Resume

1. ALISHA JONES
9389 Holmur, Detroit, MI 48204 | 313-828-4199 | jeniecej18@gmail.com
PROFESSIONAL OVERVEIW
Personable and dedicated Customer Service Representative with extensive experience in severaldifferent
industries. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport
with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing
in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated
passion for building relationships, cultivating partnerships, learning from my superiors and peers,while
embracing and adapting to new and changing environments while being highly energetic, outgoing and
detail-oriented. Handling multiple responsibilities simultaneously while providing exceptional customer
service. I approach work with this type of attitude and believe that I will be a positive asset,collaborator,
and representative for my surrounding community.
CORE STRENGTHS
 Time management
skills
 Computer proficient
 Excellent
communication
 Positive learning
process
 Quick learner
 Sharp problem solver
 Excellent multi-tasker
 Active listening skills
 Organized Proficient
in MS Office
 Adaptive team player
 Flexible
EXPERIENCE
United Wholesale Mortgage (UWM), Pontiac, MI
Verbal Verification of Employment Specialist, 03/2019 to 06/2019
 Contacted employers to verify the mortgage borrower was currently employed and that their information in the
system matched what was given by the employer.
 Logged each case, along with the result of the case based on the information provided by employer.
 Updated each party involved based upon the case situation and result via email, fax, voicemail, etc.
 Helped with loans while assuring customer service
LA Fitness, Grosse Pointe, MI
Personal Trainer, 12/2018 to 02/2019
 Informed clients through effective presentations regarding healthcare and benefits of services.
 Communicated with clients to determine their goals and performed client assessments.
 Successfully completed training initiatives, increasing customer loyalty. Created individual workout routines
based on member fitness level.
Soaring Eagle Casino & Resort, Mount Pleasant, MI
Casino Housekeeping, 06/2018 to 11/2018
 Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and
kneeling to get the job done.
 Collected wastepaper and other trash from the premises and moved to designated areas.
 Provided detailed and timely cleaning services while working in a fast-paced environment with multiple
interruptions.
Wendy’s, Mount Pleasant, MI
Cashier, 11/2017 to 07/2018
 Processed all sales transactions accurately and in a timely fashion. .
 Provided information about available menu items and documented orders with efficiency and accuracy.
 Delivered exceptional, friendly and fast service.
Soaring Eagle Casino & Resort, Mount Pleasant, MI
Restaurant Hostess, 01/2017 to 10/2017
 Greeted guests in a pleasant and courteous manner.
 Maximized table turns and rotated seating for optimal guest satisfaction.
 Guided guests through dining room and provided needed assistance, including handing out menus, retrieving
highchairs and booster seats.

2. Hollywood Market, Royal Oak, MI
Lead Cashier, 05/2016 to 08/2016
 Processed all sales transactions accurately and in a timely fashion.
 Answered customers' questions and addressed problems and complaints in person and via phone.
 Developed empathetic client relationships.
EDUCATION
2018 BACHELOR OF SCIENCE
Central Michigan University, Mount Pleasant, MI
Dean's List Honoree Spring 2018