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Retail Brochure Sept2010


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Retail Brochure Sept2010

  1. 1. Tailored retail solutions
  2. 2. Interserve is committed to providingtailored services to the retail sector. Weexpertly manage and deliver a widerange of retail environments, both inand out of town and from singledestinations to nationwide portfolios.The Trusted Partner
  3. 3. Our unparalleled experience embraces every stage Working in partnership with you, we facilitateof the asset lifecycle. From initial concept, design, improved performance and continued investmentbuild and operation to, when the time is right, returns, to provide a solution tailored to your needs.refresh. We consult and advise you throughout theretail journey to drive value on a daily basis.
  4. 4. Tailored supportIn such a highly-competitive sector, any Sustainability, safety and best practice are ingrainededge we can offer you can make a real in all our retail operations, delivering:difference to the growth of your retail • Ongoing added valuebusiness. • Efficient asset managementAt the core of our service offering is cutting-edge • Enhanced customer experiencetechnology, continuous performance improvement • Certainty of deliveryand knowledge based learning. This realisesimproved revenue streams to deliver value to yourenvironment, whatever your requirements.
  5. 5. A sustainable approachWe interrogate every stage of the asset Retail is a crucial part of the local community and islifecycle through our RENEWABLES fundamental in creating an environment where people want to live and work and where businessesframework to deliver sustainable want to considering the whole life cost of your asset, we Our approach to sustainability has been recognisedensure all social, environmental and economical by CoreNet, the British Institute of Facilitiesfactors are measured to create a better Management and the CBI’s Human Capital Awards,environment for retailers and customers alike. along with the Observer Good Companies Guide and the Environment Agency.
  6. 6. Designed and built around youOur extensive industry experience in The design of a building is vital to unlocking its full potential. Sound architectural design createstaking schemes from feasibility to a physical asset that shapes the community, whilstreality, allows you to benefit from both engineering design is critical in minimising ongoinginnovation and best practice. operating costs and delivering added value over its life.Whether undertaking a new build or extending anexisting store, we understand that speed of deliveryis crucial.Built the Mall of the Emirates, 2.4 million sq ft
  7. 7. achieved95.4%recycling of demolition waste on B&Q project
  8. 8. Supporting you every dayInterserve delivers support services to We know that choosing a new service partner can beretail stores, retail parks and to some of a risk. From window cleaning to waste management, from security to maintenance, from customerthe largest shopping centres, with the services to shopmobility, we support you byhighest annual footfall levels, in the UK. providing an environment that is safe, clean andFrom the moment visitors enter your store or centre secure, every minute, every hour and every day ofto the moment they leave, their experience is the year.shaped by Interserve.The task of maintaining facilities in peak conditiondemands a high level of management expertise,proven systems and a commitment to serviceexcellence.
  9. 9. operate49 million sq ftof retail space Operate Manchester Arndale, 37 million visitors per annum
  10. 10. Creating the right look Shopfitting 20% faster on site for John Lewis We recognise that a refresh programme is an integral part of your retail strategy and business activities; especially where work is completed in a live environment. Our specialist fit-out and joinery fabrication capability is strengthened by our in-house design department. We are able to deliver everything from small-scale contracts for individual retail units through to roll-out programmes across multiple sites. Our expertise in innovative design solutions will help you maximise the potential of your interior space, reinforce your brand and improve the customer experience.
  11. 11. Advice at every stageWe are able to offer advice across a Our range of services includes CDM co-ordination,range of professional services, enabling cost, project and programme management as well as specific expertise in services that will support our clients to achieve the best possible clients in minimising their carbon footprint,outcome for their investment spend. including energy monitoring, energy managementThis advice can be provided at every stage of the and BREEAM assessments and advice.asset lifecycle ensuring that we provide a solutionthat is completely tailored to your needs. Our experience which is gained from a number of business sectors will allow you to benefit from a Using our expertise and knowledge gained in live wide range of industry best practise and innovation.environments, we can help to support and shapeclient strategies. 40% improvement in recycling levels at Manchester Arndale
  12. 12.