Margo Lynn Smallwood has over 20 years of experience in leadership, operations, security access, executive planning and communications. She has held several roles providing testing, engineering documentation, and technical support for software development. Her experience includes creating test plans, reports, installation guides, and other documentation. She also has experience in facilities management, accounting, budgeting, measurement, and analysis.

1. MARGO LYNN SMALLWOOD
44945 Voy age Path, #1 04
California, Mary land 2061 9
7 57 -636-5543 (c)
PROFESSIONAL OVERVIEW
More than 20 years of proven experience in leadership, operations, security access and executive
level planning and communications. Experience in software developmental testing and detailed
technical writing (e.g., Installation and Configuration Guides (I&CGs), Test Plans, Test Reports,
Policies and Procedures, etc). Experience in Properties and Facilities Management, Accounting,
Budgeting, Measurement and Analysis. Advocate in team leadership and motivating team
members to achieve organizational goals.
PROFESSIONAL EXPERIENCE
TQI Incorporated Secret Clearance
Business Analyst
Responsible for providing testing and engineering documentation for NALCOMIS OOMA
baseline software, hardware, interface acceptance software and supporting documentation for
all facets of testing for NAVAIR 6.8government client.
 Create and manage engineering documents for NALCOMIS OOMA baseline, functional Test
Plans, Test Reports, Storyboards, Standard Operating Procedures (SOPs) and supporting
documentation.
 Create and manage NALCOMIS OOMA Functional Certification for NAVAIR 6.8.4.2 and
Interface Acceptance documentation to the E-2D ALE, V-22, FAME, MFOQA and MALS
interface partners. Documents include NALCOMIS OOMA Functional Certification and
Interface Acceptance Test Plans, Test Reports, White Papers, Storyboards and supporting
documentation.
 Monitor and manage Deficiency Resolution Form (DRF) test data outcomes.
 Responsible for screening, researching and transfer of OMAWHOLE fleet activity logsets,
item transfers and logistics support requests.
 Responsible for ISO 9001 Measurement, Analysis & Improvement process.
L-3 Communications/Engility Corporation Secret Clearance
Technical Writer/Editor/Test Engineer
Responsible for providing installation, testing and engineering documentation for new
development baseline software, Information Assurance Vulnerabilities (IAVs) and Life Cycle
Management for COMPOSE deliverables to the government.
 Install and test software baselines, maintenance releases and patches for COMPOSE; the
software baseline used by: GCCS-M, NTCSS, NIAPS, SCI and DDG 1000.
 Document installation instructions and associated engineering documents to include Test
Reports, Installation and Configuration Guides (I&CGs), Load Plans, Readme files and
Software Version Descriptions (SVDs).
 Document internal compliance processes to government and industry standards including
Capability Maturity Model Integration (CMMI) process implementations.
 CMMI Level 3 Certification including Measurement & Analysis (MA) Manager, Member of
Engineering Process Group (EPG) and Process Improvement Work Group (PIWG).
 Install COMPOSE Windows Server baselines in analyzing patches and baselines for success,
reporting and troubleshooting issues.

2. MARGO LYNN SMALLWOOD
44945 Voy age Path, #1 04
California, Mary land 2061 9
7 57 -636-5543 (c)
Volvo Information Technologies, Inc.
PC Support Specialist and Executive Secretary to Senior Vice President of
Industrial Operations
Responsible for providing maintenance and technical support for the Help Desk at the
Corporate and Operations offices, to include system installation guidance regarding hardware,
software, and peripheral equipment.
 Provided Information Technologies application, hardware and maintenance support for 45
engineers, 7 Industrial Operations managers, and 15 field representatives.
 Provided direct oversight for Asset management and hardware /software verification.
 Developed and facilitated hardware and software application training
 Designed, created, published and maintained corporate intranet sites
 Provided direct oversight and maintenance of the Purchasing Manual and Company Buyer
 Responsible for supply inventory control, ordering, and stock control
 Internal Quality Auditor
TARMAC AMERICA, INC.
Executive Secretary to Vice President of Human Resources
Director of Human Resources, Compensation, and Benefits
Responsible for providing executive level secretarial, clerical and administrative support.
Guided and managed the overall provision of corporate Human Resources services, policies, and
programs.
 Participated on an Organizational Design Team creating a World Class Organization through
Whole System Architecture
 Developed and implemented a company-wide Service Award program
 Developed, implemented, and participated in Partners in Education with a local high school
 Designed programs to create queries through HRIS
 Created monthly Human Resource reports for the United States and reported to United
Kingdom
 Conducted research related to human resources, compensation, benefits, federal/state
compliance issues, etc.
PROFICIENCIES and SKILLS
 Windows NT/2000/XP/2003/2007/2008, Windows7
 Visio
 Dreamweaver
 FrontPage 98
 Adobe Acrobat
 Windows SharePoint
 Hyper-V technology
EDUCATION
Bachelor of Arts – Business, Management and Economics degree candidate
Virginia Wesleyan College