In recent time, Client expectation got changed so do the expectation of the market. Currently, they need cross-functional Agile Coaches/Consultants who should be a combination of Technical & Process skills. In the following slide, we will see what do we mean by Cross-Functional Consultant & How to solve this problem?

1. Agile & DevOps Coach / Consulting :
Blue Ocean Strategy
Author : Ankit Kumar Singhal
| Digital Transformation , Business Process , Agile & DevOps |
| Coach & Consultant |
|SA , CSP, CSPO , CSM , ICP-ACC , KMP , PSD , PSM, Prince 2|

2. About Author
Ankit has overall 8+ years of IT consulting experience in : Digital Transformation , Business Process , Agile & DevOps
Consulting & Coaching.
He has consulted several Fortune 100 US / UK/ Europe clients Digital, Business Process , DevOps & Agile Transformation
right from the strategic choice of process, tools, vendor, workplace changes, and technology evaluation to the
execution of the same at their clients home office and global delivery location implementation.
Summary
• Digital , Business Process, Agile & DevOps Transformation and Coaching
• Advisory and training
• Readiness and maturity assessments
• Agile / Lean practices implementation
Agile Frameworks Scrum, Kanban, SAFe, Lean, XP, LeSS, DAD, Spotify etc.
Academics
• Executive MBA form top 10 B-School in India
• B.Tech (Computer Science Engg.)
• Massachusetts Institute of Technology USA, MITx (Entrepreneurship 101 & 102)
• Indian Institute of Management Bangalore, IIMBx (Innovation and Information Technology Management)
• Indian Statistical Institute Bangalore, ISI (Six Sigma Green Belt)
https://www.linkedin.com/in/aks14feb88/
http://www.ankitsinghal.co.in/
aks14feb88@gmail.com
+91-9113541385

3. Table of Content
Exciting Situation
How Does a Cross Functional Coach/Consultant looks like ?
Organizational Challenge
2
3
4
5
What global IT consulting players are doing ?
Problem Solving Framework
Business Problem1
6
Author : Ankit Singhal
(https://www.linkedin.com/in/aks14feb88/)

4. Business Problem
• Currently most of the major
Global IT consulting player
unable to solve this problem
especially the Coaches /
Consultant in the Indian
Geography.
• Example : I have seen in last 2-
3 years based on my
experience & interaction with
various CoE / Practice heads /
Senior Practitioners across
industry, we are unable to
meet the client coaching
expectation or we will provide
separate coaches for :
Technical skills & Process
skills.
Exciting Situation
• Client expectation got changed
in the last 1.5 years . They
need a cross functional Agile
Coaches/Consultants who
should be a combination of :
Technical & Process skills .
What global IT consulting
players are doing ?
• If we left 1-2 Major or new startup
players , who already building &
deploying cross functional coaches
from the last 2 years. Most of them are
providing separate coaches for :
Technical skills & Process skills , which
will increase / overshoot their
transformation budget.
Author : Ankit Singhal
(https://www.linkedin.com/in/aks14feb88/)

5. How Does a Cross Functional Coach/Consultant looks like ?
Current Client Demand
Process Skills
Cross Functional
Coach
Technical Skills
Process Skills Cloud Skills
Cross Functional
Coach
Technical Skills
After2–4Years
Future Client Demand
Industry Current
Situation
Cloud Coach
DevOps Coach
Agile Coach
OR
OR
Author : Ankit Singhal
(https://www.linkedin.com/in/aks14feb88/)

6. Problem Solving Framework
ALM Version Control
Code Quality
Analysis
Unit Testing
Framework
Build Automation
Artifact
Repository
CI Tools System
Integration
Functional
Regression Testing
E2E Testing
User Acceptance
Testing
Security Testing
Performance
Testing
Self Service
Provisioning
(2 Day)
Release
Management
Software
Deployment
Database
Automation
Infra Automation
Configuration
Management
Deployment
automation
Monitoring
Performance
Management
Dashboard Cloud
Scrum Kanban Spotify SAFe LeSS Nexus Scrum @Scale DAD XP
Agile Coach
Amazon Web Services Azure Cloud
Google Cloud
Platform
Cloud Coach
DevOps Coach
Coaching
Techniques
Deep
Listening
Micro
Services
Architecture
Big Data
Ecosystem
Machine
Learning
Basic
Artificial
Intelligence
Basic
IOT
Basic
CROSS FUNCTIONAL COACH / CONSULTANT
Other Skills
Author : Ankit Singhal
(https://www.linkedin.com/in/aks14feb88/)

7. Author : Ankit Singhal
(https://www.linkedin.com/in/aks14feb88/)
Organization Challenges How to solve them ?
• Cross Functional consultant are very
rare to find or very costly.
• High Iteration Rate
• High Training / Certification cost
• Faster change of technology & market
• Fear of loosening employee after
training
• No dedicating time for cross skilling
• Higher & similar expectation from
each candidate
• Expecting them to be available 24 * 7
• Create your own : “NAVRATAN” .
• “Train Your Employees’ Enough Train Them So Much So That Any Body Can Pay
Them Double Salary of What You are Giving Them.”
• “Treat Them Well Enough So they Don’t Want to Leave” .
• Encourage “INTERNAL PROMOTIONS” over “HELICOPTER LANDING”.
• Develop “INTERNAL LEADERS & COACHES” within your organization .
• Know your employee strength , engage their talent , ask the advice , involve them ,
don’t only inform them also listen to them .
• Setup Physical & Mental “GLASSDOOR CULTURE & POLICY”.
• Create “FEELING OF SIGNIFICANCE” : Involvement is directly proportional to
commitment .
• Treat them as “HUMAN” not as “RESOURCE”.
• Create a “ASSEST LIGHT MODEL” for your training .
• Implement dedicated Learning hours/leave policy .
• Every person , strength & behavior are different , hence don’t expect same from
everyone & define same KPI’s for everyone .

8. Author : Ankit Singhal
(https://www.linkedin.com/in/aks14feb88/)
THANK YOU