1. SilambarasanSilambarasan
186,MIG Mogappair Ari Scheme,Chennai,India  Phone:+91-9677123015 
silam_nevergiveup@yahoo.com
Client Relationship Management
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support
better management reporting, information flow and management, business process and organizational planning.
Working with the management team, contributes to the development and implementation of organizational strategies,
policies and practices.
Skills
 Motivating people to high performance
 Corporate Communications
 Creative Team Leadership
 Product Positioning & Branding
 Extremely productive in a high
volume, high stress, environment
 Focus Group & Market Research
 Development of Training Materials
 Analytical and problem solving
 Public & Media Relations
 Marketing Strategies & Campaigns
 Strong initiative and leadership.
Recent Awards
Best performer Award winner
Extra mile Award winner
Professional Experience
TATA Consultancy services, Chennai – MNC in IT services, consulting and business solutions deliver
real results to global businesses to help them experience certainty.
Business Development Process Associate, 2/2010 to Present
Responsible for improvement of the operational systems, processes and policies in support of
organizations mission -- specifically, support better management reporting, information flow and
management, business process and organizational planning, accounts payable, payroll, grant report
entry, managing the organizations HR, helping and creating organizational and program budgets in
collaboration with the ED and Program Direct, and other misc. tasks. Development and implementation
of organizational strategies, policies and practices.
Selected Accomplishments:
 Improved quality service by recommending improved processes; identifying new product and
service applications.
 Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year
an average of 15% under-budget (without compromising business growth goals).
Organizational Effectiveness:
• Manage functions.
• Increase the effectiveness and efficiency of Support Services through improvements to each
function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term
operational excellence.

2. • Providing consulting services on matters related to fundraising, tax and insurance questions, and
business structure and growth.

3. SilambarasanSilambarasan Page 2  Phone: +91-9677123015
Responsibilities:
• Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between
support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational
excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.
Responsibilities by Function
Financial Management
• Direct annual budgeting and planning process for the organization's annual budget with ED
• Develop and manage annual budget
• Oversee monthly and quarterly assessments and forecasts of organization's financial
performance against budget, financial and operational goals. Oversee short and long-term
financial and managerial reporting.
• Managing day to day processing of accounts receivable and payable using QuickBooks,
producing reports as requested.
• Reconciling monthly activity, generating year-end reports, and fulfilling tax related
requirements.
• Assisting Executive Director and Board in creating annual organizational budget and monitoring
cash flow.
• Managing grantor contracts and reimbursement requests.
• Maintaining Intersection's archival and administrative files.
• Administering payroll and employee benefits and organizational insurance.
• Ensure that Accounting Department requests are resolved and communicated in a timely
manner to internal and external parties.
• Develop long-range forecasts and maintain long-range financial plans.
• Develop, maintain and monitor all fundraising and accounting systems and procedures capturing
all pledges, billings and receipts and for the recording of all revenue transactions, recommend
and implement improvements to systems.
• Prepare annual audit and be a liaison with all outside vendor.

4. SilambarasanSilambarasan Page 3  Phone: +91-9677123015
Organizational Effectiveness
• Manage functions.
• Increase the effectiveness and efficiency of Support Services through improvements to each
function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term
operational excellence.
• Providing consulting services on matters related to fundraising, tax and insurance questions, and
business structure and growth.
Organizational Leadership
• Contribute to short and long-term organizational planning and strategy as a member of the
management team.
Risk Management
• Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust,
governing instruments, partnerships, licensing etc.
• Oversee organizational insurance policies.
Qualifications
• Commitment to social justice and the mission.
• At least 3 years experience in Financial Management.
• Excellent computer skills and proficient in excel, word, outlook, and access.
• Excellent communication skills both verbal and written.
• Knowledge of government contract management and +Knowledge and experience in organizational
effectiveness and operations management implementing best practices.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast pace, community environment.
• Excellent people manager, open to direction and +Collaborative work style and commitment to get the job
done.
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• Delegate responsibilities effectively.
• High comfort level working in a diverse environment.

5. SilambarasanSilambarasan Page 4  Phone: +91-9677123015
Sutherland Global services, Chennai – is a technology and analytics enabled Business Process
Outsourcing enterprise delivering end-to-end integrated solutions.
Sr Customer Support Associate, 8/2007 to 2/2010
Developed marketing programs for a variety of business-to-business clients. Used an integrated approach to
create balanced programs for clients to build their respective brands and businesses.
Selected Accomplishments:
 Managed the needs/requirements of high revenue commercial accounts through extensive follow-up
procedures.
 Performed market research surveys amongst client base to seek feedback on sales techniques,
follow-up methods and quality of after sales service.
 Improving customer service based on client feedback through the development of new policies and
procedures. Successfully handled all public relations issues.
Technology
Software: Outlook Express, Photoshop, ImageReady, MS Project, MS Office (Word, Access,
Excel, PowerPoint)
Education
Periyar university, Chennai
Bachelor of Arts,
Major: English
Leo Mat Sec school, Chennai
Major - Computer science
Declaration:
I declare that the above facts given by me are true to the best of my knowledge and belief.
Place:
Date:

6.  Available for Relocation

7.  Available for Relocation