1. A N D R E S F . G U E R R E R O
OBJECTIVE
SENIOR PROJECT MANAGEMENT POSITION FOCUS ON TEAM
LEADERSHIP, CUSTOMER CARE AND CONSTANT PROCESS
IMPROVEMENT. A POSSITION WHERE I CAN LEARN AND
TEACH, WHERE I CAN GROW AS A PERSON AND
PROFESIONALLY. IWISHTO BEPART OF A SUCCESFUL TEAM.
EXPERIENCE
2015 - Current Diebold, Inc Tampa Bay, FL
Lead Project Manager Bank of America Account
 Lead PM team supporting BofA account for BAU and Refresh, this
PM team is made out of 5 PMs and myself.
 Responsible for distributing tasks among PMs on the team and
ensuring all project tasks are complete to customer’s satisfaction
 Lead IMO team on all BofA activities, helping them with planning,
training and escalations
 Support account team and upper management on managing
performance and revenue forecast for BofA account
 Support deployment of NextGen units for BofA
 Attend customer planed conference calls to review activity and process
improvement
 Plan and run conference calls withinternal and external customers, and
other vendors to plan and review installation activities
 Work with customer on schedules to finalize schedules for upcoming
activities
 Second level of escalation for day of activities issues, internal and
external.
 Prepare budgets and manage invoices from customer and other
vendors.
 Work with vendor on pricing for installations
 Mange scope of work and project plans creation for ATM installations
and upgrade deployments for BofA
 Create tools in excel to improve team’s efficiency
 Develop and mantain processes to comply with customer
requirements

2. 2
2010 - 2015 Diebold, Inc Tampa Bay, FL
Project Manager Bank of America Account
 Create and manage deployment schedule
 Manage in upwards of 500 ATMs, installations and upgrades each
month
 Attend customer planed conference calls to review activity work plans
 Plan and run conference calls with internal customers and other
vendors to plan and review installation activities
 Work with customer on schedules to finalize schedules for upcoming
activities
 Manage day of issues, internal and external escalations,
 Mange post installation issues and deliverables review and distribution
 Prepare budgets and manage invoices from customer and other
vendors.
 Manage equipment inventory - $10mil to $20mil
 Mange scope of work and project plans creation for ATM installations
and upgrade deployments for BofA
 Manage equipment shipping from manufacturing to local warehouses
for installation
 Create tools in excel to cut work time in half while reviewing work
plans from customer and creating deployment schedules
 Create process to comply with customer requirements
2005 - 2008 Diebold, Inc Coppell, TX
Project Coordinator
 Daily tracking of activities – working with technicians in the field to
get reports of daily activity progress and escalate to Project
Management.
 TroubleTickets creation to dispatch technicians to resolve ATM issues
 Take part of Project planning and execution
 Came up with a better way to do daily tracking, improving results on
schedule attainment
 Created tools to generate daily tracking reports for Diebold’s upper
management and customer
 Led three other trackers and was in charge of training

3. 3
STRENGTHS
 Microsoft office (very strong excel skills)
 Bilingual fluent in English and Spanish
 Problem Solving
 Relationship Building
 Project Management
 Prioritization
 Listening
 Processes
 Creative Solutions
 Organizational Skills
 Account Management
EDUCATION
1998 - 2001 Javeriana University Cali, Colombia
 Computer Engineer
2008 - 2009 Tarrant County College Fort Worth, TX
 Business classes for Bachelor’s degree
 Dean’s List for high GPA
2009 - 2011 University of Texas at Dallas Dallas, TX
 Business classes for management information systems Bachelor’s
degree
AN D RES.G U ERRERO @ D IEBO L D .C O M
15127 SKIP JAC K L O O P • BRAD EN TO N , FL 34202 • 214- 422- 1754