Michael Gentile has over 20 years of experience in service management and technical support roles for various printing and imaging companies. He has a proven track record of developing cost-effective solutions to meet customer needs and improving processes like reducing recalls and increasing customer satisfaction. Currently he works as a Production Print Professional for Konica Minolta providing installation, support, and sales assistance for their production printing equipment.

1. MICHAEL F. GENTILE
8851 Wavyedge Court
Trinity Fl, 34655
727-967-1760
Jazzbass61@gmail.com
PROFILE
Qualified service management and technical specialist with strong general operations
management, supervision, negotiation, sales and service, customer relations, troubleshooting
and computer skills. Proven ability to develop and deliver cost-effective re-engineering
solutions to meet challenging field demands. Effective liaison, mediator and communicator.
EMPLOYMENT HISTORY
KONICA MINOLTA BUSINESS SOLUTIONS (formerly DANKA OFFICE IMAGING) Tampa, FL
10/06-Present
Production Print Professional (’08 – present)
Digital Network Engineer (’06 – ’08)
• Perform onsite installation and systems integration for all hardware and software
solutions of Konica Minolta production print equipment and MFP’s
• Provide sales support, interacting directly with sales representatives
• Find solutions to customer problems resulting in improved cost savings, and efficacy
• Excel at dealing with the unique environment of production printing
• Performed installation, network integration and service for MFP’s for major account -
University Of South Florida
COPY CONCEPTS INC St. Petersburg, FL
4/04- 10/06
Technical Specialist
• Performed installation and provide support of Toshiba Copiers, Printers and Scanners
for customer’s network
• Worked closely with sales department and customer IT personnel to address pre/post
sales issues.
• Performed and maintained updates for Toshiba print controllers
DIGITAL PRODUCTS, INC. New York, NY
6/02 to 4/04
Service Manager
• Directed service department and managed external IT operation
• Handled administrative duties including preparation of work schedules, monitoring of
parts inventory, researching customer technical issues, evaluating new
hardware/software and maintaining service/IT department P&L
• Trained customers on equipment and services
• Supervised six service technicians, three network engineers, two dispatchers, and a
field service supervisor
• Implemented total service call package procedure for all service technicians to use on
each service call which led to decreased recalls, and increased customer satisfaction.
• Acted as direct liaison for all Kyocera products; provided technical feed back for
Kyocera engineers regarding product performance.
• Worked closely with sales department on pre/post sales issues.

2. SAVIN CORPORATION Hawthorne, NY
5/00 to 6/02
Technical Specialist / Field Support
• Performed field evaluation of all service personnel - evaluated technical ability, and
developed troubleshooting and customer service qualifications
• Troubleshot and resolved service issues with accounts; i.e., Newark Board Of
Education, Quest Diagnostics DHL
• Assisted with A+ and MCSE certification programs for technical staff
• Cross-trained technicians during merger with Monroe Systems
GESTETNER CORPORATION New York, NY
11/96 to 5/00
Service Manager
• Collaborated with sales department on pre/post sales issues
• Supervised six field services technicians, and technical staff of 10
• Implemented total service package mandating technician responsibility for accounts –
increased customer satisfactions, and improved branch ranking. Company achieved
‘top-performer’ status
• Increased service productivity by 50% by increasing technical proficiency of staff
• Played key role in transition from Gestetner to Savin - changing from a branch-located
dispatch system to a centrally-located system
• Interviewed and recruited dispatch staff
CERTIFICATIONS
• Konica Minolta Color Production Certification Full Line
• Fiery and Konica Minolta Print Controllers
• Konica Minolta Mid to High MFP’s
• GT Solutions, New York, NY - Microsoft Certified Systems Engineer (MCSE), 2001
• Microsoft Certified Professional (MCP), 2000
• Suffolk B.O.C.E.S., Deer Park, NY – Digital Electronics I & II
• U.S. Coast Guard Electronics “A” School, New York, NY