1. Alex Taphorn
Goal oriented, diversified professional skilled in Customer Service with Attention to Detail while
working in a high paced financial environment. Excellent communication and organizational skills, and
ability to multi-task. Ability to lead teams in a professional environment as well as a military field
environment. Experienced with typing and data entry, computer user friendly, responsible and
reliable, and a quick learner of new skills.
PROFESSIONAL EXPERIENCE_______________________________________________
AlliedBarton Security Services Jul 2009 – Present
Security Officer
Overall duties for both locations:
Certified in CPR/AED
Responsible for Customer service (Answering phones, emails, face-to-face interactions)
Maintain logs of daily activities
Responsible for writing incident reports, when necessary
Vanguard in Malvern, PA Feb 2011 - Present
Keeps post in Lobby of building
Ensures only active employees access the buildings via access badge or intercom
Warrants only visitors who are in a visitor database gain access into buildings
Maintain vigilance of building via cameras (CCTV) and building tours
Ensures cooperation and support with client employees during events in building
Attention to detail
Philadelphia Premium Outlets in Limerick, PA Jul 2009 - Feb 2011
Kept vigilance by foot patrol and vehicle patrol
Maintained communication via Radio
Observed and Reported all safety hazards, and possible thefts
Assisted local police with searches, locating suspects, and inventory
Assisted Customer Service with desk duties employees when needed
Performed Security escorts for Bank deposits for Mall Management
Assisted in locating lost children, or locating parents/guardians of lost children
Attention to detail
Badging Officer May 2011 - Present
Vanguard in Malvern, PA
Assist in the Access Control Office
In charge of creating profiles for new employees after ensuring a background check has been cleared
Take photographs of employees new and current employees for access badges
Print out new access badges from the Security system
Keep communications between employees, Vanguard Security Management, AlliedBarton Security
Management pertaining to issues that arise in the badging process via Email and Phone
Fingerprint new hire employees once a background check is cleared and a profile is made
Assign Parking Permits to employees after verifying vehicle information and imputing it into the security
system
82 Pheasant Lane
Pottstown, PA 19465
ataphorn87@gmail.com
610-850-3026
2. Mail out new badges and parking permits after keeping a log of, to who and where, it is being sent
Provide customer service to employees by helping them fill out forms for lost badges, parking permits, name
changes, and other areas of access control
Project Manager April 2015 - Present
Vanguard in Malvern, PA
Utilize CCURE 9000 Administrator program to run multiple reports that are expected daily, weekly, monthly,
bi monthly, and quarterly.
Answering emails and phone calls asking about questions or confusion with reports and special reports
needed on the fly.
Utilize correct report for needed criteria.
Export reports to Excel Spreadsheets to color code, and create Pivot tables before sending to recipient.
Create new security codes to card readers, groups, and doors for Access Control purposes.
PA Army National Guard Dec 2006 - Present
Chemical Specialist
BIDS (Biological Integrated Detection System) Operator
Teamwork, Responsibility, & Leadership
Licensed driver for multiple vehicles
Responsible for taking securing samples, labeling, and filing samples and paperwork
Trainer for vehicles and equipment to 20-50 personnel
Maintain equipment and vehicles
Conduct inspection of equipment and vehicles
HRF (Homeland Response Force)/CERF (Civilian Emergency Response Force)
Liaison between command unit and operations unit
Keeps logs and radio communications
Dispatch
Trainer for equipment
Accountable for reporting count of all personnel and equipment every hour during operation
Maintains proficiency while setting up and executing individual and collective tasks
Demonstrates professional ability, leadership, positive attitude, selfless service, attention to detail, loyalty,
and devotion to duty in stressful situations
Maintains primary communications and logistics status reporter for the tactical operations center
Preserves professional attitude during times of extreme stress and harsh conditions
Upholds ability to quickly and efficiently grasp new concepts during extremely stressful times
Awarded the Army Achievement Medal during 2008 and 2011 missions for exceptional work during extreme
conditions and stressful work environments.
Pennhurst Asylum Haunt Seasonal Sep 2012 - Present
Actor/Event Staff
Responsible for arriving early enough to get into costume and make-up
Ensure knowledge of scene area, noting any possible safety hazards
Teamwork between co-actors within scene
Ensure guests are thoroughly entertained
Ensure a safe environment for employees and customers
Utilize radio to report all safety violations to the appropriate management
Direct customers to the exits, courtyard for refreshments and merchandise, or to restroom facilities
Crowd Control
Utilize Radio to report confrontational/intoxicated customers with description to Security team
Utilize radio communications for help for any medical emergencies
Answer questions from customers about the history of the facility
Rite Aid Pharmacy Oct 2006 - Jul 2008
Customer Service/Photo Technician
Managed cash register
Experienced in customer service: Answer phone calls, assist customers find products & answer questions
3. Responsible for training new employees
Maintained photo equipment and products
Placed customer orders for photo gifts
Performed product inventory: maintain quantity, stock, and order
Maintained photo printer equipment: Paper stocked and Chemical levels
QUALIFICATIONS________________________________________________________
NFPA 472 Hazardous Materials Awareness Training
NFPA 472 Hazardous Materials
CPR/AED Certified
Hazardous Materials: First Responder Operations Operations Training
Army Achievement Medal-2008 Army Achievement Medal-2011
Lotus Notes Microsoft PowerPoint
90 WPM Experienced in Customer Service
Microsoft Access Microsoft Excel
EDUCATION_____________________________________________________________
Montgomery County Community College Sep 2013 - June 2014
Liberal Arts
Alvernia University May 2015 - Present
Social Work
CONTINUING EDUCATION
Biological Identification Detection System Operator Course-3 weeks-2008
References
Angela Nadeau
Supervisor/Lead Actor
Pennhurst Asylum
484-374-0836
aknadeau@gmail.com
168 Providence Forge Rd
Royersford, PA
Mike Mazzoli
Co-worker
Pennhurst Asylum
267-298-0072
Mazzfoxtrot@gmail.com
166 Morris Ave
Horsham, PA
Stephanie Rice
Client
Vanguard
484-356-5620
Steph.L.Rice24@gmail.com
92 Kelmar Ave
Malvern, PA