1. Angela Graff
5082 N 700 W-27Converse, IN 46919 | (765) 618-8807 | graff@comteck.com
Objective
To obtain gainful and challenging employment in a management position, allowing me to be a strategic
partner in future expansions utilizing my diverse skillset.
Experience
HOPEBRIDGE LLC | JULY 2016 – PRESENT
Major Accomplishments/Achievements
· Designed and assisted withthe build out of HB Charts
· Decreased average on-boarding of new Applied Behavior Analysis patients’ from60 days to 30 days
· Managed multi-site clinics’ insurance processes
· Increased direct report for the In Patient Process Department from 4 people to 10 people to align with
company growth
· Created operational workflow andprocesses for the entire In Patient Process Department
· Created training curriculum and certificationfor all staff in the In Patient ProcessDepartment
INSURANCE SPECIALIST | July 2016 - Present
· Subject Matter Expert forinsurance payer groups: commercial, Medicaid, and managed health
· Responsible forthe creation of all work instructions and testing for certificationin In Patient Process
Department
· Research analysis forinsurer’s preferences
· Handle specific projects as assigned by management
· Knowledge of multiple payer sources for commercial and Medicaid insurances
· Strong knowledge of benefit coordination
· Strong knowledge of benefits investigation and details of the insurance plan
· Highly experienced with co-paysand deductibles
· Established relationships with multiple insurance payer groups
· Ability to workitems in queue and manage turnaround times
· Understanding of medical terminology and definitions, such as HIPAA
· Ability to handle and maintain confidential information
· Experience with Patient Assistance Programs
IN PATIENT PROCESS MANGER | JANUARY 2015 – JULY 2016
· Managed a department of 8 direct reports; directed the intake process from initial intake to scheduling
was processed in a timely manner
· Administered all training of new employees
· Worked to decrease amount in Ready to Claim from$136,000 to just under $22,000 in 3 weeks

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· Processed all incoming and ongoing commercial authorizations forApplied Behavior Analysis referrals
for 7 clinics
· Proficientin the followingIn Patient Process duties:
· Established patient intake procedures
· Overhauled the benefit checkprocess
· Revamped initial evaluation procedures for Applied Behavior Analysis as well as occupational,
physical, speech, and diagnostic therapy
· Developed and streamlined new processes surrounding ongoing authorizations for Applied
Behavior Analysis as well as occupational,physical, and speech
· Consolidated scheduling procedures to allow for decreased time fromevaluation to scheduling
ongoing therapy
· Improved parameters regarding the discharge process
· Generated more efficientprocedures surrounding gathering disability benefit information
TEAM LEADER | MARCH 2014 – JANUARY 2015
· Created on-boarding process for all new employees starting within the department
· Handled all Applied Behavior Analysis prior authorizations: commercial, Medicaid, and managed care
· Handled all Applied Behavior Analysis commercial benefit checks
· Handled all ongoing commercial and Medicaid authorizations foroccupational, physical, and speech
therapies for 1 clinic
AUTHORIZATIONS SPECIALIST | APRIL 2013 – MARCH 2014
· Handled all Applied Behavior Analysis commercial prior authorizations
· Handled all ongoing occupational, physical, and speech commercial and Medicaid authorizations for3
clinics
· Handled all discharges for3 clinics
AUTHORIZATIONS SPECIALIST/SCHEDULER | FEBRUARY 2012 – APRIL 2013
· Handled all Applied Behavior Analysis commercial prior authorizations for 2 clinics
· Handled all ongoing commercial and Medicaid authorizations for2 clinics
· Handled all discharges for2 clinics
· Handled all scheduling of patients for 2 clinics
ABA THERAPIST | MAY 2008 – FEBRUARY 2012
· Worked witheither non-verbal or high functioning autistic children under the direction of a Board
Certified Behavior Analyst
· With non-verbal autistic children focusing on beginning sign language to non-verbal children as well as
basic life skills and manding fortheir needs
· With high functioning autistic children working on socialization, conversation, and educational areas to
ensure they were able to be independent in a typicalclassroom setting
SPECIAL EDUCATION PARAPROFESSIONAL | OAK HILL | JANUARY 2003 – MAY 2008
· Taught math, reading, and English remediation to children in Kindergarten – 4th grade
· Specialized in working withmildly mentally disabled and autistic children

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Skills & Abilities
· Strong analytical and problem solving abilities
· Detail-oriented and highly organized
· Ability to functioneffectively in a high-volume, fast-paced environment
· Ability to workwith a high level of responsibility
· Ability to prioritize and delegate tasks
· Comfortable handling sensitive information
· Skilled in the use of Salesforce, Leonardo Renaissance, and Microsoft-based programs
Education
PSYCHOLOGY BS | MAY 2016 | INDIANA UNIVERSITY KOKOMO
· Major: Psychology
· Minor: History
REFERENCES AVAILABLE UPON REQUEST