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Our expertise and credibility is supported by extensive
networks of industry leaders and resources.
Retail Commercial Management Group
INTEGRATEDSERVICES

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Company Profile
RCMG’s Integrated Services was established with the intent of providing end to end
solutions for Hard, Soft and Support Services with a difference.
The team brings an impressive operational capacity, having established our individual
reputations for professional, responsive, efficient and high quality services across a
diverse range of commercial and public environments.
Our expertise and credibility is underpinned by extensive networks of industry leaders
and resources. Our breadth of experience enables us to build replicable systems and
processes, delivery efficiency and value to our clients.
We provide a flexible force through our business partners and hand selected team of
subcontractors – all of whom have full accreditation, through this we tailor your total
service solution with one point of contact.
Our aim is to deliver exemplary quality and enhance working environments.
RCMG’s integrated services vision is to be Australia’s Leading Specialised Facilities
Management Service Provider.
Our Mission
RCMG’s Integrated Services will always remain a service driven business. In our
pursuit of market leadership, we will remain focused on the fact that our clients are
the reason for our business and our commitment to superior levels of service will
always be readily evident.
Our business will be innovative and responsive to the needs of our clients. In doing
so, our company name and our partners will be widely recognised for professionalism
integrity and quality of workmanship.
We strive to provide a safe and healthy working environment free from risks and
hazards for all members, partners, contractors, clients and visitors.
Our core values will drive us to manage the business professionally and ethically.
“Management with Integrity”
Service Delivery
RCMG’s Integrated Services has a strong infrastructure to support a multitude of
asset requirements. All partners and contractors will be sourced from the local area
and will be managed by our team of leaders.
At the coal face we will appoint site supervisors who will work with the team leaders
to ensure that the service delivery levels are maintained. The team leader will have
overall responsibility for the sites including reporting, training, delivery, safety,
engaging and customer communication. We will also utilise the operations support
personnel who are based in the Brisbane Office.
All operational personnel are further supported by a shared services function of the
business. Shared services consists of various internal departments that include
Safety, Environment and Human Resource. The role of these departments is to
provide expert guidance and support when required.
Management System
RCMG’s Management Systems form an integrated approach that enables a
comprehensive deliverable to empower minimization and elimination of risk.
Quality Management Systems
• Provides framework for quality related activities like auditing, training and
customer service.
• Supported by Group Risk, Compliance, policies, procedures and tools.
• Implemented at site level through Standard Operating Procedures (SOPs) and a
Contract Management Plan (CMP).

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Safety Management System
• Provides the framework for all safety related activities like risk assessments,
safety audits and safety training
• Implementing the site level through Safe Work Procedures (SWPs), Job Safety
Analysis (JSAs) and Safety Management Plans (SMPs)
Environment Management System
• Provides the framework for all environmental activities like audits, Environment
Management (EM) programs and environmental risk assessments.
• Implemented at site level through a contract-specific Environment Management
Plan (EMP) that incorporates EM Programs
• Supported by Group Environment policies, procedures and tools
Continuous Improvement
RCMG’s continuous improvement is a key element of our operations. Over the past
20 years our Management Team have worked with many of the Industries most
respected Business Leaders and have formed strong relationships. Our aim is to
continually refine and improve our service delivery with the view that this would only
strengthen our existing relationships as well as provide endorsement to prospective
new clients.
• Daily Quality Audits – these audits will capture important details on our
performance and consistency. We will analyse our audit results to detect any
ongoing trends or non-conformances. This means we can review and modify our
operations when required.
• Review meetings with you –we look forward to participating in regular review
meetings with you. These meetings will provide an ideal opportunity to discuss
our service delivery and to receive feedback on our performance. All feedback will
be treated as an opportunity for improvement.
• Internal Operations Meetings – we will implement weekly operations meetings
to discuss all aspects of service delivery. These meetings help us to focus on your
feedback and requirements while allowing our management team to share their
ideas and experiences.
• Internal audits by qualified personnel – using trained personnel who are
external to contract operations, we will perform audits of the systems in use at
your site. The focus of these audits is to monitor compliance to RCMG’s policies
and procedures as well as to ensure that all specifications and documentation for
the site are being adhered to at all times. All opportunities for improvement will be
actioned by contract management and followed up by the internal auditor.
Experience
RCMG’s Integrated Services have created a series of policies based on Integrity and
the market requirement for a service provider able to bring a multitude of services
specific to meeting legislative and social requirements.
Through our partners we are able to provide All Soft, Hard and Supportive Services
to Commercial and Retail Assets.
Building Maintenance Services include but not limited to:
• Air conditioning Systems
• Electrical Systems
• Plumbing systems
• Fire Fighting, and fire prevention systems
• Security systems – (building control system, alarm, CCTV etc.)
• Building Management Systems
• Building fabric, Civil works and Maintenance trade works
• Facilities Management Software Packages
Operational Services include but not limited to:
• Security
• Specialist cleaning and Hygiene
• Catering
• Landscaping; plants and plant care
• Water Treatment
• Health and Safety
Support Services include but not limited to:
• Facilities management (Relief work – annual leave relief)
• Building health audits
• Project Management
• Asset Management
• Life cycle studies
• Inventory control
• Risk Management
• Energy Management
• Energy Efficient lighting packages (finance options available).
We have handpicked our Partners and Contractors based on past performances in
the market, as well as their accomplished fields of expertise based on endorsements
and accreditations.
Each segment of the Property / Asset Management market requires a specialised
operational expertise, at RCMG we:
• Maintain all provided services to the highest standard
• Aim for and achieve a high level of customer satisfaction
• Aim to cause minimal interference in the completion of our tasks
• Meet all statutory requirements and regulations pertaining to the service
• Comply with all State and Federal legislation
• Ensure security checks are obtained prior to commencement of work
• All members will be inducted both Group and Site specific prior to
commencement of work
We have through our partners the financial, technical, managerial and physical
resources available to enable RCMG the ability to provide a premium service that will
meet and exceed your expectations.

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Quality Management System
We manage risk through our Quality Management System (QMS) which integrates our
quality, safety and management support systems.
The aim of the RCMG QMS is to provide the framework and systems to enable the
sustainable provision of services that exceed customer expectations and reduce
exposure to risk.
Key components include:
• The use of management system standards including those associated with
Quality, Safety and Environmental Management
• The provision of ongoing training to maintain a customer-focused workforce a
philosophy of continuous improvement through monitoring and reviewing the
provision of qualified shared resources to develop and maintain the RCMG
Management System
RCMG’s QMS is formalised through our Quality Policy
Quality Support System
Our core systems covering procedures, management tools, procurement, finance,
payroll and data warehousing have been developed, refined and integrated into all of
our operational processes. Some of these systems have been outlined further in our
Company Profile
Electronic Buying System (EBS)
RCMG’s Integrated Services manage the procurement of all goods via an Electronic
Buying System (EBS). This system has been developed in-house to meet our specific
purchasing needs. The EBS is able to effectively track the supply chain process, from
ordering through to delivery, this include quoting and invoicing.
Contract Management Plan (CMP)
During transition, a CMP will be tailored specific to your requirements. The CMP
provides a how-to manual for the safe and effective delivery of services to your sites.
Compliance to the CMP is the cornerstone of the RCMG’s Quality Management
System.
The CMP typically includes detailed information on:
• The scope of work
• Reporting requirements
• Quality inspection requirements
• OH & S requirements
• Waste and environment management
• KPIs and customer expectations
• All customer and RCMG policies and procedures that relate to the contract
Depending on the complexity of delivery requirements additional sub-plans may
be developed to further focus on areas specific to Safety and Environmental
Management.
The CMP is reviewed annually to encapsulate any improvement or changes to the
specifications or operating structure.
Occupational Health and Safety
At RCMG’s Integrated Services safety is a part of our culture and we believe that
safety is everyone’s responsibility. Our approach to safety is consistent across all
contracts and is supported and disseminated by our Company Safety Policy.
In support of our vision to achieve zero injuries in the workplace, we have established
a number of core safety beliefs:
• All injuries are avoidable
• Everyone is responsible for safety and injury prevention
• Working safely is a condition of employment
• No site induction – NO WORK!
• If it isn’t safe – DON’T DO IT!

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Safety Management Plan
Developed during mobilisation, the Safety Management Plan (SMP) forms part of our
overall Contract Management Plan (CMP).
The plan will identify and communicate the required standards, processes and tools
that are necessary to achieve the safe delivery of all services. The SMP will also refer
to your policies and procedures to ensure compliance and contract specifications.
The plan will typically include the following:
• All required safety standards, processes and tools
• Customer policies and procedures
• OH&S roles and responsibilities for all RCMG’s partners and contractors
• All safe work procedures required for service delivery
• Contract –specific safety risk assessments
• All safety training requirements for the contract
• Safety communication processes and procedures
• Incident, hazard and injury management processes and procedures
• OH&S KPIs
The plan will be updated annually or when there is a significant contract change.
Safety Training
RCMG’s Integrated Services have a strict “No Induction – No Work” policy. The SMP
and safety training are the main delivery processes in which safety requirements are
communicated to all workers.
We have multiple levels of exposure to safety education and the variety of training
delivered is indicated below:
• Site Inductions
• Ongoing Safety Training
• Toolbox Meetings (minuted)
• Safety Observations
• Training Courses
Environmental Management System
To manage the effects of its activities on the environment, RCMG has implemented
an Environmental Management System. The Environmental Management System
establishes objectives, targets, processes, procedures and tools to facilitate the
identification and subsequent management of environmental issues across the
business.
In recognition of the specificity of the contracts that RCMG enters into, the
Environmental Management System is implemented at contract level through the
development and implementation of a contract specific Environmental Management
Plan (EMP)
Environmental Policy
RCMG is committed to providing a productive, safe and
sustainable environment. The RCMG Environmental
Policy is the overarching document that dictates and
directs the focus of RCMG’s efforts in protecting the
environment. The policy, signed by our Management
formalises our environmental commitment and provides
the cornerstone for environmental planning and action.

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Environmental Management Plan
A key component of the RCMG’s Integrated Services Environmental Management
system is the commitment to develop site specific Environment Management Plans
(EMPs) for all contracts.
The EMP will be customised to align with your environmental management system
and objectives.
The EMP forms part of the Contract Management Plan (CMP) which ultimately details
all operational requirements for the contract.
This approach of integrating the EMP into the CMP facilitates embedding the ideal
that environmental management is a part of our everyday business.
Clients
Contact
Team@rcmanagementgroup.com.au
Richard.d@rcmanagementgroup.com.au
George.c@rcmanagementgroup.com.au
Col.s@rcmanagementgroup.com.au
www.rcmanagementgroup.com.au
Accreditations

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