LunchCombo User research

1. IDEO/Tesla/Zuora/Apple/
Mozilla/Gensler/Netgear/
Dropbox/StubHub/DocuSign/
Capital One
I interviewed around 10 people who have worked in big/ tech companies
to understand their social interactions with other colleagues.

2. People only stick with their
teams due to heavy
workload, busy schedules
and o ce politics.
Insight 1
I do not really talk to people who are in other teams
because I am afraid that other people will think that I
am attering people at a higher level or wanting to
switch teams. -Calvin, Apple
I eat lunch with my teams because we need to talk
about work. We have lunch meetings pretty often.
-David, Capital One

3. Insight 2
Sometime I feel that I do not even know how to
speak, it seems like everything I said may o ense
people. - Jenny, DocuSign
It is just easier and more comfortable to stick with
people who we are more familiar with, so we know
what to talk about. - Anne, Dropbox
I still make mistakes even I think I am aware of the
issues and want to make changes. - Ben, IDEO
People fear to talk about
things that are outside of
work with unfamiliar people
because they don not want to
say anything inappropriate
that may create awkward
situations.

4. “I believe my company has D&I polices and programs,
but I just don’t know about it. ” - Jane, StubHub
“I don’t think it’s anyone’s fault but me when I can’t feel
a sense of belonging. It’s normal for people like me, a
new quiet intern who isn’t originally from the U.S. to be
left out. ” -Phoebe, Tesla
Employees are not clear about
their companies D&I programs
and underrepresented groups
have no sense of belonging.
Insight 3

5. • Usability testings on Lunch Buddies
• Interview people work in D&I departments
• New prototypes related to D&I
Next Step

6. Thank you.