Catering to Hospitality
About Syntel
• Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group
• ...
Syntel Reach
A widespread network across the country with…
• HO at Pune
• Pan India branch Offices @ +12 Metros & Mini-Met...
Why choose Syntel?
Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, r...
About NEOS
• The NEOS is a new age IP ready EPABX
that makes technology work for you in
more ways than you can imagine.
• ...
Enhancing the Guest Experience
• Guest Check in
• Room Call Budgeting
• Private Line for Special Guest
• Room to Room Call...
Allocating the guest name to the
designated extension
Budget Allocation for calling
rights to room extension
Group Assignm...
Room phone calling is a revenue source for hotels but
at time of group checkins or corporate tie ups, call
budgeting may b...
Private Line for Special Guests
Option of reserving a private line for the special guests, who need
their independent conn...
Facilitates room to room calling amongst
all rooms while enjoying the hotel
features including single digit access
codes
G...
• Internal calls between guest rooms can be blocked
• Emergency calls remain active even with call barring
• Internal Call...
Enables room phones to access important service numbers such
as reception, room service, house keeping, etc by dialling ju...
Temporary Checkout
Room dialling facility gets locked temporarily
Bill is not generated during this event
Temporary check ...
Room phones can have pre recorded message/s, Jingles, Advertisement, etc
playing in place of the Dial Tone. An ideal tool ...
Music on Hold
for Internal & External Callers
• Hotels can choose to play music of their own
choice by programming the sam...
Wake-up Alarms
• Good Morning’ or ‘Wake-up Alarms’ with
pre-set messages greeting &
announcing the time
• Option to set al...
• Option of unique ring tone (cadence) for VIP
guest room phones
• Unique ring helps operators identify between
VIP & Non ...
Apart from the room tariffs, even the call charges can be different
based on the type of room allocated. E.g. Call charges...
Guests may use chargeable services like
food, laundry, spa, etc. Charges of all these
services along with room tariff, tax...
Name of the hotel gets printed on final
bill to be presented to the customer
The hotel’s impression gets
enhanced as its n...
• When guest is checked out, system deactivates the class
of services assigned to the room extension
• This automatically ...
The NEOS is integratable with IDS HMS/PMS Software for enhanced hospitality administration. That
apart, it supports its ow...
• Auto Attendant
• Mini-CRM
• Room Number Extension Mapping
• Least Cost Routing
• Calling Activity Reports
….and so much ...
Automates the caller reception by playing professional
customized greeting messages
Option to record 8 different messages ...
Automatic computer screen popups, with contact details, on an
incoming call…
1
2
3
4
5
6
Customer details including name, ...
Room Phone Extension Mapping
• Flexible numbering up to 4 digits for the hotel to
define the extensions as per Room & Floo...
Uses the best route to
make a call based on the
calling rates of service
providers or trunk lines
interfaced, to ensure mi...
• Call reports can be generated room wise & with Guest Names
• Separate reports can be generated for backend operational s...
…& the ‘much more’ list
Customized for
Hospitality
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Syntel Hospitality Solution

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Syntel Hospitality Solution

  1. 1. Catering to Hospitality
  2. 2. About Syntel • Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group • Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of Telecommunication • Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates & SMEs. • Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India • Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically equipped to offer cutting edge solutions to give your business a sharper edge. • With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise communication space with a 24% market share • Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions
  3. 3. Syntel Reach A widespread network across the country with… • HO at Pune • Pan India branch Offices @ +12 Metros & Mini-Metros including…. • Mumbai • Delhi • Kolkata • Bangalore • +100 distributors • +250 dealers/resellers • +50 Direct Sales Resources & +10 Key Account Managers • +10 Technical Resources to support the frontline & partners • Hyderabad • Chennai • Jaipur • Kochi….etc
  4. 4. Why choose Syntel? Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust ROIs and industry best uptime SLAs Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum of Wireline & Wireless backbone & tools that the hospitality industry will need, you can take comfort in Syntel’s track record of having installed more than 3 million telephone lines Syntel offers to its customers best in industry intelligent call routing, automated reception and customized greetings for a world class reception Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance index with state-of-the art internal communication solutions that are paced with evolving Guest expectations 1 2 3 4 Syntel offers communication solutions that make a significant difference to its customer’s business, the emphasis being on designing products & services with a superior return on investment!”4
  5. 5. About NEOS • The NEOS is a new age IP ready EPABX that makes technology work for you in more ways than you can imagine. • The core strength of the product lies in even a layman getting enabled by the system to exploit all the benefits that are unique to NEOS alone! • This is enhanced further with a true digital experience inbuilt into the basic system at no extra cost, something no other PBX in the market can truly claim to deliver today! Auto Attendant Voice Guidance Auto Fax Detection CLI PRI VoIP / SIPGSM Billing & Budgeting 10,000 SMDR Least Cost Routing Hotel Features
  6. 6. Enhancing the Guest Experience • Guest Check in • Room Call Budgeting • Private Line for Special Guest • Room to Room Calling • Room to Room Call Barring • Single Digit Access • Temporary Checkout • Dial Tone Message • Music on Hold • Wake-up Alarms • Executive Ring for VIPs • Differential Call Charges • Room Bill Entry • Hotel Name Imprinting • Guest Checkout Hospitality Apps
  7. 7. Allocating the guest name to the designated extension Budget Allocation for calling rights to room extension Group Assignment in event of multiple guests checks in 4 Defining Class of Service for the room extension 3 1 2 Guest Check-in The front desk office is enabled to check in a guest into the hotel via the EPABX extension / operator console. Based on the same, the following applications get enabled for the room extension:
  8. 8. Room phone calling is a revenue source for hotels but at time of group checkins or corporate tie ups, call budgeting may be required to restrict the guests calling to ensure budget compliance. Budget may vary for different guests based on room type or any other criterion specified by the hotel Call budgets can be set as per hotel norms or as desired by the guest Budget can be allocated during check in & can be enhanced by the operator as & when required 3 2 Room Call Budgeting 1
  9. 9. Private Line for Special Guests Option of reserving a private line for the special guests, who need their independent connectivity; bypassing the reception. An ideal option for guests housed for long business stays or for those hosting important business events and needing privacy.
  10. 10. Facilitates room to room calling amongst all rooms while enjoying the hotel features including single digit access codes Global Facilitates the guests in a group occupying multiple rooms to communicate on their own without operators assistance Group Room to Room Calling….
  11. 11. • Internal calls between guest rooms can be blocked • Emergency calls remain active even with call barring • Internal Calling Facility for Guest Groups remains unaffected Room to Room Call Barring
  12. 12. Enables room phones to access important service numbers such as reception, room service, house keeping, etc by dialling just a single digit (0 to 9) Single Digit Access Reception House Keeping Restaurant Travel Desk 2 4 6 8
  13. 13. Temporary Checkout Room dialling facility gets locked temporarily Bill is not generated during this event Temporary check out can be activated by the operator in the event of guests going out Dialling facilities can be reactivated once guests comes back 4 3 2 1 This feature enables the temporary disabling of the room phone when the guest goes out; extremely useful in avoiding misuse by either hotel staff / any other person/s.
  14. 14. Room phones can have pre recorded message/s, Jingles, Advertisement, etc playing in place of the Dial Tone. An ideal tool to be utilized for internal upselling & promotional campaigns for residing guests. Advertisements Dial Tone Message “Welcome to The ABC Hotels, Please Dial the desired Number” Messages Jingles
  15. 15. Music on Hold for Internal & External Callers • Hotels can choose to play music of their own choice by programming the same in the system • Hotel’s advertisement jingles too can be recorded in the system, thus ensuring that the company branding happens while the callers are put on hold
  16. 16. Wake-up Alarms • Good Morning’ or ‘Wake-up Alarms’ with pre-set messages greeting & announcing the time • Option to set alarm from Guest Room and Front desk • Alarm Snooze function supported
  17. 17. • Option of unique ring tone (cadence) for VIP guest room phones • Unique ring helps operators identify between VIP & Non VIP call even without looking at the CLI call source Executive Ring for VIPs
  18. 18. Apart from the room tariffs, even the call charges can be different based on the type of room allocated. E.g. Call charges for an Executive Suite can be Rs.5/minute while that for a deluxe Room can be Rs.1/min Differential Call Charges
  19. 19. Guests may use chargeable services like food, laundry, spa, etc. Charges of all these services along with room tariff, tax & telephone bill can be included in a single consolidated bill outputted via the NEOS. Room Bill Entry
  20. 20. Name of the hotel gets printed on final bill to be presented to the customer The hotel’s impression gets enhanced as its name on the final bill gives a professional touch and eliminated the need of a separate billing system. The hotel name can be of max. 40 characters 1 2 Hotel Name Imprinting 3
  21. 21. • When guest is checked out, system deactivates the class of services assigned to the room extension • This automatically cancels calling budget, alarms, etc • The bill gets generated with call details and other charges • The call records of customers remains undeleted in the system call buffer for reprinting (for security reasons) even after check out Guest Checkout X
  22. 22. The NEOS is integratable with IDS HMS/PMS Software for enhanced hospitality administration. That apart, it supports its own cost effective HMS option that can enable smaller setups with the ‘must have’s’ of the application. 3rd Party AppProprietary HMS HMS/PMS Integration
  23. 23. • Auto Attendant • Mini-CRM • Room Number Extension Mapping • Least Cost Routing • Calling Activity Reports ….and so much more!!! Operational Enablers The NEOS equips a Hotel with more apps to enable & equip productive backend operations and superior call management with…
  24. 24. Automates the caller reception by playing professional customized greeting messages Option to record 8 different messages to be allocated to different phone lines for a multi specialty hotel. Simultaneously 8 calls can be received before being transferred to the operator 1 2 Auto Attendant 3 Different greeting messages possible for different time zone to add a professional feel and further enhance the hotel image 4
  25. 25. Automatic computer screen popups, with contact details, on an incoming call… 1 2 3 4 5 6 Customer details including name, number, address, etc Incoming Call Alerts with a list of the conversation remarks for last 5 calls Facility to insert remarks against each incoming & outgoing call logged Call logging with date & time stamps of all incoming and outgoing calls Print Reports & Much More… Customer Relationship Management Syntel Responz
  26. 26. Room Phone Extension Mapping • Flexible numbering up to 4 digits for the hotel to define the extensions as per Room & Floor Numbers • Simultaneously, 2/3 digit extension numbering options for the back end staff • Single digit access for critical services as specified earlier Ext 242
  27. 27. Uses the best route to make a call based on the calling rates of service providers or trunk lines interfaced, to ensure minimum cost of operation Least Cost Routing Landline to Landline Landline to Mobile Mobile to Mobile CUG, etc
  28. 28. • Call reports can be generated room wise & with Guest Names • Separate reports can be generated for backend operational staff • The Call reports provide details of: • All Outgoing calls with date & time • Missed & Received Calls • Total units of calls with cost • Other events as per customer specification Calling Activity Reports
  29. 29. …& the ‘much more’ list
  30. 30. Customized for Hospitality

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