test

1. S
HERITAGE OPERATIONS
“Going through the Motions to Making the
Waves”

2. S
Admissions, Academics, Career Services
High Impact Initiatives
• Implementation of sustainable,
effective operational systems (best
practices)
• Increase accountability, develop key
performance metrics and monitoring
• Regimented communication and
“tradecraft” training
• Heightened Attention to Regulations
Area of Opportunity
• Antiquated processes lacking
sustainability
• Low level accountability and
follow through
• Lack of communication and
training
• Compliance Gray Area

3. S
Admissions
Performance
March April May June
Budget 349 234 226 237
Actual 382 281 212 257
0
50
100
150
200
250
300
350
400
450
Quarter 2
Still in Progress

4. S
Admissions
• Training
• Goal Setting and Goal Attainment
• Culture Building
• Positive Accountability
• Metrics Focused Communication
• Modified Staffing Ratios

5. Career Services Performance
(month)
CAMPUS Week Ending 4/10/15 Week Ending 5/8/15 Variance
Grad No. Percentage Grad No. Percentage
COLUMBUS 180 30% 204 39% + 9%
DENVER 120 51% 137 55% + 4%
FORT MYERS 236 44% 268 52% + 8%
JACKSONVILLE 75 31% 84 38% + 7%
KANSAS CITY 208 47% 224 55% + 8%
LITTLE ROCK 175 34% 194 38% + 4%
OKLAHOMA CITY 198 52% 217 58% + 6%
WICHITA 124 49% 142 53% + 4%
TOTAL 1316 43% 1470 49% + 6%
• Campus Increases range from 4% - 9%
• Though additional graduating class hit, there was not a slip in statistics

6. Career Services
Accountability and Performance
Monitoring
• Week to Week Flash Report
• Weekly Benchmark Calculations
• Run Rate Calculator – Placements, Job Orders, Interviews
• Campus Action Plans
• Weekly Meeting – Standard Agenda

7. Monitoring:
Revised Weekly Flash Report

8. Performance Tools:
Run Rate Calculator
Calculator for placement, job order
and job interview run rates

9. 2015 Projects
Strategic and Tactical
Initiatives
S Standardize Policies and
Procedures
S Develop On Boarding and
On Going Training
S Develop Key Performance
Metrics
S Develop Monitoring/
Benchmarking tools
S Develop Recognition
Program
S Staffing Methodology
Employer Development
Initiatives
 Develop National and
Local partnerships for
direct hires and
externships
 Develop Training program
for aggressive employer
outreach
 Develop Marketing/
Branding Employer
focused
Student Engagement
Initiatives
 OptimalResume
implementation
 Develop Student
Experience Touchpoint
 Re-Develop Graduation
Consultation methodology
 Develop Program
Workshops
 Develop Student Delivery
Workshops

10. ACADEMICS
• VP of Academic Affairs, Denise Cannata
• Policies and Procedures
• Curriculum Updates
• Curriculum/ Program Reviews
• Opening lines of Communication
• Compliance