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2. Asslam-u-
Alaikum
teams

3. Group
01 02
Hamza Yameen Ahmed Waqar Rabia Javed
03
Presented To:
Miss Erum

4. Interview of HR
Manager
Interviewee:
Huzaifa Umair
“HR Manager of KFC fortress Branch,
Lahore”
Interviewer:
Hamza Yameen
Ahmed Waqar
Rabia Javed

5. Hamza Yameen
Intro of KFC
Selection Procedure
KFC interview
Training and Development
Requirement of Job
Job Description

7. Introduction to KFC
 The company was founded by
Colonel Harland Sanders in 1952
 First outlet in 1993 in Pakistan

8. What is the selection criteria
of KFC?
• Online Screening test
• Physical test
• Behavioral test
• Team skill
• Working Capacity
• Communication skills
• Confidence
• Body Language

9. KFC Interview
• Structured Interview
• Unstructured Interview

10. Inaccurate information
on their application,
what would you do?
First we check how this problem
occur
Tell them to re-submit your
application
But in some cases:
Hired them on the basis of their
Talent and skills
Physical work mostly

11. Training &
Development
 Lectures
 On job training
 Job Rotation
 Language programs
“Employees are encouraged to
work as a team”

12. Development of their
Employees
• Regular counseling and
guiding
• Organizing development
programs

13. New employee training
procedure
• 10 to 15 minutes session
• Every station visit
• 10 days working in a single
station
• Senior Employee tells the
duties and train them
• With in 30days training is
complete

14. Job Rotation in KFC
• Customer is really to much important
• Limitless work for employees
“Job rotation is not only for employees”

15. What is included in
Orientation of KFC ?
Introduction to the company, its
culture and mission
Kentucky fried chicken
It includes:
• When was company founded?
• Which brand launched it?
• Company’s last year
performance
• How much sales we done?
• Complaints
• Customer satisfaction

16. Motivate New Candidates during the
Orientation

17. Company culture
• Company culture need to be
unique
• Culture tells about what you
need to do in your company
• Transform the employees into
family
• Employees help each others

18. If someone wants to join
your company what
qualifications are needed
to perform the job?
Team members requirement:
Matric or Intermediate
Manager or Supervisor requirement:
Graduation & Bachelor

19. Job description of
Team or Crew Member
Fortress branch

20. Rabia Javed
Performance Management &
Performance Appraisal

21. Performance
management at KFC
Performance can be managed by
reward or punishment.

22. It consists of
three phases
Setting expectations for
employee performance.
Maintain a dialogue between
supervisor and employee to keep
performance on track.
Measuring actual performance
relative to performance
expectations.

23. Reward system based
on performance.
Not only the pay but other benefits
and allowances also relate with the
performance.

24. Performance
appraisal system
Online appraisal system is going
through questionnaires and gets
feedback very quickly through their
online feedback.
Appraisal review of managers take
place one in a year and on the another
side performance appraisal of
operational staff takes place quarterly.

25. Do you think performance appraisal helps to
change the behavior of Employees? If yes explain
why?
“Happiness makes
you more Comfort”

26. Ahmed Waqar
Compensation & Firing

27. Compensation of KFC
• Health Insurance
• Continue study
• Transport
• Free uniform
• Free meal

28. Firing criteria of KFC
• Harassment
• Not following the
rules
• Daily late terminate

29. If you fired someone and he asked you why you
fired him? Being an HR what you tell them?
• First he knew that why he is fired
• Minor mistakes we tell them
• It also depend upon the situation