NJC supports brands and creates environments where people can excel, by utilising people, process and technology to deliver best in class cleaning services. The NJC DNA is at our heart – the insatiable desire to go the extra mile for customers.

2. NJC
Commitment
As a ‘Thinking Provider’ NJC strives to recognise the strategic importance of
every customer and each receives our utmost attention and focus. We carefully
and thoroughly consider our customers’ requirements, acknowledging customer
idiosyncrasies to inform development of tailored service delivery solutions, which
sit under a robust and deep over-arching contract management structure.
We invest heavily in the competence and attitude of our colleagues, ensuring
they are prepared and equipped to go the extra mile; this is the NJCDNA.
We are passionate about the application of technology and using the wealth of
data we collect as part of our highly governed and transparent services, all with
a view to providing the management information that is the lifeblood of good
decision making and continuous improvement.
On behalf of my colleagues and our service delivery teams, I commit to you that
we will always deliver exceptional service standards, managed pro-actively and
visibly by an experienced and focussed management team, governed by our
proprietary business management system, Amonet™.
Paul Crilly
Managing Director

3. 3
Our Approach
NJC is committed to being an agile, attentive and innovative organisation. We achieve this by constantly developing market
initiatives, not reacting to them. We recruit, retain and develop top quality people at all levels of our business.
Our colleagues are at the heart of our business and consistently receive high levels of training, on-site and off-site, to ensure that
customers with brand, image and/or service quality sensitive requirements, receive an outstanding customer experience.
We are passionate about using technology to govern the process of support, and collating and curating data to inform strategic
decision making and underpin continuous improvement.
We add value through:
◼ Our experience of multi-sector Horizontal, Vertical, Specialist and Public Realm Cleaning and Maintenance.
◼ Providing transparency and open book accounting practices.
◼ Intensive use of technology in the governance, management and reporting of service standards across complex portfolios.
◼ Investing in training and development, with governed validation of attainment.
◼ Providing adequate and consistent levels of Management and Supervision to drive service standards.
◼ Flexing and adapting our approach to suit each customers’ idiosyncratic requirements.
◼ Working with customers as a service partner not a service provider, delivering high quality integrated services.
We self-deliver
Complex
Vertical Cleaning
Towers Atria
Static, Mobile Rope
We clean
Acres
of Public Realm
Daily
30 Million
square feet
of high spec office
space daily
We clean

4. What we will bring
Integrated Self-Delivery
We consider it a USP that we drive high levels of self-delivery of services. The quality of our services has always been a
principal driver within our operational model and self-delivery presents the opportunity to maintain high service standards
through direct control of resources.
High levels of self-delivery produce a number of significant customer benefits,
including but not limited to:
Operational synergies resulting in
streamlined
service delivery
Commercial efficiency
through removal of compounded profit
and duplicated overheads
Closer control of service quality
and relentless
attention to detail
Pro-active
communication
and feedback
Risk management
transparency

5. Tried and Tested Management Structure
We have developed a management structure which has proved to be highly resilient
and effective on portfolios of a similar nature, which provides our clients with:
◼ A senior single point of accountability.
◼ Assured service quality managed by our on-site and off-site teams.
◼ Reduced customer contract management burden; we don’t expect you to manage our people.
◼ High levels of service monitoring and auditing, all accessible to you through our proprietary business management
system Amonet™, also reducing your contract management burden.
◼ A management team which embodies the NJCDNA of always going the extra mile to deliver positive outcomes to you
and your business stakeholders.
5

6. Integrated waste management strategy
We believe that the disconnected heritage of cleaning and waste disposal is an outdated operating model, undermining
successful recovery of business resources. Our Waste Management strategy is therefore predicated upon the
Circular Economy.
A Circular Economy is an alternative to a traditional (make, use, dispose) in which we keep resources in use for as long
as possible, extract the maximum value from them whilst in use, then recover and regenerate products and materials at
the end of each service life.
NJC provides an end-to-end service which may include:
◼ CSR Integration of Cleaning and Waste Management.
◼ Detailed reporting delivered through Amonet™.
◼ End user engagement, communication and education; particularly important
for retail occupiers.
◼ Waste Stream Segregation and Management to support your re-cycling targets.
◼ Weighing at Source through Waste Monitor™.
◼ Effective Resource Treatment and reuse through managed partners.
◼ Brokered Income.

7. 7
Proprietary Technology Industry Leading Reporting
In the modern workplace, technology is the key to integrated service management, providing many benefits not only to
the FM and Property management teams and other technical stakeholders but also the wider organisation, including
HR and Finance, and even service consumers. This is why NJC has invested in Amonet™.
Our business is built on top of Amonet™, ensuring robust
data collection and management, within a highly-governed
business process. The benefits of Amonet™ include:
◼ Unrivalled governance of process through local handheld technology.
◼ Significant automatic reporting capabilities; we can give you the information you
need, when you want it.
◼ Disparate portfolio management benefits through detailed data analytics .
◼ Resource management technology; HS; time and attendance, training records, job
task descriptions.
◼ Tour Task™ management on disparate portfolios, high footfall Public Realm,
Horizontal and Complex Vertical Services; to optimise service delivery efficiencies
and provide evidence of attendance.
◼ Transparency and auditability of our business processes.
◼ Peace of mind that we are statutorily compliant.

8. For 12 years, we have been providing
Landlords, Owners Occupiers, Managing
Agents and service companies with
industry leading vertical cleaning and
maintenance including:
◼ Vertical Cleaning – static and mobile teams.
◼ Rope Access team including Level 3.
◼ Maintenance, Inspection and Repair.
We now service some of the most complex Vertical
Structures and High Rise buildings in London and the
South East delivering an unrivalled capability in Vertical
Cleaning, Maintenance, Inspection and repair from Ground,
Mobile Elevated Work Platforms, Cradle and Rope Access.
We have full time static teams on a number of portfolios
including Land Securities and Broadgate Estates working
around the year to maintain exceptional service quality
outcomes.
Our uncompromising approach to safety underpins our
Vertical Services and we have developed highly governed
processes to enable our Zero Harm aspirations, including
body worn cameras.
VerticalCleaningCapability

9. 9
Public realm expertise
NJC is a market leader in supporting mixed-use
developments that are at the heart of community building.
Designed to encourage multi-stakeholder participation, any
public realm will attract 100,000s of visitors per annum and
we understand fully the need to deliver a service approach
which is highly sensitive to the risks and threats of operating
in a public environment.
With a multitude of stakeholders from global brands, High
Street bell-weathers and the general public, the importance
of first class customer service cannot be overstated. NJC
carries out extensive customer service training with all staff
and regularly updates this, through team meetings, tool box
talks and mystery shopper processes.
The benefits of our approach include:
◼ NJC Public Realm Centre of Excellence forum.
◼ Highly trained and experienced managers.
◼ Highly trained and experienced staff.
◼ Equipment specialists.
◼ Location specific strategies to incorporate residential,
quiet hours or other operating constraints.
Retail credentials
NJC has considerable experience working with
retailers across the spectrum, to ensure that all areas
are always safe, clean and aesthetically welcoming.
We have developed strategies
to support retail and mixed use
environments, including;
◼ Detailed specification bespoke to each retailer.
◼ Governed cleaning Tours offering process
confidence, managed by Amonet™.
◼ Customer service training based upon ‘happy to help’
wayfinding and local landmarks.
◼ Cultural and Sporting event management delivered
at short notice on an ad hoc basis .
◼ Use of specialist equipment to maximise productivity.

11. Our Experience
Our experience, knowledge and expertise in providing best in class services to a broad spectrum of multi-sector portfolios
with complex risks, challenges and complexities, is of direct benefit to those customers for whom brand, image, service
quality or revenue integrity must be underpinned by a ‘Thinking’ approach:
World Class Corporate Office Retail
NJC have significant experience of
customers for whom service standards
are both technical and ambassadorial.
The NJCDNA drives a high standard
customer-centric service.
The NJCDNA is a critical component
of a highly governed multi-disciplined
service for those customers who require
an experiential service which underpins
revenue generation on a large scale or
disparate portfolio basis.
11

12. Managing Agents
We have a significant footprint with
internationally recognised organisations
who require support.
We understand that the consumer
of service is rarely our customer and
we have developed sophisticated
mechanisms to manage this tripartite
arrangement.

13. Mixed-Use
NJC is a market leader in supporting
mixed-use developments that are at the
heart of community building.
Designed to encourage multi-stakeholder
participation, any public realm will attract
100,000s of visitors per annum and we
understand fully the need to deliver a
service approach which is highly sensitive
to the risks and threats of operating in a
public environment.
13

14. Complex portfolio
The technology enabled approach of NJC
offers unrivalled reporting capabilities
particularly important in large scale
complex portfolios, which require detailed
reporting on location, asset and service
level.

15. 15
For further information please visit
www.njcdna.com
or contact Stephanie Hague,
Business Development Director:
07590 487687 / shague@njcdna.com