1. TRISH DILLON
P.O.Box 326 | Kirkland,WA 98083
(425) 202-5178 | trisha.dillon@providence.org
www.linkedin.com/in/trishdillon
INFORMATION TECHNOLOGY | PROJECT MANAGER
Staff Supervisor |Human Resources | Technical Analysis
Accomplished professional with a proven track record of providing exceptional leadership and strategic solutions to
increase overall revenues and decrease operational expenses. High academic achievements include a Bachelor’s
degree in InformationTechnology Management with extensive cross-functional expertise in accounting, marketing,
process improvement, logistics, relationship management and multimedia. Recognized as a creative and effective
strategicplannerandproblemsolverwithdemonstratedskillscompletingprojects on time and within budget. Highly
capable of analyzingexistingsystemsand processes to devise notable enhancements, utilizing project management
abilities and creative skills to translate technical requirements into workable business solutions.
CORE COMPETENCIES
 StrategicPlanning  ProjectManagement  IS Analyst
 Leadership  EventPlanning/Logistics  NetworkSystems
 Management  Multimedia  UnifiedCommunications
TECHNICAL PROFICIENCIES
Programming/Scripting: Bash,PowerShell, PHP, JavaScript, HTML,XHTML, CSS, XML, Visual Basic,SQL
Comm. Protocols: SNMP,POP3,HTTP,SNTP, SSH,TCP/IP, UDP,RTP,H.323,H.264,SIP,H.320,RTM,IPv6
Infrastructure Services: DHCP, DNS, SMTP, FTP, TFTP, QoS, VoIPLync 2013, Multicast,
Database: MySQL, MS-SQL,Access
Servers/Virtualization: Apache, DMA,CMA, VBP, Lync, Edge,SQL, Media, Weband Applications, DNS,
VMWare,HyperV,Cisco,Polycom,Exchange
Platform: Azure, Windows,Linux (Redhat,Ubuntu,CentOS), UNIX,Solaris
Applications: MicrosoftProject, MicrosoftLync,Microsoft Visio,WebEx,SharePoint,InfoPath,
Camtasia,Adobe Premiere,Nintex,Snooper,Active Directory,Infoblox,Azure
Web/GraphicsTools: Dreamweaver,MicrosoftFrontPage,Adobe Photoshop,Adobe Illustrator
MS Office SME: Word, Excel,PowerPoint,Access,Publisher,Outlook,InfoPath,OneNote,Office365,
Social Media/PRTools: Word Press,LinkedIn,Facebook,MySpace,Flickr,Twitter,Ning,YouTube,Digg,reddit,
Google+,Blogger,del.icio.us,Digg,Instagram, Pinterest,HARO,PitchEngine,Wiki,
PRWeb,MediaSync,Social Mention,Viral Heat,Topsy
Standards/Processes: SDLC, Lean,Six Sigma,GreenBelt
PROFESSIONAL EXPERIENCE
Providence Health & Services | Renton, WA | 2012 - Present
Collaborative Technology Specialist III
 Oversee businessaspectsof enterprise-widedeploymentof ISApplicationstoinclude analysis,management,
trainingandcustomerservice.
 Directnumerousfunctional,application,regression,usabilityand systemseffortswhilemanagingproject
schedulesandteamassignments,servingasa directliaisonbetweenclientsandotherdepartmentsonissues
relatedtoimpactand integration.
 Update processestomeetdemandsof day-to-daybusiness;directlyresponsible forcertifyingequipmentthrough
collaborationwithserverandnetworkengineerstotestandupdate bridge managementandsoftware.
 Effectivelyserve asChange Facilitator,coachingleadersonmethodstosupportandstructure change to achieve
successful resultsthroughinvolvementof keystakeholdersinproductive worksessionsusingCAP(Change
AccelerationProcess) andWork-Out.
 Generate detaileddocumentationtoanalyze diagnosticinformationforfuture performance andidentifyissues
that may need tobe resolvedtoensure continuoussuccessinsystemperformance.Developedtrainingmaterials
for endusersandapplicationsupport.
 Identifyandassessvideo,multi-mediaand/orwebandaudiomeetingrequirements,administeringin-conference
solutions tosafeguard100% connectivity.
 Proficientinanarray of continuousimprovementtoolscenteredonleanprocessandsix sigmamethodologies
includingstandardwork,standardoperatingprocedures,statistical processcontrol, 5Sandcontinuousflow.
 Develop, com municateandim plementavisionandstrat egicdirect ionf ort heDigit alEngagementof fice, incollaborat ionwit hdepartmentmanagement ,depart ment workt eamsandtheMayor’sOff ice.Developandupgradecurrent masse-mailcapabilit iest oincludelist segm entationandt oolsf orlist growt h. Managet heoperat ionsoft heSeat tleChannel,t heCityofSeattle’ scent ralwebsit ewww.seat tle.gov, andt heCit y’scommunit yt echnologyoutreachprograms.Collaboratewit hexecutivedepart ment sandtheSeatt leCit yCouncilt oconveyinf ormationaboutCit ygovernment toSeat tleresident s, andt oact ivelyengaget hepeopleof Seatt leint heirgovernmentt hroughtheuseofelectroniccommunications. Set baselineandt argetgoalsandregularlyanalyzeandreportm et rics;useanalyt icst omeasureimpact strat egiesandimplementoptim izations.Stayabreastofemer gingcomm unicat iontechnologiesandgover nmentstrat egieswhichwillf urt her civicengagementandhelpcloset hedigit aldivide.I mplement technologiesandstrategiesthatareappropriatet oSeatt le’sdiver secommunit iesandaudiences.Establishandcom municateaunif ormlyhighcustomerserviceet hic. I mplementcust omer ser vicestandardsandmeasurement s.
Priorit izepr ojectsandensuret heyhavethenecessaryresources( people, budget )andprocessesf orsuccessf ulcomplet ion. Buildandmaintainrelat ionshipswit hkeyt echnologycompaniesandinf luencers.
Super visesocialm ediapropert iesCit ywide, setst andards,m anagestrat egydevelopment, trackdat a, andusest at eof theart st atisticalanalysistoidentif ycommunityneedsandt rends.
Support t echnicalandprofessionalstaff throughm entoring,coaching,andsuccessionplanning.
Makerecommendationsandpresentationst ot heCTO, MayorandCit yCouncilonst rategicuseofelect roniccommunicat ionandcommunit yt echnologyprogram st ofurt hercivicengagement, communit youtreach, andbroadbandandonlinecit yser vicest oSeatt leresidents.
Direct andm aintaintheDigit alEngagement team’sintegralroleinemergencyanddisastercommunication.

2. Bleu Bengal Productions | Kirkland, WA | 2012 - Present
Social Media and Marketing Manager
 Partnerwitheventandproductioncompaniesin northwestareatodesignandexecute social mediastrategies
that meetclientobjectives.
 Designandimplementationof marketingplan. Launchcompany’sfirstblog,focusing onprocessimprovement,
create email newslettercampaignsanddevelop comprehensivestrategy inadvertisingmultimediamaterials.
 Developandmanage online marketingcampaignsforeventproductionseffectivelydrivingbrandawareness,
engagementandtraffictosocial mediapages.
 Achieve astrong,visible socialmediapresenceanddevelopconceptswithviral potential.Continuouslymonitor
online publicrelationsandensure the successof programs.
 Assesssocial mediamarketingstrategiestodetermine rate of return.Identifyandtapintonew channelsto
optimize ROIandfuel revenuegrowth.Analyze ROIandclickthrureportsusinganalyticsoftware.
Sixty Grand Enterprises | Kirkland, WA | 2006-Present
Executive Director and Consultant
 As consultant,advise businesses andinterestedpartiesonkeyaspectsof businessoperations,management,
strategies,andorganization. Clientsinvarietyof industriesincludingbutnotlimitedtoentertainment,hospitality,
retail,fitness,medical,animal services,technologyandfinance.
 Provenabilitytosuccessfullyanalyze anorganization'scritical businessrequirements,identifydeficienciesand
potential opportunities,anddevelopinnovative andcost-effective solutionsforenhancingcompetitiveness,
increasingrevenues, andimprovingcustomerservice offerings. UtilizeLeanandSix Sigmatoolstosignificantly
improve business processandstandards.
 Consultinall phasesof startupand establishedcompanieswithanalyzing anddevelopingideaconception,
licensing processincludingoperatingagreements,contracts,businessplans,accountingsetup,financial strategies,
real estate planning,marketingwithsocial mediaemphasize,webdesign,andcreative event production.
Additional Experience
 NES Northwest Bothell,WA 2008 - 2011 ProjectCoordinator
 CHC Services Mountlake Terrace, WA 2007 - 2009 BusinessOfficeManager
 SpecializedOrthopaedicServices Vienna,VA 2006 – 2007 Human ResourcesManager
 Premera Blue Cross Mountlake Terrace, WA 2005 – 2006 NationalAccountsSpecialist
 Providence Health& Services Everett,WA 2003 - 2006 Telecom
 Children’sHospital Seattle,WA 2001 – 2004 Clinical Nursing Specialist
EDUCATION
Western Governors University, WA: 2017
Master’s Degree - Information Technology Administrative Management
Cascadia Community College, Bothell, WA: 2011
Associate of Applied Science in Computer Network Technology
Additional Training
 SharePointServer 2013 QuickStart, Bellevue: 2015
 ITIL FoundationCertificate QuickStart,Bellevue: 2015
 MicrosoftExchange Server 2013 TSS Redmond - MicrosoftPartner,Redmond,WA: 2015
 MicrosoftAzure TSS Redmond - MicrosoftPartner,Redmond,WA: 2015 Azureand Web Services
 RealPresence PlatformImplementationConfiguration & TroubleshootingLevel 2,Polycom:2014
 MicrosoftLync Server2013 TSS Redmond - Microsoft Partner,Redmond,WA: 2014
ADDITIONAL CREDENTIALS
ORGANIZATIONS
VOLUNTEERISM
INTERESTS
 ProjectManagementInstitute (PMI) - CurrentMember
 National Associationof Professional Women (NAPW) - CurrentMember
 International Associationof ExhibitionsandEvents(IAEE) - CurrentMember
 PTSA , Mark TwainElementary,Kirkland,WA –ParentVolunteer
 NES NorthwestFoundation,Woodinville,WA - Chairman,Boardof Directors
 SouthwestCommunityCenter,Seattle,WA - Delridge AfterHoursTeenCenter
 Hiking, Yoga, Swimming,Travel, Cooking, FinancialInvesting,Movies/Films,ContestGeek,
Puzzles, Games,Photography,TalentManagement,EventandVideo Production