/mo Included Price per full extension Unlimited Unlimited 3 Maximum number of extensions 25 1 0 Minimum number of full extensions Per extension Per extension $9.99/mo Monthly service fee Corporate Small Business SOHO

25. The Ultimate Business Phone System Sophisticated call handling Customized Personalized The most advanced features Reliable Flexible and Scaleable Professional business image Better serve your customers and clients Invest in your business Pay-as-you-go Expand as you need Why invest in capital equipment? Virtual PBX can offer you a professional, business phone system that meets the needs of a distributed workforce at a fraction of the costs!. No hardware to purchase, no software to install, no maintenance, no headaches! Focus on your core business, conserve your cash and enjoy better customer relations.